Emich Volkswagen

Absolutely love Emich. I have bought 5 vehicles from Emich and specifically Dieter who is an amazing sales person. Jerod & Cole are always very helpful in the Service department. Chris the GM went above Emich and specifically Dieter who is an amazing sales person. Jerod & Cole are always very helpful in the Service department. Chris the GM went above and beyond to help us fix an an issue that another dealer was unable to resolve. A+ Customer service all around. More

This was by far the best car buying experience ever. I found the car on their web site and made an offer to buy when they gave the best price on my new cas, as well the best price for my trade. Dieter Ha found the car on their web site and made an offer to buy when they gave the best price on my new cas, as well the best price for my trade. Dieter Hayden was a GREAT Sales Rep More

Fred and his team have always done a great job helping our family find a car. From the beginning of the process to the end they always exceeded our expectations. Great communication, outstanding prices, a our family find a car. From the beginning of the process to the end they always exceeded our expectations. Great communication, outstanding prices, and wonderful customer service. At Emich they always going out of their way to make sure everything is perfect. I would highly recommend this dealership. More

Excellent experience ...........................It was Excellent experience ........................... It was quick and easy near Mina did a good job would recommend them to a friend end of story they wa Excellent experience ........................... It was quick and easy near Mina did a good job would recommend them to a friend end of story they want me to give you 25 words so here are a few more to make sure I have 25 words More

I had decided to swap out a brand new 2019 alltrack 6 speed for a new 2020 Tiguan. Dave Williams picked up my call, and arranged for his crew to prep one of his models in inventory. As I parked, Dave w speed for a new 2020 Tiguan. Dave Williams picked up my call, and arranged for his crew to prep one of his models in inventory. As I parked, Dave was waiting at the door of the dealership (mind you this was at the end of the day) with the door open, his guys detailing the model, and all the paperwork prepped. Within two hours of the call I was en route back home with a new car. Top notch service by Dave Williams, he has the knowledge and experience; no bull answers. Excellent support by Thomas. Honest review^ More

I have worked in sales and operations for over 10 years, and I know a good salesperson when I meet one. Mateo was not a good salesperson. Salespeople should try to earn you business. Mateo was aloof, did and I know a good salesperson when I meet one. Mateo was not a good salesperson. Salespeople should try to earn you business. Mateo was aloof, didn't make me feel valued for potentially spending $40,000 and never once made me feel like he wanted to earn my business. It's that kind of disingenuous sales strategy that gives people negative thoughts about the car sales industry. More

Milo always goes above and beyond! To take a left into your parking lot a person must cross a double line. That is my only negative. your parking lot a person must cross a double line. That is my only negative. More

Good inventory. Xo xo xo xo co xo xo xo co xo co xo co xo xo co co xo xo co xo co co xo xo co co xo xo co xo co co More

It's not possible to give zero stars; otherwise, I would give zero. After my e-Golf stopped charging at home, I did some research and figured the locking mechanism that keeps the charging port in place w give zero. After my e-Golf stopped charging at home, I did some research and figured the locking mechanism that keeps the charging port in place was malfunctioning. As the car was (and is) still under warranty, I took it to Emich (the only reason I would ever take a car to a dealership for repairs). They confirmed what I suspected but told me that the 12-volt battery that operates the locking mechanism was an after-market replacement that couldn't be programmed with the new parts and I would have to pay for that out of pocket: $400. After agreeing, they got back to me to tell me that the locking mechanism - which won't allow the car to charge if it is compromised - is not covered in the electrical charging warranty. I asked Milo in service if they had tried cleaning the locking mechanism; he said likely they had not but he would get back to me (in forums I read, cleaning it sometimes fixed the problem). In the meantime, I appealed to VW customer service. After about a week they got back to me and confirmed it was not covered: $2,000. I left Milo a message to tell him I wasn't interested in getting this done and to let me know if there was enough charge still left in the battery to drive it home or to another mechanic. I asked again if they had cleaned it. Milo left a message back saying that now the 12V battery was registering a "fault" and that there was no battery power at all. I called and asked a third time if the locking mechanism had been cleaned before Milo confirmed that it was not, and would not be because it would likely take 4-5 hours of labor. I asked him how he knew that the locking mechanism was to blame if the battery powering it was malfunctioning. He told me that the fault was a new problem. At this point, my wife and I decided we didn't trust this dealership and we were willing to have the car towed somewhere else for a second opinion. I called Milo back and left a message telling him that the tow truck would be coming the next day and that I would call him again when I had a better idea of what time it would be there. This morning, he called and left me a message saying that this was fine and that he had given me a discount on the vehicle diagnosis. Discount, you say? In my email, I found an invoice for $155 for the diagnosis (that I had provided them and they confirmed), a $77.50 "discretionary discount," and an $18.43 miscellaneous charge for "shop supplies." The tow truck driver informed me that he couldn't take the car until the invoice was paid. I had 10 minutes until my next class started (I'm a teacher). Feeling that I had no choice and that my car was being held hostage by this dealership, I paid the $97.46 to get my car to a mechanic who will (hopefully) fix the car. I left one more message for Milo asking for the name and contact info of his manager. While teaching, he left me a message telling me that he would speak to his customer service rep to see what they can do for me. Haven't heard back. No manager contact info was given. If you still want to get your car serviced here, do so at your own risk. At this point, I'm just happy that I got out for only the $97. More

Nermina was incredible to work with and very knowledgeable about the product she is selling. She made the experience absolutely perfect!! Loving my new Cross Sport ~♡ knowledgeable about the product she is selling. She made the experience absolutely perfect!! Loving my new Cross Sport ~♡ More