Elyria Hyundai

Great! This is my 3 rd Hyundai purchase and while this one had some snags they totally did it right and got me the car I really wanted! The sales team hun This is my 3 rd Hyundai purchase and while this one had some snags they totally did it right and got me the car I really wanted! The sales team hung in there With all my questions this Tucson Ultimate is a machine! Very solid vehicle, and a smooth quiet ride! My third and I’ll say my best Tucson yet👍 Service team has always been the best too!!!! More

Avoid Servicing Here Avoid this place at all costs in terms of service. They try to sell services and scare you to get things done that are not needed. In 2017 my alte Avoid this place at all costs in terms of service. They try to sell services and scare you to get things done that are not needed. In 2017 my alternator was dying and this dealer was the closest and quickest available fix. They did it for more than what a local mechanic would but it was fixed. They then tried to tell me my battery was completely dead and needed to be replaced otherwise I would need to jump it every time I wanted to start my car. I knew this was a lie because I purchased the battery not too long before this. Nevertheless I went a year and a half without having to jump it. Last month I took it in for an oil change. I had an oil leak that they said was the worst the mechanic has ever seen and they quoted me $1400 to fix with the recommendation of another $200 to replace the timing chain while that was getting repaired. I declined and took it to my mechanic and got the leak fixed for $900 and he said it wasn’t that bad just a time consuming to fix. My mechanic laughed when they suggested to do the timing chain as it didn’t need to be replaced and should only be replaced if it completely fails which then the engine won’t run but it was running perfectly with no noise. I took the car in today to get appraised to sell and claimed because I declined “2 grand” in repairs at their shop the last time I was there they wouldn’t buy it even though everything is fixed and running perfectly. I have yet to hear from the service manager about the recent situation but doubt I will from reading other reviews. I would expect their sales department to be just as shady. I just bought a 2018 Genesis and won’t even consider having them touch it even if it is the closest dealership to me. Be very careful if you go there and I would suggest finding a good local mechanic that does everything cheaper or even try another dealer for service. More

Sold us a car they didn’t own !!!!! After shopping for a Car for 6 weeks we finally found the exact car that fit all of our needs. We were happy it was at Elyria Hyundai as we had starte After shopping for a Car for 6 weeks we finally found the exact car that fit all of our needs. We were happy it was at Elyria Hyundai as we had started our search there and it was close to home. We chose a 2015 Hyundai Sante Fe sport, located on the used lot, we agreed to pay the asking price on the sign in the window. We Put a $500.00 deposit down on the car over the phone and set up a pick up appointment for the following day. The day we were scheduled to pick up the car I contacted our salesman to make sure everything was in order with the Carfax and I would like to make sure the car is detailed. I was assured everything would be taken care of. So, this is where things get very unethical if not illegal. And certainly without any concern for customer service. Upon arrival to pick up the car, we are informed by the Sales manager, not our sales person who was in the building but would not confront us, that they could not sell us the car! When we asked why, he informed us they did not even own the vehicle !!!! They allegedly had failed to purchase it from Hyundai after it was turned in from the lease. This car had been on the lot for a week, I found it on their website, I went and drove it and had numerous conversations with the salesman. When I asked “ how in the world does this happen and how often “ they responded Never! So it gets even more interesting. The car was still on the lot, they couldn’t tell me where it was going, they had no interest in helping us get the car from whoever owned it. We found out that the deposit we paid was never processed! The salesman wrote down our credit card number at home and forgot to process it when he got to work, that’s illegal I believe. The best part came when the sales manager told us that they hadn’t bought the car back from Hyundai because they were hoping to transfer it from the previous owner to us to avoid paying sales tax ? Since when does a dealer pay sales tax on cars they purchase??? And if that’s the case I think they call that title jumping, also illegal. Bottom line, they didn’t care one bit that we showed up to pick up the car we had been looking for for 6 weeks, not one concern to make things right. It was such an unbelievable experience you thought they had to be joking. I still can’t get over the ignorance of the dealership and staff. My gut feeling is a family friend wanted the car and we only got the shaft! There are way too many dealerships with integrity to waste your time here. More

Stay away from Elyria Hyundai if you want customer service Stay away from Elyria Hyundai if you want honest and trustworthy service from their sales, finance, and management teams. I took my first plunge into Stay away from Elyria Hyundai if you want honest and trustworthy service from their sales, finance, and management teams. I took my first plunge into leasing a vehicle and the experience was so painful, I had to contact Hyundai USA to get some resolution. There are too many issues to list, so if you want the details, here's a summary. 1. Overcharged me for diagnosing if my old car was repairable. I pretty much knew the engine was shot since i had to have the car towed to the dealer after it was smoking and stopped. Also took way too much time due to their technician issues. 2. Their initial lease offer for a new vehicle was on average ~$30/month higher than any other local dealer. Later, they would say they were doing me a favor by reducing their offer. 3. Even though I gave a printed list of the build, the vehicle did not come with everything I wanted. After many calls, emails, meetings with sales guy and one with the manager, and escalation to Hyundai USA, I got most of these items over the course of 2.5 months. 4. The car prep was rushed and shoddy, even though I gave them an extra day or so. Even the day of picking it up, the appointment was moved from the morning to the afternoon. I had to go back the next day to get adhesive removed, and there were other prep issues as well. 5. On the day of picking up my leased car, even though they delayed my pick up time, I had to do a lot of waiting, and then I had to sit with the finance person to sign paperwork. As this point it had been hours, it was going to get dark soon and i wanted to take my new car for a drive, and I was frustrated and annoyed at all of the delays. I just wanted to get my car and go! It seemed the finance person hadn't even talked to the sales guy since she was asking me questions to which she should already have had the answers. In addition, I feel I was coerced into getting the Excess Wear coverage and didn't even know there was such a thing until then. When I tried to back out of it later, it took a while to get any response, and then I was told I'd still have to pay it throughout the lease and get my money back at lease end. Uhh, what?! In addition, they listed the initial mileage incorrectly on the lease which I didn't notice until that night. When I called the sales person the following morning, he said he had told them the mileage to record was 161, but they put 5 miles instead. When I went in the next day to get other issues addressed, he said they'd send me a check for the difference. They did send it, but ... 6. They are horrible at returning phone calls and emails, and I generally just had to show up at the dealer to get their attention. When I did finally get a meeting with the manager (with the sales guy and my wife in attendance), he was defensive and non-committal. He blamed it on bad luck, Hyundai USA, and everything else. He promised to complete the build except for one issue, and I should contact Hyundai USA, which I did. He said he'd send me a check for the mileage difference, said he could give me a few service vouchers, and complete the build except for the item to discuss with Hyundai USA. Mind you, this meeting was about 1.5 months after I picked up my leased vehicle. 7. After this meeting, while some issues were addressed, others were not. After emailing a list of outstanding issues, and bringing a physical copy to the dealer for the sales person to sign with my wife as witness, there was still no resolution. It wasn't until I said I might have to take further action and write reviews like this that I got a response from the manager. He sent a very curt email and basically said they did everything they could, reduced their price (which other dealers already met or beat), 'gave' me the things that were part of the build (except for the one item still on contention), and blamed me for having signed off on items. 8. I finally did get the check for the difference in mileage and reimbursement for an inexpensive item I bought that didn't really fix my final build issue, but was something to help. Mind you, this check was for under $50 and was 2.5 months after I got my leased vehicle. I'm sure the only reason I got that check was because Hyundai USA got involved. Still no service vouchers for all of my time and aggravation! 9. Their service department contacted me twice about setting up my first appointment, so I thought I'd give the dealer one more shot. I asked if the offer for some service vouchers was still valid. Their response? Crickets! 10. On the bright side, Hyundai USA worked with me and provided me with some resolution, thanks, Angelia! I'm going to work with another dealer going forward. So, I am still a Hyundai fan, just not an Elyria Hyundai fan. More

Love the Tucson After leasing three different Hondas, I got a Hyundai Tucson when it first hit the market in 2005. From the beginning, I liked it better than the CRV After leasing three different Hondas, I got a Hyundai Tucson when it first hit the market in 2005. From the beginning, I liked it better than the CRV I traded in. I drove the 2005 for 13 years, but only 117,500 miles so when I decided to get a new vehicle, I went back to Hyundai for a 2017 Tucson. I love it! And, I can turn the 2005 over to my granddaughter knowing that she will be getting a safe and reliable car for her college years. More

ASK FOR LARRY H. We appreciate all Elyria Hyundai did to make us return customers again. Larry Hamblin worked hard to answer all our questions and to let us test driv We appreciate all Elyria Hyundai did to make us return customers again. Larry Hamblin worked hard to answer all our questions and to let us test drive a number of vehicles. He returned my phone calls quickly and he was dedicated to helping us leave happy. We purchased our third Santa Fe and we love it!! More

Best Car Dealership in the Area Have dealt with Elyria Hyundai on last 4 vehicles. Am more than impressed with our new 2018 Santa Fe. We also have a 2013 Santa Fe and prior to that Have dealt with Elyria Hyundai on last 4 vehicles. Am more than impressed with our new 2018 Santa Fe. We also have a 2013 Santa Fe and prior to that was a 2007 Santa Fe and prior to that was an XG350. We had to take our 2018 back for a minor finish fix but the car looks great now. People are more than willing to help you with any of your needs. More

5 stars The staff was professional and very knowledgeable about the features of the car. They worked with my budget to help me get financing that worked for m The staff was professional and very knowledgeable about the features of the car. They worked with my budget to help me get financing that worked for me. Everyone that I met was wonderful, I highly recommend Elyria Hyundai to anyone in need of a car More

Sonata Love my new Sonata. Elyria Hyundai is an awesome place to buy a new or used car. The staff is great!! Ben in the parts department was very helpful in Love my new Sonata. Elyria Hyundai is an awesome place to buy a new or used car. The staff is great!! Ben in the parts department was very helpful in getting me some accessories for my Sonata!! More

Excellent I enjoyed talking to everyone there. They gave me a chance when nobody else would I really want to say thank you. And I will be back to get another ca I enjoyed talking to everyone there. They gave me a chance when nobody else would I really want to say thank you. And I will be back to get another car in the future More