Emich Chevrolet - Service Center

Horrible Service lies about service completed on your car done, blames the customer then justifies the BIG lie. Horrible Service to your car purchased at Emich Service lies about service completed on your car done, blames the customer then justifies the BIG lie. Horrible Service to your car purchased at Emich. Don't use the service! More

This is the worst dealership and service department I have ever dealt with, I own a 2002 Cadillac Escalade and the reason why I took it to this dealership was because it's just a few blocks from my house have ever dealt with, I own a 2002 Cadillac Escalade and the reason why I took it to this dealership was because it's just a few blocks from my house but it's been nothing but headaches, first of all, they misdiagnosed it, they told me what the problem was and it was a very expensive part since my sister works for another dealership she ordered the part for me (which by the way it was very expensive) I brought it to them and they installed it after the fact they came to me and told me that that wasn't the problem that it was something else, I tried returning the part to the original dealer and they did not want to take it back because the part had already been used,so I went back to Emich since they are the ones that told me this was the issue they said they would help me only if I decided to fix the problem with them that they would take the part, after I did not accept to do this the general manager said he was going to try to return the part and give me $800 after I paid $1200.00 for the I was very frustrated so I agreed, after calling him several times he said he just changed his mind and he is giving me only $600, I'm just disgusted with this dealership and would not recommend it at all More

I went to have a diagnostic check on a 1992 Camaro because the cooling fan was not turning on when the engine was getting hot, but it worked fine when the AC was on. After waiting a couple hours in th because the cooling fan was not turning on when the engine was getting hot, but it worked fine when the AC was on. After waiting a couple hours in the waiting room and walking around the lot, my car still was not looked at. At the very beginning I said that I did not want to leave my car over night because I had to go to work in the morning. Since they were taking so long, they offered me a ride home and stated that I would get a call before they closed. Well, they closed at 6 and I never received a call. I called them at 6:30 and nobody was in the service department. My car ended up staying there over night. I know more than the average person (and obviously the people working in the service department) about working on cars. I tried telling Don what the issue was, but he is unwilling to listen and he will talk over you. I changed the temp sensor, fan switch, the connector to the switch and the fan relay. The last thing that could have been the problem was the ecm or wiring, but It is not the wiring because when I ground the wire to the switch, the fan turns on. They did not even check the computer or pull any codes. Well, the $60 diagnostic was a waste of time and money because they told me it was the wiring (which it is not) and the fan switch (which I doubt because there is a brand new one in there). I decided not to have them work on the car because they do not seem like they know anything and I would have probably ended up paying way more than I should have, which I did anyways. They ordered another fan switch and charged me $43 for it. I just got one that is exactly the same from Napa for $12. I was not allowed to return the part for a refund because Don said it was already ordered. Not only that, but they were trying to sell me on a Chevy Cruise. HAHAHA. Are u kidding me? I wasn't there to trade or purchase a new car. Especially a piece of junk Cruise. These people are out of their mind. And even if I did want to trade they would not have given me the actual value of my car. Emich Chevy is scandalous and shady. I would avoid this dealer and their service department at all costs. More

I was having multiple problems with my new 2012 Equinox and Jason Robinson and his team of excellent service technicians were able to fix the issues. I was treated with excellent customer service and prof and Jason Robinson and his team of excellent service technicians were able to fix the issues. I was treated with excellent customer service and professionalism that is hard to find in todays society. I would recommend Emich Chevrolet Service department for any service needs! Thank you Jason and your team, excellent work! More

I found the service department to be inefficient, dishonest, and they perform shoddy work. They took extremely too long to repair the vehicle and it doesn't get fully repaired. They lied on the sta dishonest, and they perform shoddy work. They took extremely too long to repair the vehicle and it doesn't get fully repaired. They lied on the statements received claiming they inspected things they did not and that work was recommended which was not. I don't trust this service department to do the work they are paid to do. My vehicle is keeps breaking down now that they've been working on it. More

The last 3 times my husband and I have been in with one of our vehicles, Steve has helped us and has always been very friendly, courteous and helpful. Steve is very knowledgeable and has always been able of our vehicles, Steve has helped us and has always been very friendly, courteous and helpful. Steve is very knowledgeable and has always been able to answer any questions we might have. He's doing a great job and we've referred many friends to see him. More

I took my car in for a factory recall on my 2004 Tahoe for the HVAC unit which would not fully function on 1 or 2, but was working great on 3,4, and 5 for a/c and heating. They replaced my factory recall for the HVAC unit which would not fully function on 1 or 2, but was working great on 3,4, and 5 for a/c and heating. They replaced my factory recall on this unit for me; however, when I took my car home I noticed that my a/c would not work on my driver side, but was working properly everywhere else in the vehicle. A friend who looked at my vehicle said that it was probably a flipped solenoid from when they had done the work on my vehicle, so I went back to them since it was pretty strange that this broke down on me immediately after having them do some FREE work on my vehicle. However, when I got there they informed that it was not a solenoid but they knew immediately what the problem was and that it would take at least 8 hours to get to problem just to diagnose it. They also informed me that it had nothing to do with them replacing the HVAC system and that this was just some crazy coincidence. They also told me that it would be very expensive to fix the problem and that I was SOL. I took it in for a small recall and now I have $650 fee just to look at it even though my a/c unit worked completely fine before this work was done now I have no a/c and only xxxxxxxx to work with. I suggest that if you have any recalls to be done DO NOT take it here they will just send you in a loop and make you pay for it! We all know how MedVed chevy can be untrustworthy, but this is on a whole other level. This happened immediately after they worked on my vehicle and is just ridiculous that they won't take credit for their mistakes/what they did to my vehicle! I suggest going anywhere but here if you need to get work done on your vehicle! P.S. I am a 25 year old single white female that they thought they could just take advantage of, of course, big surprise there. More

I first tried to get warranty service at MEDVED in Castle Rock but the service manager Steven H. refused to believe there was anything wrong and claimed he could not hear the annoying engine knock. Even afte Rock but the service manager Steven H. refused to believe there was anything wrong and claimed he could not hear the annoying engine knock. Even after I did my own research and suggested a few possible issues. He proceeded to tell me that blogs and forums are worthless and you can't believe anything they say. Why?? They have nothing to gain and are always willing to help you out by troubleshooting. Blogs and forums are perfect in situations like this when a dealership won't listen. Extremely frustrated by their unwillingness to help, I told him he no longer has my business! So much for customer service from a dealer that sells you a 30,000.00 SUV. I was not going to let the matter rest knowing there was something wrong with my H3. I drive by Emich daily and decided one day to stop and ask them if they service H3's. Paul K. said Yes! we do, he happily listened to my story and an engine recording I supplied. After he listened to the recording he said yes, without a doubt, there is an issue and we'll see what we can do. He didn't try to skirt around the issue and insult my intelligence like the did at MEDVED and he didn't waste one minute of my time. I set an appointment and took my car in on a Thursday morning and by Saturday he called and said it was ready! I couldn't believe it. It was a broken exhaust manifold bolt which is a problem on H3's (found that out on the forum) and was one of the issues I mentioned to MEDVED. It is not only loud and annoying but it's a dangerous issue (http://www.ehow.com/facts_6371150_effect-manifold-exhaust-leaks.html) Thank goodness Emich took my problem seriously and was willing to help!!!!! Thanks Emich. You rock Paul! More