Emich KIA

Overall great experience. Everyone was super professional, and got me everything I needed in a timely manner. Everyone was super professional, and got me everything I needed in a timely manner. More

Starting on May 30, we purchased a used 2021 Jeep Wrangler 4xe from Emich Kia. My family and I have purchased around 20 vehicles over the past 25 years, and I would place this experience toward the b Wrangler 4xe from Emich Kia. My family and I have purchased around 20 vehicles over the past 25 years, and I would place this experience toward the bottom when ranking that warm & fuzzy feeling you get. Communication was poor - there have been surprises every step of the way, starting with after we put down the $2,500 deposit when we learned that there was only 1 key fob. I responded with "really?" and I expected them to replace the key fob at their cost. Instead, I get a tersely worded SMS from Ryan the general manager saying "It's a used car and the price is the price we agreed to with the equipment that it has. [Sales rep] never told you that it has 2 keys." I said fair enough and thanked them for being up front about the missing key fob. So then a couple of days later, they FedEx the paperwork with some sort of weekday-only shipping where the packages only move during weekdays. It was nice that they pre-paid for the return FedExing with the same M-F service. So I fill out the paperwork, get some page notarized and mail 2 checks for the remaining balance after the $2,500 deposit. It took about 3 or 4 days after the checks cleared our banks for their finance department to release the vehicle. We were out of town while this happened. I called for the 3rd or so time to check to see when the vehicle would be shipped to us, and I learned a few things, like: 1) the car was shipped earlier that day 2) there's a crack in the front windshield (which Emich Kia said they would pay to replace) and 3) they forgot to put the vehicle charging cable in the car before they hastily shipped it and that they would M-F FedEx it to us. Well then on June 17, we received the car and learned that they did not charge the battery. re-wash the car or fill the gas tank before they shipped it. These are not must-dos, and as the GM would say the price did not include washing, charging or filling the gas tank. Nor does the price we paid cover the missing wheel key. They did do some things right. For example, they originally quoted the cost for shipping from Denver to Houston at $750, but apparently Tom the sales manager got a lower rate of $650, which was the only pleasant surprise. I will say that Duston the sales rep and Tom his sales manager were pleasant to work with despite their lack of attention to detail. The dealership also provided an extensive Carfax report and good details of some pre-sale inspections & repairs they did. So all in all, it feels like the used car team at Emich Kia are disorganized and don't really value the customer experience nearly as much as the 15 or so other dealerships we've purchased vehicles from over the past 3 decades. But it sounds like it's not Tom or Duston's fault that their customers don't get that great feeling when purchasing a pre-owned vehicle from Emich Kia. Rather, it's their management's desire to squeeze every dollar out of every deal is the reason is why customer satisfaction takes a back seat to their bottom line. So again, not a great experience and not as bad as it could have been. That said, I'll make sure to post updates if we find anything else that doesn't meet our expectations, including if they make some attempt to do anything extra not included in the price paid for the vehicle. *these concerns have already been bought to the attention of the dealership, so while the dealership might be "disappointed to hear that my experience was not a positive one," I don't need to reach out and give the dealership another "opportunity to address [my] concerns." I don't need to "reach out to us directly at (303) 757-7751 when [I] have a chance" because I've already done so. More

Sean, Andrew and the Manager were very nice and honest, excellent experience! Would definitely do business here again! excellent experience! Would definitely do business here again! More

Amber was great with everything. Along with dog friendly workers love it !! Everyone was great Along with dog friendly workers love it !! Everyone was great More

I was very pleased with my buying experience, in fact I left a 5 star positive review that very day. However, when I made the purchase I was informed that there was a recall on part of my car and that I w left a 5 star positive review that very day. However, when I made the purchase I was informed that there was a recall on part of my car and that I would need to bring it been in for the recall work. I asked how long it would take and they told me about 1.5 hours. I had to take the day off work for this service but also had a separate appointment for later in the day. I called ahead but no reply but I was able to get ahold of them through text, I which I double checked that my car would be done in time for me to make it to my appointment. They told me to allow up to 2 hours "to be safe". So I had them move my recall service to one hour earlier to be safe. Anyway I'm sitting here now at the dealership and it's been 2.5 hours and they told me it will be another 40 minutes so I am going to be late for my next appointment which really isn't cool considering I specifically called/texted ahead and was reassured it would be done in time. I'm not thrilled I had to drive an hour here after buying a new car in the first place (why would they not have fixed the problem before selling it to me?) But now I am really frustrated and my positive buying experience has been tainted by this poor communication from the service department. More

Everyone at Emich Automotive, Emich Kia, is friendly, helpful and kind. Sean was thorough and very helpful. Its all positive!! helpful and kind. Sean was thorough and very helpful. Its all positive!! More

I had the pleasure of working with Saife on the sales side. He was very easy to work with and got me through the process easily and even followed up with days later. I was then introduced to Brian who wa side. He was very easy to work with and got me through the process easily and even followed up with days later. I was then introduced to Brian who was very professional when walking me through the financing and document execution. There were a couple items that needed attention with the car, so it was given to the service department. This is where I met Katie and Tom, who promised to make the experience quick and painless as possible. Katie made sure that everything was taken care of and I had my car back in the same day. I will definitely look to work with Saife again on my next car purchase! He went above and beyond to make sure I was taken care of and happy with my purchase. Thanks! More

This was the most pleasant car buying experience I’ve ever had. Jessica is excellent and great to work with. ever had. Jessica is excellent and great to work with. More

Friendly and patient working with us to ensure we got the right car. Saife was very knowledgeable! right car. Saife was very knowledgeable! More

Sean did a great job helping me pick a vehicle that was right for me. Everyone there is really friendly. The financial part was a breeze too. We will see how maintenance goes but I'm optimistic I'll get right for me. Everyone there is really friendly. The financial part was a breeze too. We will see how maintenance goes but I'm optimistic I'll get the same great treatment. EDIT: I unfortunately did not receive the same great treatment. Left a separate review for the service department. Extremely disappointed because I had high hopes that I'd be treated with respect. More