Emich Chevrolet - Service Center

The last 3 times my husband and I have been in with one of our vehicles, Steve has helped us and has always been very friendly, courteous and helpful. Steve is very knowledgeable and has always been able of our vehicles, Steve has helped us and has always been very friendly, courteous and helpful. Steve is very knowledgeable and has always been able to answer any questions we might have. He's doing a great job and we've referred many friends to see him. More

I took my car in for a factory recall on my 2004 Tahoe for the HVAC unit which would not fully function on 1 or 2, but was working great on 3,4, and 5 for a/c and heating. They replaced my factory recall for the HVAC unit which would not fully function on 1 or 2, but was working great on 3,4, and 5 for a/c and heating. They replaced my factory recall on this unit for me; however, when I took my car home I noticed that my a/c would not work on my driver side, but was working properly everywhere else in the vehicle. A friend who looked at my vehicle said that it was probably a flipped solenoid from when they had done the work on my vehicle, so I went back to them since it was pretty strange that this broke down on me immediately after having them do some FREE work on my vehicle. However, when I got there they informed that it was not a solenoid but they knew immediately what the problem was and that it would take at least 8 hours to get to problem just to diagnose it. They also informed me that it had nothing to do with them replacing the HVAC system and that this was just some crazy coincidence. They also told me that it would be very expensive to fix the problem and that I was SOL. I took it in for a small recall and now I have $650 fee just to look at it even though my a/c unit worked completely fine before this work was done now I have no a/c and only xxxxxxxx to work with. I suggest that if you have any recalls to be done DO NOT take it here they will just send you in a loop and make you pay for it! We all know how MedVed chevy can be untrustworthy, but this is on a whole other level. This happened immediately after they worked on my vehicle and is just ridiculous that they won't take credit for their mistakes/what they did to my vehicle! I suggest going anywhere but here if you need to get work done on your vehicle! P.S. I am a 25 year old single white female that they thought they could just take advantage of, of course, big surprise there. More

I first tried to get warranty service at MEDVED in Castle Rock but the service manager Steven H. refused to believe there was anything wrong and claimed he could not hear the annoying engine knock. Even afte Rock but the service manager Steven H. refused to believe there was anything wrong and claimed he could not hear the annoying engine knock. Even after I did my own research and suggested a few possible issues. He proceeded to tell me that blogs and forums are worthless and you can't believe anything they say. Why?? They have nothing to gain and are always willing to help you out by troubleshooting. Blogs and forums are perfect in situations like this when a dealership won't listen. Extremely frustrated by their unwillingness to help, I told him he no longer has my business! So much for customer service from a dealer that sells you a 30,000.00 SUV. I was not going to let the matter rest knowing there was something wrong with my H3. I drive by Emich daily and decided one day to stop and ask them if they service H3's. Paul K. said Yes! we do, he happily listened to my story and an engine recording I supplied. After he listened to the recording he said yes, without a doubt, there is an issue and we'll see what we can do. He didn't try to skirt around the issue and insult my intelligence like the did at MEDVED and he didn't waste one minute of my time. I set an appointment and took my car in on a Thursday morning and by Saturday he called and said it was ready! I couldn't believe it. It was a broken exhaust manifold bolt which is a problem on H3's (found that out on the forum) and was one of the issues I mentioned to MEDVED. It is not only loud and annoying but it's a dangerous issue (http://www.ehow.com/facts_6371150_effect-manifold-exhaust-leaks.html) Thank goodness Emich took my problem seriously and was willing to help!!!!! Thanks Emich. You rock Paul! More