Emich Volkswagen

The service on the complaint was thorough and prompt. The communication between the service department was good. The communication between the service department was good. More

Great follow up! Easy to work with. Honest answers to questions. Exceeded expectations from first contact to delivery of vehicle. Easy to work with. Honest answers to questions. Exceeded expectations from first contact to delivery of vehicle. More

Professional and efficient, nermina was very helpful. I was in and out in a few hours with a brand new tiguan. Nermina was excellent I was in and out in a few hours with a brand new tiguan. Nermina was excellent More

Emich went above and beyond for their customer service duties. Jered was may contact and he kept me informed every step. I’d always recommend Emich duties. Jered was may contact and he kept me informed every step. I’d always recommend Emich More

Posting this for Emich: Horrible experience with their service department after purchasing a certified pre owned VW at Emich. Car had coolant and oil leaks and took 4 days to fix. It takes a near act service department after purchasing a certified pre owned VW at Emich. Car had coolant and oil leaks and took 4 days to fix. It takes a near act of god to talk to a person on the phone and when you do get a person there is rarely any useful information relayed. When I got my car back on Friday after leaving it on Monday, it gave the same error message it did when it went in for service and additional warning lights stayed on. It was close to end of business and I was told to call on Saturday. Called Saturday as instructed and was told none of the people I was told would be there working on the weekend and that no one there could help me. Called Monday and couldn’t talk to an advisor or service manager. Was told to bring my car up to the dealer which is 20+ miles from my home so they could see what was wrong. Only after considerable prodding did they begrudgingly send someone to my home to see what it could be. Turns out the car was a full quart low on coolant, suggesting my car might not have appropriately been driven after it was repaired. Coolant leak can wreck an engine, but I was told the car probably just needed to be burped post repair and that it “should be ok to drive”. Yeah, because an overheated engine won’t do damage at all. Communication absolutely sucks and the service advisor tried to gas light me and make me come back to rectify their mistake. Never taking any vehicle there again, absolutely horrible experience. More

Almost two years ago I bought my 3rd VW from Thanks to my dear friends Nermina Mednolucanin, Fred Emich, and Chris Scheidt with Emich Volkswagen. They did an amazing job with my less than perfect credit to g dear friends Nermina Mednolucanin, Fred Emich, and Chris Scheidt with Emich Volkswagen. They did an amazing job with my less than perfect credit to get me into my beautiful 2022 Tiguan well fast forward to this last week and I got a call from Nermina asking me if I wanted to look at a trade-in for a NEW 2024 at a better rate. I knew my interest was high with the other lender and my credit has improved so I thought okay let’s give it a shot. The caveat was I was out of state at a meeting then on a plane. Nermina was able to execute everything regardless and I was signing from 30,000 feet in the air. Not only that she was negotiating with finance on my end and got me to 0%!!!! When I got back on Friday I was able to walk-in and see my new vehicle and just work through the standard logistics with Tyson and Doug Larson. Emich was on my side to treat me like a lifetime partner. Nermina is a friend for life. I receive holiday cards and calls from her. I see her when I go in for service. She knew what I was paying and knew she could put me in a better place and even help me on my credit journey. Doug was my ally and gave me a big hug when we were done with my paperwork. I will never buy anywhere else and I LOVE my car. I even got upgraded features and Nermina showed me how to program simple things that I would have never known how to do like the garage door opener. Thank you, Nermina. Doug, and Tyson. I love you all and am forever grateful to you personally and to Fred and Emich for running a customer-first ethical business. I’m pleased to share my photos of my 2022 Tiguan with Nermina and my 2024! More

Great service. Milo was extraordinary in taking care of my needs after an accident. He tracked the whole process for me and provided excellent communications. Milo was extraordinary in taking care of my needs after an accident. He tracked the whole process for me and provided excellent communications. More

This was the best experience buying a car I’ve had yet. Nermina is top tier. Nermina is top tier. More

I had a great experience with Nermina at Emich VW… she’s so knowledgeable and efficient! She also took the time to make sure I knew about all the features of my new high tech vehicle when I picked up the k so knowledgeable and efficient! She also took the time to make sure I knew about all the features of my new high tech vehicle when I picked up the keys of my shiny, spotless, beautiful new Tiguan, with a full tank! More

Always received great service and amazing sales department. Would highly recommend Emich to anyone looking for a dealership that you can trust from start to finish! department. Would highly recommend Emich to anyone looking for a dealership that you can trust from start to finish! More