Elyria Hyundai

I serviced my Hyundai Santa Fe twice at this dealership. I am happy with the service quality I have received. The customer service is friendly and professional. They inform you the status of your car in a t I am happy with the service quality I have received. The customer service is friendly and professional. They inform you the status of your car in a timely manner. They also have a comfortable wait area with coffee, snacks, water and magazines. More

Their service department is absolutely horrible. They are rude and they lie right to your face. I have to get an oil consumption test because my car A 2017 Sonata is burning oil and BOTH times they They are rude and they lie right to your face. I have to get an oil consumption test because my car A 2017 Sonata is burning oil and BOTH times they said they had to jump my car because the battery is dead. There is nothing wrong with my battery. They have had to add over a quart of oil every 1,000 miles and they say there is nothing wrong the car. They say it is well within the industry standards that it burns that much oil in a month I have been “helped” by Erica. (Very rude and condescending). Be aware and look at reviews of the people handling your vehicle. I only brought it here for convenience, and I made a HUGE mistake. Elyria Hyundai service department is horrible. More

I bought a 2023 Kona SEL. I could not have been more pleased. I worked with Ashley -- the calmest and most honest car salesperson I've met in my 51 years. She was also by far I could not have been more pleased. I worked with Ashley -- the calmest and most honest car salesperson I've met in my 51 years. She was also by far the most educated on the models I considered buying. (In the past, with other Hyundai salesfolk, I knew more about the car than they did.) We worked out most of the details in email and over the phone and saved time by doing so. Perhaps the other reviews of this dealer are outdated, but my experience was fantastic. I feel like I bought a fun new toy from my favorite store rather than buying a car from a dealer, in the traditional sense. The financing spiel was fast and direct, and the staff person made no attempt to pressure me. The numbers on paper were the numbers we discussed on the phone -- no surprises. More

The WORST dealership i’ve ever been to. If your thinking about buying a car here, i would suggest you take your business elsewhere. I had to bring my car to the service department FOUR time If your thinking about buying a car here, i would suggest you take your business elsewhere. I had to bring my car to the service department FOUR times for them to finally figure out what was wrong with my brake lights. The employees are rude & they do not care about their customers at all after you make a purchase. Your better off going to the Honda dealership next door. More

Terrible, not friendly, won't stand behind any of their services. Never buy a car from Elyria Hyundai again. services. Never buy a car from Elyria Hyundai again. More

Had a excellent experience at the dealership nice friendly staff and answered all my questions was very pleased friendly staff and answered all my questions was very pleased More

Noah Stofan was my salesman. I had an overall excellent lease purchase process Noah was professional, polite & very knowledgeable. I was treated with respect & appreciated the whole experience from Noah lease purchase process Noah was professional, polite & very knowledgeable. I was treated with respect & appreciated the whole experience from Noah & the dealership. This was my 2nd lease from Elyria Hyandai & I will come back again. More

Noah Stofan, was a very good sales representative. I am very pleased with dedication to his trade. I could not have been more pleased. Thanks very pleased with dedication to his trade. I could not have been more pleased. Thanks More

Incompetent, Rude, and Dishonest Service!! Stay away from this dealership! They misdiagnosed my car twice which cost more than $1200. Gave them the car to repair a third time, and they had it for 4.5 from this dealership! They misdiagnosed my car twice which cost more than $1200. Gave them the car to repair a third time, and they had it for 4.5 work days. They allow it to sit for two days before even looking at it. As of today, 11/5/2020 they have had possession of the car for repairs since 10/22/2020, still not repaired. They do not call to offer updates and when I call to find out what is happening, they are defensive and rude. They have NO CLUE about customer service . I called the General Manager to send him a copy of my issues and he is obviously not interested since he has not called me back. Stay away from these people!!! More

1/15/20 i purchased a vehicle And nothing but hidden fees and lies. I test drive the vehicle. After i sat down to talk numbers. But first in inquired about my vehicle trade in. I did not want negative equity and lies. I test drive the vehicle. After i sat down to talk numbers. But first in inquired about my vehicle trade in. I did not want negative equity. So the sales man (scott) talks to i would assume the manager. He gets my keys look at my truck. Scott asks me some questions about it and they said they could pay it off 100%..i learned later on that was not the case 18 days later i still have a balance on the trade in vehicle. That was issue and lie number one. Secondly after the test drive i noticed there was a big dent on the fender on the bodyline. I told him he said he could take off $200. Seems kinda shallow but hey it's better than 0 so i agreed. I later on found when i bought the vehicle out not only did i not get that $200credit. But they added $300 to the price before i noticed the bumper. Issue and lie number 2. In that price of the internet price i was told gap was included. I never was told or asked if i wanted to add extra $895 issue lie number 3. I also was never asked or told they added an extra $895 for wheel and tire warranty. Which i will never use. I told the guy i work for a pretty big reputable auto repair facility and i get these things pretty cheap.. Issue and lie number 4 When i sat down after the test drive i noticed the steering wheel was off to the left. No one's perfect i realize that but the next day 1/16 i put brand new snow tires on it and i aligned the vehicle. Either blind people work in the back or your guys are just a bunch of hacks. The front and rear adjustments wernt even close. Heck just to adjust the front toe i had to use tourches just to break the jam nuts loose. That's not "just aligned" so i called Scott (Sales man) 1/16 and told him how disappointed i was so i faxed him a receipt for $75.99 for the alignment and a before and after printout of the specs that i adjusted. 1/16 was a sat so i wasn't expecting an answer right away being the weekend but no responce for days. I called him 5 days later (thursday) just to leave a message to see what his solution to this problem is. He texts me 2 days after Not calls texts me(Kinda unprofessional I believe) and says ill give you a free oil change ($20)and apply for 40 and drive or something like that. I guess on Hyundai.com you can get $40....are you serious that's your solution..the run around? That's issue and lie number 5. This is by far the worst experience and dealership. I will never recommend them to anyone.. More