Emich Volkswagen Boulder

Rich Moss gave me above and beyond the experience I was hoping for. He is informative, knowledgeable, and genuinely motivated to give a great experience. hoping for. He is informative, knowledgeable, and genuinely motivated to give a great experience. More

I purchased a 2009 GTI from Rich at the end of 2008. Chad was involved throughout the process and he is what really makes this such a poor experience. Overall it was a typical dealership experience where the was involved throughout the process and he is what really makes this such a poor experience. Overall it was a typical dealership experience where they more or less try to strongarm you into a commitment: "I'm going to write a number on a sheet of paper and you're going to put your initials here to show you agree to this price." I loathe being put on the spot like that by a dealer. The car I wanted was a unique configuration and one was arriving from Germany in 2 months. I put in a credit app ahead of time despite my misgivings and asked Chad and Rich if the price I was writing my initials next to (yeah...) included interest from the car loan and they replied with a firm "Yes". So one would assume at that point that the financing was in place and we're all just waiting on the car. Fast-forward two months and Chad calls me saying that the car will be in Colorado in 3 days and they'd just put my credit app through (not sure what stopped them 60 days ago!) and was declined. It was the middle of the work day. I told him I would call my credit union later that day. Chad proceeded to call me several more times that day and the next to ask if I'd called my bank, if I'd gotten financing, what bank it was, etc. Once I was approved, he proceeded to call my bank and harass my loan officer about getting documents the bank could not provide until I closed on the loan. I felt terrible for my loan officer and apologized for Chad's behavior. I had to take time off work to get to the bank, close on the loan, and take care of issues that could have been dealt with over the previous two months. I was more than a little frustrated by that point and received no real acknowledgement or gratitude from the dealership for my effort. When the car arrived, Rich did spend a good bit of time with us showing us the features, going over every detail, etc. I honestly don't have anything negative to say about Rich: He seemed like a nice guy caught in the middle. After handing over the check for the car, Chad had a guy named Jeremy try to sell me on the extended warranty which I declined. I found out the next day from my own bank that Chad then proceeded to call my loan officer again and accuse her of talking me out of getting the extended warranty! After that I was so soured on the dealership I wouldn't so much as take the car there to get it washed. More

Very friendly. Great customer service. Excellent service package with a new car. Rich Moss was helpful, knowledgable, and flexible. Very happy with my experience at Gebhardt! package with a new car. Rich Moss was helpful, knowledgable, and flexible. Very happy with my experience at Gebhardt! More

My overall experience purchasing a new car with Rich Moss and Gebhardt Volkswagen of Boulder has been very positive to date. I found the staff to be friendly and efficient, and would recommend this dealer to and Gebhardt Volkswagen of Boulder has been very positive to date. I found the staff to be friendly and efficient, and would recommend this dealer to friends and family. More

can i just say that i NEVER would have thought i would have had such an amazing, yes, AMAZING, experience with a car dealership! yes, a car dealership. i actually had FUN with my experience at Gebhardt vw have had such an amazing, yes, AMAZING, experience with a car dealership! yes, a car dealership. i actually had FUN with my experience at Gebhardt vw. and i drove away in a brand new 2012 gti that i am absolutely thrilled with. i didn't drive away with this car because i was pressured. i drove away in this car because it felt right. everything about my experience at Gebhardt 'felt right'. i don't even live so near to this dealership, but i am okay with this and maybe in a weird way look forward to, going back there for service. (that's wierd) the guys (Kyle, Jerry, Chad) that worked with me made me feel like family. they were genuine. everything was easy, i never felt pressured, and when i had issues in the end, they absolutely beyond the call of duty, BEYOND my expectations, took care of me. if my best friend asked me if they should buy a vw from guys i would say don't buy from anyone else. and i'm not just saying that! i only write reviews when i feel super strongly about something or super negative about something..and i think you can tell which way i feel here. One thing (of many) that i appreciated about Kyle, the sales guy who, to my fortune, came out to greet me, was that he didn't call me once!!! i told him i preferred email, and his emails were great. and not one phone call till i asked him to call me. remember, i am at a car dealership. this dealership is different. they really are. they made absolutely positively sure that i was absolutely positively thrilled with my car when i left the lot. and i have no doubts that this kind of service is going to stop just because i drove the car off the lot. Thank you Gebhardt vw! More

Awesome experience. Wasn't even planning on buying that day, but Rich found me the exact car that was perfect for me. Everyone there was so helpful and friendly, and not at all like what some people expect day, but Rich found me the exact car that was perfect for me. Everyone there was so helpful and friendly, and not at all like what some people expect from car salesman. Very personable, great sense of humors too! I will tell everyone to buy their car there for sure! More

I walked into Gebhardt VW after walking out of a dozen other dealerships. I could not find a single lease or purchase that I could afford and feel safe driving. Rich Moss at Gebhardt VW worked with me u other dealerships. I could not find a single lease or purchase that I could afford and feel safe driving. Rich Moss at Gebhardt VW worked with me until I left a very happy and proud owner of my beautiful new Jetta. Rich and Gebhardt have continued to look after my ride (and ME!) So glad I walked into Gebhardt. I will always own a VW! Thanks, Rich! More

I have leased both the Jetta, and the Tiguan from Rich Moss at the Boulder Gebhardt VW dealership. Rich happily went out of his way to fully accommodate my requests. Both times I had a great customer Moss at the Boulder Gebhardt VW dealership. Rich happily went out of his way to fully accommodate my requests. Both times I had a great customer service experience, and often enjoy seeing the staff on Saturdays for my free car wash. All of the staff including the manager Jerry Bases are very friendly and authentically provided the best car for me at the best price. I highly recommend this location to anyone. All the best and I look forward to purchasing or leasing my next one. More

Salesman listened to what we wanted, responded accordingly. Friendly, fast, professional. Was a pleasant buying experience. Appreciated the time he took to show us the car after purchase and how t accordingly. Friendly, fast, professional. Was a pleasant buying experience. Appreciated the time he took to show us the car after purchase and how to work all the bells and whistles. More

Rich Moss sold me my 2010 VW Jetta TDI Wagen. It's a hard car to find in Colorado and Rich had one in stock. It was a straightforward sticker price transaction and no hard sales pressure or pitches fro hard car to find in Colorado and Rich had one in stock. It was a straightforward sticker price transaction and no hard sales pressure or pitches from anyone. Rich has done a great job following up with me ever since, checking in and making sure that everything is still going well with the car. And I do love the car. 40MPG + around town - that is worth the savings in gas costs every month!! More