Emich KIA

Very friendly staff. Jess was GREAT! Would definitely recommend to anyone looking at a Kia! Jess was GREAT! Would definitely recommend to anyone looking at a Kia! More

It was absolutely the worst experience of my life leasing a car! I thought the days of the sleazy car salesmen were over but alas we found it again here. This dealership is deceitful, aggressive and legally a car! I thought the days of the sleazy car salesmen were over but alas we found it again here. This dealership is deceitful, aggressive and legally problematic. Some of the many issues are: 1. The prices we were told were "underestimated" and we only figured out that the actual price was much greater after we signed a bunch of the paperwork. Included in this, we were told that the included charging amount would cover the entire length of the lease but instead, we will have to spend 1K plus additional whereas the Hyundai and VW EVs have unlimited free charging 2. The harassment and aggressive nature of the sales manager and general manager when we tried to resolve outstanding issues was abusive in nature and very aggressive/accusatory. I haven't seen such unacceptable behavior in years and both my partner and I have worked in the service industry for years. 3. They did not give back the license plates on the vehicle I traded in and after bringing up the issue I was gaslit and told that they did. I only found out about this bc while I was told the plates would be shipped back to the MVA, I only found out they were not when I was given a hefty 500 USD fine. Only after calling across the management did we find out they had the plates and just lied to us yet again to defer responsibility. While this is just the highlights the issues go on. If we could we would return the vehicle and wash our hands of this awful dealership. More

Bobby was very helpful in finding my new car and trading in my old car. in my old car. More

My 2. 5 year old warrantied car has been in the Kia service center now for 17 days (3rd major problem the car has had in < 3 years) and they still have not 5 year old warrantied car has been in the Kia service center now for 17 days (3rd major problem the car has had in < 3 years) and they still have not diagnosed my problem nor given me an expected time when I will receive my car back. The dealership promotes a loaner car program on its website, but I was told that there were 11 other people requiring loaners ahead of me when I dropped the car off and I still have no loaner car as of today, 2.5 weeks later. The communication regarding my car has been extremely poor. I get a single text message about every 3-4 days telling me that they are working wth Kia tech to get approval to do the necessary repairs on my car. It took 16 days to get approval to take the battery out, but no one has explained to me why it took 16 days to get this approval and I still don't know what's wrong with the car or when I'll get it back. Efforts to talk with the service manager to answer some of these questions and to request a loaner car or a car rental subsidized by the dealership were met with derision rather than understanding, and the whole experience has led me to feel like once Emich Kia sells you a $40,000+ item they don't value your return business. I will certainly not be purchasing my next car from this dealership after this experience. More

Great Experience, Sean was awesome, he walked me through multiple cars and options with ease and no pressure. Had a great and appreciative attitude. multiple cars and options with ease and no pressure. Had a great and appreciative attitude. More

We were treated with respect. There eas no pressure to buy. They were fairly honest about everything and everyone was cheerful and fun.one of ywo great car buying experiences. The There eas no pressure to buy. They were fairly honest about everything and everyone was cheerful and fun.one of ywo great car buying experiences. They really worked with us. I would buy thee again and refer friends there as well. More

Had a less than pleasant experience at a different dealership so thought I’d try here. So glad I did! Sean was super friendly, and everyone in the building was super helpful and it truly felt like the dealership so thought I’d try here. So glad I did! Sean was super friendly, and everyone in the building was super helpful and it truly felt like they cared. Will absolutely be returning for future leases! More

Very talented crew there. It was a pleasure working with them. And and and and and and and It was a pleasure working with them. And and and and and and and More

Had two appointments to to have two factory recalls done with complete successes. The Emich service department was friendly and professional and a pleaure to work with. with complete successes. The Emich service department was friendly and professional and a pleaure to work with. More

Tiffany was very friendly and knowledgeable. She answered all of our questions and was very efficient at getting the paperwork finished. Likewise for the finance person who quickly went throug She answered all of our questions and was very efficient at getting the paperwork finished. Likewise for the finance person who quickly went through all the financial paperwork so we could leave as soon as possible. More