Emich KIA

Absolutely the worst buying experience I’ve ever had. We had an offer to purchase. My son wanted to think about overnight because it was a major purchase. Already had a pre approval from his credit union We had an offer to purchase. My son wanted to think about overnight because it was a major purchase. Already had a pre approval from his credit union and we went back the next day to do the deal. Now all of a sudden they needed to see the trade??? Nothing was ever said prior to us coming in. Trade went from 29000 to 27500. Then they stated they didn’t even want the trade. 2018 Tesla 3 lr awd with low miles. Sales manager was very rude and disrespectful. We left. Went to corwin Toyota. Same car. Less money and we got 29500 for the trade. Good luck on selling your 4 matching white teslas. Save your time and shop elsewhere More

After many back and forth emails and text messages they couldn't answer any of my questions except one how to pay. I really wanted to buy a car but they dodged simple questions and send finance app instead couldn't answer any of my questions except one how to pay. I really wanted to buy a car but they dodged simple questions and send finance app instead. In my opinion completely unprofessional and rude. More

Excellent communication and very true to his word on pricing. The current tax incentives, discounts, and available financing for EV vehicles is a bit confusing right now and Colt made it simple and I tr pricing. The current tax incentives, discounts, and available financing for EV vehicles is a bit confusing right now and Colt made it simple and I trusted his numbers over other dealers who were trying to pretend that all the tax credits came right off the top. He also kept his word on delivery and went out of his way to make sure we felt taken care of. More

Call's never answered for service but they'll pick up the phone instantly for sales then back on hold for service with (sorry try again) phone instantly for sales then back on hold for service with (sorry try again) More

I enjoyed my experience car shopping (and purchasing from this dealer). They were very helpful, let me test drive vehicles multiple times, didn't pressure me, and offered a decent discount (considering the this dealer). They were very helpful, let me test drive vehicles multiple times, didn't pressure me, and offered a decent discount (considering the market and the high demand for vehicles). I would recommend using this dealer (and definitely not the Peak Kia). I worked with the sales rep, Heaven, and she was wonderful. More

After an unsatisfactory, drawn-out experience at a different Kia dealership—and reading their bad reviews on this site—I decided (luckily before work was started) to have my Soul towed from there to E different Kia dealership—and reading their bad reviews on this site—I decided (luckily before work was started) to have my Soul towed from there to Emich Kia, and what a relief! The Emich service department was instantly responsive and accommodating, including advising me that I could have my car towed free of charge using Kia Roadside Assistance. The next morning I was told the results of the diagnostic, that repairs were covered by warranty, and I would be given a loaner later that day. Jennifer, the service advisor, is a ROCK STAR!! She is absolutely the best service advisor I’ve ever dealt with. EVER. On a different issue, I was also very happy with Emich’s parts department. Soon I will be moving across town, but will still bring my car to Emich for service. More

They were amazing! Guillermo and Clarissa were amazing to work with and made buying my first car from a dealership a breeze. Guillermo was amazing at answering all of m Guillermo and Clarissa were amazing to work with and made buying my first car from a dealership a breeze. Guillermo was amazing at answering all of my questions and Clarrisa did a fantastic job explaining every part of the financing process. The mascot is the cutest thing ever. More

Tony is the best! He made the car leasing experience so easy and was super relatable. I never felt pressured or rushed to make a quick decision. He listened to the typ He made the car leasing experience so easy and was super relatable. I never felt pressured or rushed to make a quick decision. He listened to the type of car I was looking for, my budget, and overall concerns and got me into a beautiful Kia Seltos! He made sure that I knew how to work everything in my new car, and was super patient/informative with answering all my questions. Overall, a quick and efficient process thanks to Tony and Rob in finance! More

Colt Emich, manager and I assume a ownership family member is the very worst. Won't ever go back to Emich Kia for service, parts or a subsequent auto purchase. Purchased an overpriced scratch paint member is the very worst. Won't ever go back to Emich Kia for service, parts or a subsequent auto purchase. Purchased an overpriced scratch paint repair pen from Emich Kia. At the time, the parts desk said that these unique pens probably have a useable life span of a couple of months even though they probably sit on the distributors shelf for that long or longer. When I tried a pen that they ordered it did not work and I tried returning it to Emich Kia a few days later. But Emich Kia and Colt Emich does clearly does not stand by what it sells. What should have been a simple return transaction for a customer that has a $50,000 Telluride went south. Colt Emich arrogantly suggested that he could not absorb the cost of the return nor showed any willingness to return it to Kia. The paint was watery, translucent and could cover a 1" by 1/32" trivial scratch. For a business owner/manager to suggest that regardless of their products failure, I should accept the cost of the failure is a sign of a business and owner/manager that should be out of business. I would not trust Kia Emich given Colt Emich's lack of regard for customer service, his arrogant style and the low likelihood that you can confidently trust them with your car. More