Emerson Toyota

The Prius Bought a used 2014 Prius on January 18th. Before heading to the dealership we chatted online with someone who let us know that the model we wanted to Bought a used 2014 Prius on January 18th. Before heading to the dealership we chatted online with someone who let us know that the model we wanted to look at specifically was still available. He was very knowledgeable about different features on the various models and showed me several Prius models before we took a test drive and decided on a vehicle. His manager was very willing to work with us on pricing and we negotiated an additional feature. I highly recommend these guys. They are courteous, patient professionals and they made my first car buying experience smooth and enjoyable. More

I will have to say I have to say from the moment I walked in I was greeted and help very quickly. I was helped without the feeling of being rushed. It was straight and t I have to say from the moment I walked in I was greeted and help very quickly. I was helped without the feeling of being rushed. It was straight and to the point, no hassle and constantly asked if I needed anything. The salesmen went above and beyond for.me and got me my car ready to drive off in no time. It was a great experience buying my first brand new car! More

Thanks again! After owning and loving my 2014 Prius for over a year and a half, I moved to a different location in Maine. I wasn't sure I would get the good treatme After owning and loving my 2014 Prius for over a year and a half, I moved to a different location in Maine. I wasn't sure I would get the good treatment I was used to back in Connecticut. I was surprised the attention they gave me. They went above and beyond my expectations in tracking down my Maintenance Agreement so that I could continue getting the maintenance for which I had already paid. Staff was also very pleasant and courteous while doing that. The whole thing didn't cost me a dime. More

Kim & David are happy with our experience at Emerson. We were at Emerson today and worked with Brian Oleson . His friendly, knowledgeable, and no pressure manner made the car buying process easy and en We were at Emerson today and worked with Brian Oleson . His friendly, knowledgeable, and no pressure manner made the car buying process easy and enjoyable! More

Would never recommend to my worst enemy The duress my elderly mother has gone through on behalf of the entire staff at Emerson Toyota is unspeakable. She has been continuously lied to and mi The duress my elderly mother has gone through on behalf of the entire staff at Emerson Toyota is unspeakable. She has been continuously lied to and misled ever since day one. These people should be ashamed of themselves. They refused to give a car fax until after purchase of the vehicle at my expense of 39.99$. All they care about is making a profit. They could care less about the reputation they give themselves with their lies and deceit to the elderly. Shame shame. Wouldn't recommend to my biggest and worst enemy. No one deserves to go through the anguish they've put our family through. This vehicle was supposed to last my mom the rest of her driving career that she has left and all it's brought is the biggest stress no one deserves to endure all because no one here has done their job. Dispicable , unprofessional , decietful, lack responsibility and lack of ability to tell the truth. Do not buy from here. Mr Huntington has been the head of the lies and complete deceit we've endured. More

We have purchased several vehicles from Emerson over the years and been please with each purchase (4 Avalons, 2 Camry's, 1 4Runner, 2 Tercels, 1 Park Avenue). The sales staff has always been pleasant and years and been please with each purchase (4 Avalons, 2 Camry's, 1 4Runner, 2 Tercels, 1 Park Avenue). The sales staff has always been pleasant and easy to deal with. The cars have always been clean and filled with gas. The service department has always gone way out of their way for us and with a smile on their face. I would and have recommended them to friends before More

Do not bring your car to Emerson. issue after issue. Attitude when asked to make it right. President wouldn't even return my calls. Never had such a horrible experience with customer service in my life. Attitude when asked to make it right. President wouldn't even return my calls. Never had such a horrible experience with customer service in my life. More

Paul Allard gave us the first no hassle, pleasant, simple and easy car sales experience in our lives from beginning to end. Paul was honest, low key, and straightforward. Everything we agreed upon was honore and easy car sales experience in our lives from beginning to end. Paul was honest, low key, and straightforward. Everything we agreed upon was honored including a very, very good price for a new Prius. He patiently answered all of our questions. This car has brand new technology for us and we needed to get correct information - and we did. My wife also dealt with Paul on hers own and she was pleased to be treated better than she has ever been by any other sales rep in the past. There was no gender discrimination, something she has encountered far too much from other dealerships. To add to this, Paul took the initiative to get me out of a tough spot. When I took my wife to pick up the car I forgot to get her key for our old Toyota that we came in. I could not reach her cell phone so I was stuck. Without being asked to help, Paul used our VIN number to cut a new key -- without any charge -- allowing me to get on the road within a few minutes. Had I had to wait until my wife got to work to reach her that would have taken an hour just to find out there was a problem. It would have a meant a lost morning for both of us. I also spoke with Dan Caron in Finance. He was extremely helpful, sharp, well informed, and pleasant to deal with. There was no pressure, he just politely and patiently answered my questioned. Until now, I have never had such a good experience buying a car and I have bought several in my life. This was unprecedented both for myself and for my wife. I do not know if everyone else at Emerson Toyota in Auburn would have treated us so exceptionally well. I can say that from this one experience that I highly recommend this salesperson and dealership. They not only met but considerably exceeded my expectations. To be frank, I did not know this kind of experience was possible. More

Everyone there seemed friendly, but thats how they are trained to sell cars. After driving off the lot with a broken cd player and Mr. Allard putting off the fix until after the warranty (30 measly days) trained to sell cars. After driving off the lot with a broken cd player and Mr. Allard putting off the fix until after the warranty (30 measly days) expired, now 1 month past warranty expiration, I am finding myself with having to replace brakes, rotors, calipers, and I still have a broken cd player. They only detailed, cleaned, and put new tires on the car. They did not service, or replace ware items. Typically i would expect a dealership to fully service a vehicle prior to putting it back onto the lot. ( fluid changes, new rotors, pads and at least check the operation of the caliper-which two of mine are seized and now have to be replaced along with pads all around and new rotors.) Expect to drive off the lot and have to replace ware items. More

These guys are the best at what they do! I called Dan Caron based on a referral from my friend and was immediately given five star service. I was asking for a deal that even the big dealers were not too Caron based on a referral from my friend and was immediately given five star service. I was asking for a deal that even the big dealers were not too excited about and Dan didn't hesitate one bit. He went to work, called me back a few minutes later and said we had a done deal. He put me in touch with Paul Allard who was attentive, listened and did exactly what I asked and responded to me exactly as he had promised. They didn't have the color I wanted in stock so they are even absorbing the expense of going to trade the truck for the one I really want. I live in Saco and can assure you that if their service department is half as good as their sales department I will not be doing my service at Prime down the road, I will definitely be making the trek to Auburn for my routine maintenence. Thanks guys! I look forward to sending many referrals your way. More