Emich Volkswagen - Service Center

The service on the complaint was thorough and prompt. The communication between the service department was good. The communication between the service department was good. More

Emich went above and beyond for their customer service duties. Jered was may contact and he kept me informed every step. I’d always recommend Emich duties. Jered was may contact and he kept me informed every step. I’d always recommend Emich More

Posting this for Emich: Horrible experience with their service department after purchasing a certified pre owned VW at Emich. Car had coolant and oil leaks and took 4 days to fix. It takes a near act service department after purchasing a certified pre owned VW at Emich. Car had coolant and oil leaks and took 4 days to fix. It takes a near act of god to talk to a person on the phone and when you do get a person there is rarely any useful information relayed. When I got my car back on Friday after leaving it on Monday, it gave the same error message it did when it went in for service and additional warning lights stayed on. It was close to end of business and I was told to call on Saturday. Called Saturday as instructed and was told none of the people I was told would be there working on the weekend and that no one there could help me. Called Monday and couldn’t talk to an advisor or service manager. Was told to bring my car up to the dealer which is 20+ miles from my home so they could see what was wrong. Only after considerable prodding did they begrudgingly send someone to my home to see what it could be. Turns out the car was a full quart low on coolant, suggesting my car might not have appropriately been driven after it was repaired. Coolant leak can wreck an engine, but I was told the car probably just needed to be burped post repair and that it “should be ok to drive”. Yeah, because an overheated engine won’t do damage at all. Communication absolutely sucks and the service advisor tried to gas light me and make me come back to rectify their mistake. Never taking any vehicle there again, absolutely horrible experience. More

Great service. Milo was extraordinary in taking care of my needs after an accident. He tracked the whole process for me and provided excellent communications. Milo was extraordinary in taking care of my needs after an accident. He tracked the whole process for me and provided excellent communications. More

Best VW dealer in town . Jered Beeman rocks . Thank you as always . Will keep coming back . Jered Beeman rocks . Thank you as always . Will keep coming back . More

Damaged my car when it was brought in for service. Was not transparent about damaging my car. Refused to fix it, but offered to split the cost at full retail price which would obviously result in a Was not transparent about damaging my car. Refused to fix it, but offered to split the cost at full retail price which would obviously result in a profit opportunity for this stealership. SALT IN THE WOUND! Be warned: YOUR REPUTATION PRECEDES YOU! Your reputation is now tarnished badly, EMICH VOLKSWAGEN! You are crooks with zero ethics. More

The staff were very helpful and responsive. I was able to get my issue resolved quickly. I was able to get my issue resolved quickly. More

Solid, and I only trust this shop with my VW Tiguan. 210,000 miles strong 210,000 miles strong More

Everything and everyone at this dealership has been a great experience for me. Very professional, accommodating, and knowledgeable. Appreciate the constant updates. great experience for me. Very professional, accommodating, and knowledgeable. Appreciate the constant updates. More

Service rep Rodrigo was knowledgeable and very helpful. The services were completed promptly and professionally. I’m very satisfied and pleased with my visit to Emich service department. I highly recommen The services were completed promptly and professionally. I’m very satisfied and pleased with my visit to Emich service department. I highly recommended Emich sales and service. - mg, long-time customer. More