Emich Chevrolet

Customer Service Does Not Matter At first, I thought the buying process at Emich Chevrolet in Lakewood, Colorado was satisfactory but I soon saw very differently. The primary reason I At first, I thought the buying process at Emich Chevrolet in Lakewood, Colorado was satisfactory but I soon saw very differently. The primary reason I came to the dealership was due to seeing an advertisement from the auto trader app where the selling price of a 2015 Silverado 1500 LTZ was around $41,000 with nothing stating that this was incentive pricing. When I arrived at the dealership, I was informed that the truck was almost $50,000. I found this very unprofessional and bad business practice, especially as an MBA graduate. If a company is going to advertise a price, they should uphold it! In a competitive market like dealerships, it is not necessarily the product that spurs sustainable business, rather how the customer feels about the dealership and the level of service that is offered to the customer. If the customer feels like they can trust the dealer, then they will most likely come back for future purchases. I should have known this would be the first strike of many for Emich because right off the bat I did not trust them just from simple advertising. Therefore, I proceeded to negotiate the price of the vehicle with the sale representative and sales manager because I did not feel that it was right to advertise one price and then quote another. I really did like the truck so I went through the negotiation process even though I could have gone down the street to buy a very similar product. I was told my Emich that some of the incentives were for Chevy customers who are buying another Chevy. From a business perspective, yes you want to keep your current customers but you want to break into new segments of the market (non-Chevy owners) in order to grow your business… so strike two against Emich! The price negation process was long and drawn out but finally a price of a little over $42,000 was agreed upon. During the timeframe of price negotiation, I almost walked out several times and told them that it was taking too long. I was told “We are super busy today and sticker is quicker.” This is not something you tell customers! Then I sat in the dealership for another 5 hours waiting to sign paperwork. All in all, I arrive on the lot at 2:30pm Saturday, May 23, 2015 and did not leave the lot until 10:30pm. In addition, my sales representative was very inexperienced, always asking how to do certain things that should be common knowledge if he sells cars for a living. A specific example of this was when I bought running boards for my truck at the time of purchase because I was offered a discount. The sale representative did not even know how to make the sale or even how look up the product online. I received numerous phone calls and questions the next week about my order from the sales representative. He did not even attach my number to the order so that I could be informed my parts had arrived. On the day of my vehicle purchase, I was finally done signing purchasing paperwork at 10:00pm and started to walk out to my new truck. The sales representative, Philip, had lost one of my set of keys, which meant that I had to drive back to the dealership when they found them. This trip was 80 miles one way. At 10:30pm Philip offered to brief me on the features of my new vehicle but very reluctantly because it was so late. I did not requested to be briefed because I did not want to be rude and keep everyone there late but the fact that it was so late was not my fault in the first place. When I came back to the dealership to pick up my key and running boards, I talked to the general manager (Mike) in person and later the sales manager (Devin) on the phone about how I was unsatisfied with the level of service I received, especially for buying a brand new truck. They both assured me that they would make it right. I asked Mike if they could throw in the running boards as a good gesture but he did not. I believe that if I buy a brand new truck and experience the level of service that I did with Emich, running boards should be easy to throw in to retain a customer because the reputation of the company is worth way more than running boards. (At the start of the purchase negation process the sale representative stated that throwing running board into the deal would not be a problem. This goes to show the level of communication and honestly this company has internally and externally.) Mike told me that he would call me personally the next day but I received no phone call. I then called and talked to Devin and he said that he would call me back. He did call back and left a message. Then I returned the call by leaving a message for Devin. To this day, three weeks later, I have not heard a word from the dealership about my issue with the level of service they offered me. There was another issue. After taking the truck home for a day or two, I found tree sap all over my brand new truck. I proceeded to spend three hours getting the sap off the paint. You tell me that if you bought a brand new vehicle, you would want to spend your Saturday saving your paint job…. I assure you the answer is heck no! Overall, I love my truck but I wish that I would have purchased it from another dealership, a dealership that actually cares about customer service, customer satisfaction and honestly! I will never send my friends to or go back personally to Emich Chevrolet again. I was so unsatisfied with my experience that I even peeled off the advertisement stickers that were placed on the back of the truck by Emich. I will not be a free advertising tool for a company that doesn’t care about their customers. Thank you for giving me the opportunity to offer my feedback. Have a nice day! More

Great service -vehicle is in good hands with Steve I am now on my second vehicle that I only have serviced at Emich. I have been using Steve Bossert for about 5 years now and can always rely on him to I am now on my second vehicle that I only have serviced at Emich. I have been using Steve Bossert for about 5 years now and can always rely on him to be fair, upfront, and professional when servicing my truck. I am happy to recommend him and will continue to use him for years to come. More

Brittany is Amazing! Brittany in service has done a phenomenal job helping me get my Corvette Stingray serviced. When I call Emich's service department I ask for Brittany Brittany in service has done a phenomenal job helping me get my Corvette Stingray serviced. When I call Emich's service department I ask for Brittany as she knows who I am and what I need to get done. I had a recall on my vehicle and she ran my VIN # and discovered another minor recall that she added to the service so that they can take care both on the same visit. She helped explain what needs to get done and the amount of time required to get it done. She under promised and over delivered as it took much less than I was expecting. Emich is fantastic and I highly recommend them for a new purchase or for your service needs! GREAT JOB!!! More

Horrible Service lies about service completed on your car done, blames the customer then justifies the BIG lie. Horrible Service to your car purchased at Emich Service lies about service completed on your car done, blames the customer then justifies the BIG lie. Horrible Service to your car purchased at Emich. Don't use the service! More

MONEY SAVED Will was very helpful in our purchase of a new car. He helped us find all the deals and discounts that he could, ran us through all of our options and Will was very helpful in our purchase of a new car. He helped us find all the deals and discounts that he could, ran us through all of our options and understood our situation. I would definitely come back to purchase another vehicle from him when the time comes. More

Called Wade on Friday Morning to set up appointment to buy a new Silverado. Seemed pleasant on phone and when meeting for the first time in person. He then introduced us to Shane who was to take care of buy a new Silverado. Seemed pleasant on phone and when meeting for the first time in person. He then introduced us to Shane who was to take care of us. After several hours of negotiating a price , Wade and I shook hands on a deal that was fair to both parties. He knew our unique circumstances from the minute we called in the morning. When it came time to finalize in writing he reneged the deal. When you shake someone's hand, in my book it is solid. I have owned Chevy trucks for years and have been a loyal customer. Chevy needs to retrain shady salesman with no scruples. Chevy lost a loyal customer because of his stupidity. Dennis Kargul More

The salesman, Steve Bennett, was very "in tune" with what I wanted and helped me make a decision that I'm happy with. I love my new car and the terms we were able to settle on. tune" with what I wanted and helped me make a decision that I'm happy with. I love my new car and the terms we were able to settle on. More

This is the worst dealership and service department I have ever dealt with, I own a 2002 Cadillac Escalade and the reason why I took it to this dealership was because it's just a few blocks from my house have ever dealt with, I own a 2002 Cadillac Escalade and the reason why I took it to this dealership was because it's just a few blocks from my house but it's been nothing but headaches, first of all, they misdiagnosed it, they told me what the problem was and it was a very expensive part since my sister works for another dealership she ordered the part for me (which by the way it was very expensive) I brought it to them and they installed it after the fact they came to me and told me that that wasn't the problem that it was something else, I tried returning the part to the original dealer and they did not want to take it back because the part had already been used,so I went back to Emich since they are the ones that told me this was the issue they said they would help me only if I decided to fix the problem with them that they would take the part, after I did not accept to do this the general manager said he was going to try to return the part and give me $800 after I paid $1200.00 for the I was very frustrated so I agreed, after calling him several times he said he just changed his mind and he is giving me only $600, I'm just disgusted with this dealership and would not recommend it at all More

I went to have a diagnostic check on a 1992 Camaro because the cooling fan was not turning on when the engine was getting hot, but it worked fine when the AC was on. After waiting a couple hours in th because the cooling fan was not turning on when the engine was getting hot, but it worked fine when the AC was on. After waiting a couple hours in the waiting room and walking around the lot, my car still was not looked at. At the very beginning I said that I did not want to leave my car over night because I had to go to work in the morning. Since they were taking so long, they offered me a ride home and stated that I would get a call before they closed. Well, they closed at 6 and I never received a call. I called them at 6:30 and nobody was in the service department. My car ended up staying there over night. I know more than the average person (and obviously the people working in the service department) about working on cars. I tried telling Don what the issue was, but he is unwilling to listen and he will talk over you. I changed the temp sensor, fan switch, the connector to the switch and the fan relay. The last thing that could have been the problem was the ecm or wiring, but It is not the wiring because when I ground the wire to the switch, the fan turns on. They did not even check the computer or pull any codes. Well, the $60 diagnostic was a waste of time and money because they told me it was the wiring (which it is not) and the fan switch (which I doubt because there is a brand new one in there). I decided not to have them work on the car because they do not seem like they know anything and I would have probably ended up paying way more than I should have, which I did anyways. They ordered another fan switch and charged me $43 for it. I just got one that is exactly the same from Napa for $12. I was not allowed to return the part for a refund because Don said it was already ordered. Not only that, but they were trying to sell me on a Chevy Cruise. HAHAHA. Are u kidding me? I wasn't there to trade or purchase a new car. Especially a piece of junk Cruise. These people are out of their mind. And even if I did want to trade they would not have given me the actual value of my car. Emich Chevy is scandalous and shady. I would avoid this dealer and their service department at all costs. More

I had been working with Mike on a straight across trade I had been working with Mike on a straight across trade for a Ford Ranger. I have a classic Ford Ranchero. I am disabled. I came to Emich with my me I had been working with Mike on a straight across trade for a Ford Ranger. I have a classic Ford Ranchero. I am disabled. I came to Emich with my mechanic/ driver. Mike was supposed to let the sales manager know as he was off that day. Steve met us, did some checking and no one knew the situation. However he said he would help us. After about 2 hours of waiting, he returned offering me $1000 for a $13,500 vehicle. They also test drove my car without my knowledge. I never even saw the Ford Ranger. A horrible waste of time. Steve would leave the office frequently and not communicate what was happening. I will never go here again. bait and switch? More