Elyria Hyundai

Friday the 13th! This is how it should be; customer service, customer service, customer service!!! All I wanted was to figure out why my car wouldn't start without holding in the start button for 10 s service, customer service, customer service!!! All I wanted was to figure out why my car wouldn't start without holding in the start button for 10 seconds (I thought my key fob battery was dying). They immediately offered to test my two fobs batteries and they were both reading 299 out of 300 (almost new after 15 months of use). As if on queue, another gentleman walked up and said, "I know what's wrong, drive in and we'll run a test to confirm; it'll only take a minute." Once the test was done, he also told me that there were four recalls on my 2011 Hyundai Sonata and if I had about 40 minutes, they'd take care of everything (all under warranty). It's frustrating to have something so new, not work perfectly. I left there feeling like I got something for free; and I should have. Customer Service IS free! fyi: I L-O-V-E my 2011 Sonata Sport w/Nav package, which I leased after my 2007 Ford Edge (loved that too, but wanted to save about $100/month which I am when you include gas savings). More

Buyers Beware, Beware, Beware!!!!! STAY AWAY Found a Buyers Beware, Beware, Beware!!!!! STAY AWAY Found a great deal through this dealership online through http://TrueCar.com. Called the sales person (V Buyers Beware, Beware, Beware!!!!! STAY AWAY Found a great deal through this dealership online through http://TrueCar.com. Called the sales person (Vince) who told me that he could have a car for me the next day. They needed a credit card # for a deposit to hold and get the car. They charged my credit card and the car was not there the next day or the following day. So, I called in and told them that I wanted my money back and was no longer interested in the car. Salesman told me that it was no problem and that they had shredded my credit card information. They never credited my card back. Several weeks later, I get an email from the salesman saying that my car was on the lot and when I called in and disputed, he said, "oh no, you bought the car off of us". "When you gave us the $500 dollar deposit, you paid for the car and that was your down payment". I couldn't believe it, I asked for the sales manager, and he was a complete jerk to me. He basically said, by me giving them my credit card number and the $500 deposit to go find the car, that I was agreeing to buy the car, which is not what I was told by the Internet Sales manger that I talked to on the phone the night I gave them my deposit. When I asked the Sales Manager to put the young lady on the phone who told me that if the car was not there on the lot, that my money would be refunded, he responded by saying, "she no longer works here". The sales manager is Joe and he is a jerk and argued with me for over 15 minutes and ended the call by saying, we held up our end of the deal and got the car here, and you backed out. He also said, "if you want your money back, come buy your car off our lot!!"I responded by saying, I was ready to drive up to your dealership to get my car and it still wasn't there. Two weeks later the car shows up and they call me and say that I paid for it. Needless to say, I called my credit card company and they happily credited my money back and couldn't believe that they did that. Moments after I got off the phone with my credit card company, I received a call from Vince, the original sales person, who says, you should not have asked to talk to the sales manager. We held up our end of the deal and I got you, the car you wanted. He then proceeded to say, that he was working on getting my money back to me. I couldn't believe it!!! Please do not give them your credit card #, go to the lot and see the car yourself before buying, and do your research on the extended warranty they offer. I found only two repair shops 40 miles away from my house that honor the warranty. I don't know how these people sleep at night :( STAY AWAY More

Great experience, I was shopping for a car and found everthing I needed from color to financing. We love the new 2011 Sonata and found it very easy to deal with Elyria Hyundai, we left in the color we w everthing I needed from color to financing. We love the new 2011 Sonata and found it very easy to deal with Elyria Hyundai, we left in the color we wanted not stressed out and really feeling like we made the right decission. More