Emich Volkswagen

The absolute WORST experience on my 57 years! Bought a car from Emich last year. Came back exactly a year later for a new car and a COMPLETE NIGHTMARE! Just off the phone with Chris, Sales Manager Bought a car from Emich last year. Came back exactly a year later for a new car and a COMPLETE NIGHTMARE! Just off the phone with Chris, Sales Manager, and when I explained my issue, that the dealership created, his reply..."How is that my problem?" Run as fast as you can!! More

Very good experience I have had difficulty fitting into most vehicles becàuse of my height. Gloria was very helpful with helping me find the right vehicle for the right p I have had difficulty fitting into most vehicles becàuse of my height. Gloria was very helpful with helping me find the right vehicle for the right price. More

VW Atlas Gloria from Emich VW helped us with our purchase of our new VW Atlas. She was very helpful & went over in detail the features of the car that we were Gloria from Emich VW helped us with our purchase of our new VW Atlas. She was very helpful & went over in detail the features of the car that we weren't familiar with. More

New 2019 VW Bug Had an awesome experience. Gloria was wonderful to work with. She was extremely helpful and even sent me pictures of the bug that made all the diffe Had an awesome experience. Gloria was wonderful to work with. She was extremely helpful and even sent me pictures of the bug that made all the difference. Love Love my new bug!!! More

If you want a real office, go with these guys. Buying a care should be a rewarding experience, however, most dealerships make this experience turn into a burden. Not this guys. I made it very clear Buying a care should be a rewarding experience, however, most dealerships make this experience turn into a burden. Not this guys. I made it very clear from the beginning that I wanted a real offer and that's exactly I got. Orlando did his best to keep my payments within my budget. They are not interested in going back and forth because it's a waste of time for them as well as for the customer. I really appreciate the honesty and everything they did to make sure I was comfortable making such an important decision. Orlando, thank you for the positive experience. More

Friendly and prompt I had the best shopping experience. Orlando Helped with a car I found online. His response to my inquiry was fast. He was kind and knowledgeable but I I had the best shopping experience. Orlando Helped with a car I found online. His response to my inquiry was fast. He was kind and knowledgeable but I didn’t feel pressured at all. I love my car and he has a customer for life. More

New car Great people! Great attitude! Great knowledge of product! UNFORTUNATELY THEY COULD NOT COMPETE PRICE WISE WITH OTHER DEALERS IN THE METRO AREA??? Great people! Great attitude! Great knowledge of product! UNFORTUNATELY THEY COULD NOT COMPETE PRICE WISE WITH OTHER DEALERS IN THE METRO AREA????? Shop around save$$$)) More

Excellent Team - Dieter is the Sales Rep to See! I have had not one but two incredible interactions with the entire team at Emich VW, namely Dieter, the sales contact I have worked with. He is fair, I have had not one but two incredible interactions with the entire team at Emich VW, namely Dieter, the sales contact I have worked with. He is fair, honest, upfront and responsive. His level of service is unmatched by anyone I've ever dealt with in the car industry. If you are even considering a new (or used!) car, I'd highly recommend reaching out to Dieter at Emich. He will shoot straight but be helpful. So appreciative for my experiences with him and Emich! More

Disappointing. We brought our car in for a simple prescheduled repair that would take no more than 39 minutes. We were a bit pressed for time because we were leavin We brought our car in for a simple prescheduled repair that would take no more than 39 minutes. We were a bit pressed for time because we were leaving town. After speaking to Milo, and getting nowhere in expediting this simple matter, I was transferred to Todd. Todd said he would take care of this matter promptly. Unfortunately, Todd did not live up to his statements. I would recommend Tynans VW as the service and professionalism at Emich is lacking. I would note the many complaints in this regard. Hopefully, ownership will work to address the complaints. When we did get the car back they had a list of recommended repairs. Up selling is really disgusting to me and I do not appreciate it. eware. More

Ethical and Transparent Sales - Engaged Ownership My wife and I really struggled with buying a new Volkswagen Atlas - there just wasn't enough stock in the area, and finding the right combination of f My wife and I really struggled with buying a new Volkswagen Atlas - there just wasn't enough stock in the area, and finding the right combination of features, price, and availability was a real challenge. Travis worked with my family to understand the options, explain the trim levels, and to look at what options we had to find exactly the things we needed and avoid the things we didn't. When it came time to consider pricing, and even going to other dealers to get the stock that was the right fit for us, Travis was willing to go to Fred Emich himself to find the right way to make a deal happen. Fred and Travis acted like an advisor, transparently sharing the ups and downs of the market for the Atlas right now, what they could do, and what they could not do. Today, buying a new car feels like a very adversarial experience. They were willing to look at what other dealers were willing to do, and talk about what they could and what they couldn't. Critically if they couldn't do something, they were willing to explain why and to point out what was really possible. Ultimately the stock of available Atlas models, and where they were located precluded us from being able to buy from Emich in the end - but not because of price or service, it's just that hard right now to find stock in the feature combinations that fit our family! I really have to say I appreciated Travis' communication style, his willingness to explain his thinking and that of the dealership - even when maybe it wasn't "what I wanted to hear". Sometimes the answer is "no, I won't do that crazy thing." Finding someone who treated me like I was on the "same side of the table" rather than on opposite sides was refreshing. I would recommend and steer any friend or family to Travis at Emich and there is no higher compliment I can pay than that one. More