Elyria Hyundai

Had some issues with the new car , however, Greg sorted that out and I have an appointment next week to get the issues all sorted out!! , however, Greg sorted that out and I have an appointment next week to get the issues all sorted out!! More

Honesty is not their policy Shop elsewhere for your vehicle. We drove 3 hours to look at a used GMC Acadia. We had contacted Larry before driving up there to ask about the vehic Shop elsewhere for your vehicle. We drove 3 hours to look at a used GMC Acadia. We had contacted Larry before driving up there to ask about the vehicle. Larry promised that the car was in great shape and said to come on up and check it out. We took work off early and paid extra for our sitter to keep our daughter overnight. We get there and find out that the lift gate is not functioning and was told that only a GM dealer would have the fuse to fix the issue per techs at the service dept. Then during the test drive my husband felt the trans shutter, and asked Larry about the situation on the transmission. Larry swore the transmission was great and after asking multiple times about the transmission, he again said it was the condition of the roads and it wasn't the transmission. So we purchase the car. Driving home that night it was indeed the transmission. We took it into 2 mechanics and both told us the transmission is going bad, and also it wasn't the fuse on the lift gate. It turned out it was the switch on the lift gate which cost us $180, and on top of that a trans flush to try and fix the issue at $200. The flush didn't fix it. A new trans will cost us $3800. We were buying a new car because his current car's transmission was going out, and here we were back at square one with the same problem. My husband called the dealership and explained our situation. We were told the GM would be contacting us the following day. That didn't happen. My husband emailed the GM, and he finally replied saying he would TRY to call us after talking to Larry. He finally called my husband and basically gave two craps about resolving the situation. He told us that they don't do full inspection on trade in vehicles-that all they do is make sure the car is running and the brakes are working. That seems a bit ridiculous and a bad way to run a business. That they didn't know any of the issues were going on with the vehicle and chalked it up to, it's not his problem. He had every sort of excuse for all of our concerns and problems with the vehicle. Told us he wouldn't do anything for us cause it's not how they operate and that he would take the vehicle back but as a trade in and not for what we paid for. This guy is a joke and it's sad that this man is ok with running his business this way by selling lemons to customers. They definitely didn't mind taking food off of our table. They're mission statement says they won't waste your time and promise to give honest answers, but they do exactly the opposite. I would def. purchase elsewhere if you have the chance. More

look elsewhere for service i would look elsewhere for service. trying to make long story short - you should beware of any place charging for 2 hours of labor (which is pricey $ i would look elsewhere for service. trying to make long story short - you should beware of any place charging for 2 hours of labor (which is pricey $119/hr!) when you are only there an hour. yes, this was really happening (we got the price down). also, we told them not to perform any repairs until they checked with us first (we were there in person, so getting a hold of us was not a problem). they proceeded to ignore that and start work. they then tried to tell us that they had to keep the car as it was the end of the day, and that we would have to come back. thankfully we were able to avoid this from happening, as this would have been very inconvenient. there are lots of places to get service, so we will not be returning. you have been warned. More

Temporary Tag Expired I leased a 2015 Elantra from this dealership in May 2015. They put on a temporary tag and was told when plates came in I would be notified, well no on I leased a 2015 Elantra from this dealership in May 2015. They put on a temporary tag and was told when plates came in I would be notified, well no one notified me, so since today was last day for tag to be valid I had no choice but to go over there. Incredible but the plates were NOT in!! I had no choice but to drive home with a dealer plate on my car! They are totally incompetent at that dealership! BTW I did want to complain about their arrogant finance manager but notice their staff gives names only and no pictures.....hmmmmm. More

deceptive advertising: $25 Visa card A $25 Visa gift card was offered in exchange for a Hyundai test drive. I spent over an hour test driving and learning about the Sonata. I didn't bu A $25 Visa gift card was offered in exchange for a Hyundai test drive. I spent over an hour test driving and learning about the Sonata. I didn't buy the car. Days later, after waiting the allotted timeframe, I didn't receive my $25 gift card. When I inquired about the card, calls went unanswered and emails not returned. I can't help but wonder if Elyria Hyundai cheats customers out of a $25 gift card, what might happen to a customer who buys a $25,000 car from them? More

I purchased a new Sonata in May 2013 and was very please with the whole experience. My sales associate, Karen Taylor was very prompt when I requested any additional information. She made sure I was very c with the whole experience. My sales associate, Karen Taylor was very prompt when I requested any additional information. She made sure I was very comfortable with the purchase of my new car. More

My experience with Elyria Hyundai, in Elyria Ohio, has far exceeded my expectations. I was greeted by Phil (the sales guy). A very knowledgeable, happy and patient man. With the help of Phil and Tom Chapl far exceeded my expectations. I was greeted by Phil (the sales guy). A very knowledgeable, happy and patient man. With the help of Phil and Tom Chaplin they made this an easy process for me. It's my first time buying a NEW car. I have been told about other people experiences with buying a car at other dealerships, and I was not at all looking forward to this process. In fact, it took me 2 years to set foot in the dealership. The whole process was so simple, all the way down to Michael (the finance guy). From the time I set foot in the dealership, until I was driving away with my new purchase, It only took a couple of hours. More

The best buyibng experience we have had for over 35 years of purchasing cars. Mr. Hamblen was very complete in presenting vehicles to include all options being explained completely. He took us on a test driv of purchasing cars. Mr. Hamblen was very complete in presenting vehicles to include all options being explained completely. He took us on a test drive and just let us do the talking. I thhink this shows he is a very good listener which is rare in car sales today. Getting to pricing was made very siimple as he was well prepared to make a very professional presentation which was very easy to understand. The finance manager, Mike, was very good and mad our visit to his office totally stress free.Thank you Mike! Elyria Hyundai, you are the best and THANK YOU LARRY!!! More

The staff at Elyria Hyundai gave me the best car buying experience ever! They took the time to help me find a car that is a perfect fit for me, the Elantra GT. I love the fuel efficiency, the sporty look experience ever! They took the time to help me find a car that is a perfect fit for me, the Elantra GT. I love the fuel efficiency, the sporty look, and all the toys! Karen did an excellent job helping me become aquatinted with all the car's features. She made the entire process of car buying enjoyable with her pleasant and friendly demeanor. Mike couldn't have made the financing any easier and Tom was there from start to finish ensuring all my questions were answered. I highly recommend Elyria Hyundai to anyone planning on purchasing their next car. Thank you, Karen, Mike, and Tom for all your help! - Sherry More

I had an extremely pleasant experience at Elyria Hyndai. I went there expecting the usual high pressure experience that I had encountered at previous dealerships. I was greeted immediately by Mr. Cuffaro, a I went there expecting the usual high pressure experience that I had encountered at previous dealerships. I was greeted immediately by Mr. Cuffaro, and made to feel at ease. He answered all of my questions diligently and in an efficient manner. Initially I went there feeling overwhelmed with all the sources of information on leasing and buying cars. I felt like I walked away with a great arrangement that totally met my needs. It was beyond my expectations! I feel totally comfortable recommending him for his service and the dealership for an efficacious deal. More