Emich KIA

My 2. 5 year old warrantied car has been in the Kia service center now for 17 days (3rd major problem the car has had in < 3 years) and they still have not 5 year old warrantied car has been in the Kia service center now for 17 days (3rd major problem the car has had in < 3 years) and they still have not diagnosed my problem nor given me an expected time when I will receive my car back. The dealership promotes a loaner car program on its website, but I was told that there were 11 other people requiring loaners ahead of me when I dropped the car off and I still have no loaner car as of today, 2.5 weeks later. The communication regarding my car has been extremely poor. I get a single text message about every 3-4 days telling me that they are working wth Kia tech to get approval to do the necessary repairs on my car. It took 16 days to get approval to take the battery out, but no one has explained to me why it took 16 days to get this approval and I still don't know what's wrong with the car or when I'll get it back. Efforts to talk with the service manager to answer some of these questions and to request a loaner car or a car rental subsidized by the dealership were met with derision rather than understanding, and the whole experience has led me to feel like once Emich Kia sells you a $40,000+ item they don't value your return business. I will certainly not be purchasing my next car from this dealership after this experience. More

Great Experience, Sean was awesome, he walked me through multiple cars and options with ease and no pressure. Had a great and appreciative attitude. multiple cars and options with ease and no pressure. Had a great and appreciative attitude. More

We were treated with respect. There eas no pressure to buy. They were fairly honest about everything and everyone was cheerful and fun.one of ywo great car buying experiences. The There eas no pressure to buy. They were fairly honest about everything and everyone was cheerful and fun.one of ywo great car buying experiences. They really worked with us. I would buy thee again and refer friends there as well. More

Had a less than pleasant experience at a different dealership so thought I’d try here. So glad I did! Sean was super friendly, and everyone in the building was super helpful and it truly felt like the dealership so thought I’d try here. So glad I did! Sean was super friendly, and everyone in the building was super helpful and it truly felt like they cared. Will absolutely be returning for future leases! More

Very talented crew there. It was a pleasure working with them. And and and and and and and It was a pleasure working with them. And and and and and and and More

Had two appointments to to have two factory recalls done with complete successes. The Emich service department was friendly and professional and a pleaure to work with. with complete successes. The Emich service department was friendly and professional and a pleaure to work with. More

Tiffany was very friendly and knowledgeable. She answered all of our questions and was very efficient at getting the paperwork finished. Likewise for the finance person who quickly went throug She answered all of our questions and was very efficient at getting the paperwork finished. Likewise for the finance person who quickly went through all the financial paperwork so we could leave as soon as possible. More

An excellent dealer, with people willing to help you throughout the process of buying the best car for you. Recommended! Thank you very much. throughout the process of buying the best car for you. Recommended! Thank you very much. More

Made it very easy to sell my car and gave me a great price. Went the extra mile when we needed them to pick up our car at our house. price. Went the extra mile when we needed them to pick up our car at our house. More

Saife and his team were phenomenal to work with, gave me the best deal I could possibly get and had me out the day of with a vehicle. I couldn’t have asked for a better team to work with for my purchase. the best deal I could possibly get and had me out the day of with a vehicle. I couldn’t have asked for a better team to work with for my purchase. More