Emich KIA | Page 2

I went into Emich having a idea of what I wanted and Jessica was very helpful and incredibly informative about my 2025 KIA K5 Jessica was very helpful and incredibly informative about my 2025 KIA K5 More

Everyone was very polite and professional. The process just took far too long to finish. The process just took far too long to finish. More

Cristian was a very pleasant, friendly, and knowledgeable young man. Easy to work with and no pressure. When he didn't have the answer to a question, he found it quickly. young man. Easy to work with and no pressure. When he didn't have the answer to a question, he found it quickly. More

Super easy car buying experience. Was able to be out of the dealership within 3 hours Was able to be out of the dealership within 3 hours More

Easy dealership to work with and Tiffany was a true professional! I would certainly work with her again! professional! I would certainly work with her again! More

Update: Even Worse Customer Service – Avoid at All Costs, Negative response. My car is sitting in the dealer since first week of September 2024/ and no any communication from dealer, if anyone can help what Negative response. My car is sitting in the dealer since first week of September 2024/ and no any communication from dealer, if anyone can help what to do in this type of situation, I will be more then happy to take suggestion. After my initial review, the dealership responded publicly, claiming they wanted to “make things right.” That was just for show. I’ve called multiple times, and they NEVER answer or follow up. It’s clear they have no intention of fixing the issue or taking responsibility. My car has been out of commission for over six months due to a recall they refuse to resolve. They won’t provide a loaner, and they don’t care that I’ve been left without a reliable vehicle. This dealership is dishonest, unprofessional, and has some of the worst customer service I’ve ever experienced. If you value your time and money, DO NOT TRUST THIS DEALERSHIP. Kia owners, be warned: their recall process is a joke, and they will leave you stranded. More

Worst treatment in a service center I've ever experienced. I bought a brand new Kia K5. Three weeks ago from Emich Kia. It was beyond difficult to set up the appointment they do not answer their experienced. I bought a brand new Kia K5. Three weeks ago from Emich Kia. It was beyond difficult to set up the appointment they do not answer their phone in the service department when you call emich Kia if you press one for sales you'll get a human on the first or second ring if you press two for service it'll ring and ring and ring and eventually go to their message machine and you leave a message and then pretty soon you'll get a text from someone in the service department explaining to you that it's better if we text you and not talk in person. Then you have to go online and set up you have to select you have to go online and set up your own appointment through their computer system it's terrible you can't talk to a human and say hey I'd like the 2:00 or you got anything open around 8:00 or 9:00. Then I was quoted a certain price for the parts I was purchasing splash guards for my new Kia K5 and they quoted a price that was way higher than the other Kia dealerships in town and the only reason I agreed to do this is because I was starting a new relationship with a new Kia place and I thought you know I want to show them loyalty and and they'll take care of me I'll take care of them. Then I was quoted a certain amount for the entire deal splash guards are small easy to put on they take out three to five minutes there's three screws for each little splash guard and there's four splash guards. It's a simple job it takes just literally a few minutes for each wheel well. They were going to charge me an hour and a half labor for something that takes about 20 minutes so when I got there the price of the parts were way more than expected and the price for the labor was outrageous they said it would be $300 when I got there they said it was going to be $505. They were charging me $200 an hour labor and they said it was going to be an hour and a half that's $300 for labor to put on these tiny little splash guards it takes less time to do this than a dust to change your oil it's nowhere near an hour and a half they were trying to cheat me out of $505 for four tiny little plastic splash guards. Needless to say I refused that's not what they quoted me they were trying to charge me over $200 more than they quoted me and the first quote that they said when they're in the text message was $300 which I thought was way too high anyway I was being ripped off for the price of the parts and I was being ripped off on the labor and I was being ripped off on the time of the labor it was a total scam I couldn't believe it when they sell you the car they told you how much they're going to take care of you and they're going to make everything really you know a wonderful place you're one stop shopping get all your service needs done they're going to take great care of you and that's not what happened not at all I never felt so bad when I left a dealership and I did today it was horrible so needless to say when I got home I immediately called the Kia Corporation and filed a complaint and you know this is it was a horrible service were service I've ever gotten at a dealership I couldn't believe it and I actually ordered the parts at another Kia dealership across town and the parts were only $62 for the front and $62 for the back and Emich Kia was charging me $89 for the front and $89 for the back the whole thing was a rip off all the way around. If service after the sale is important to you I would not recommend Emich Kia, I felt really bad when I left the dealership I was trying to be scammed from the beginning to the end. Save yourself the trouble go somewhere else More

The staff are friendly and helpful. Quick service and always keep me updated with my car! Quick service and always keep me updated with my car! More

Bobby was very helpful and very efficient. I was in and out with my brand new vehicle in no time at all. I was in and out with my brand new vehicle in no time at all. More

We appreciated our salesperson Aaron's knowledge of the vehicle and its features. He took the time to show us the vehicle rather than quickly launching into the "are you going to buy a car today" pressure vehicle and its features. He took the time to show us the vehicle rather than quickly launching into the "are you going to buy a car today" pressure approach. More