Emich KIA

I initially went to Phil Long Kia in Colorado Springs where I had a very poor experience with their sales people and lending department. My car was supposed to arrive on 1/6, no one contacted me to say i where I had a very poor experience with their sales people and lending department. My car was supposed to arrive on 1/6, no one contacted me to say it had been pushed to 1/14. Then it was 1/21 but again I had to call them to get the info. Since I had the time, I reached out to Emich KIA because I noticed they had the same car listed at a lower price. Jude responded right away and we got an initial valuation for my trade-in as well as specs for the car I wanted. From there, the process was super seamless. Even with a short delay in delivery because of the supply shortage, I was communicated with and got my car in a very timely fashion for less than I would have paid otherwise. Thanks also to Rob for making the lending experience super easy. Everyone was nice and it didn't feel weird or "sales-y" at all. Grateful for the transparency, communication and for my new car! More

I got my favorite truck from them :) I’m loving it so far their customer service is above and beyond their customer service is above and beyond More

Dustin was such a wonderful sales person. He didn’t push or try to force any car on me. He was patient and asked what it was that I wanted and listened. I’ve never felt more comfortable buyin He didn’t push or try to force any car on me. He was patient and asked what it was that I wanted and listened. I’ve never felt more comfortable buying a car before. More

Good experience buying my 2023 Kia Sorento Hybrid in a no pressure atmosphere. My sales rep Saif was knowledgeable, experienced, pleasant, accommodating and took all the time I needed to understand the car. pressure atmosphere. My sales rep Saif was knowledgeable, experienced, pleasant, accommodating and took all the time I needed to understand the car. He offered for me to come back for more tutorial help and questions anytime. I would highly recommend Emich Kia Dealership. More

Brought in vehicle for repairs a day early and they still failed to look at my car on the day of appointment (Wed). This caused repair to be done on Monday instead of Friday. Service mgr does not work Friday failed to look at my car on the day of appointment (Wed). This caused repair to be done on Monday instead of Friday. Service mgr does not work Fridays. More

My experience from day one was great, I never felt pressured into purchasing a vehicle. Dustin was very easy to work with. pressured into purchasing a vehicle. Dustin was very easy to work with. More

Service department was very helpful and accommodating. I had an emergency because of 2 blown tires, and even without a normal appointment, they were still able to help. I had an emergency because of 2 blown tires, and even without a normal appointment, they were still able to help. More

Great service, good guys who took time to explain everything. Definitely recommend for folks looking for a great service. everything. Definitely recommend for folks looking for a great service. More

It felt a little disorganized. Communication was good but they were vague about when my car would be done. One gripe: they moved the locking lug nut socket I had in the car and di Communication was good but they were vague about when my car would be done. One gripe: they moved the locking lug nut socket I had in the car and didn’t tell me where they moved it to. More

Katie was very helpful in scheduling and communicating with me. Matt innService was friendly, professional and helpful in explaining the process since I was a first time customer. Very helpful to have a with me. Matt innService was friendly, professional and helpful in explaining the process since I was a first time customer. Very helpful to have an Uber/Lyft ride to get back home. More