Elyria Hyundai

This was my first time leasing a vehicle, and I was very apprehensive of any dealership. Elyria Hyundai was my third visit of the day, and I was just looking to test drive a vehicle to get a better idea of apprehensive of any dealership. Elyria Hyundai was my third visit of the day, and I was just looking to test drive a vehicle to get a better idea of what I wanted. Chris Giermann was the employee I worked with and from the very beginning, he was patient and really listened to what I was looking for in a car while on a budget. His knowledge about the Hyundai brand was impressive, and his honesty and understanding when I asked questions was refreshing. He worked hard to get me the best deal within my (very) limited budget, and was great with follow up. I live 2 1/2 hours out of the area, and he is so dedicated that he drove the car out to me at my convenience! When we signed the papers, he was, again, very informative and patient. Even after the papers have been signed, he is going above and beyond by helping me set up certain features in my 2012 Sonata! I recommend this dealership, and specifically Chris Giermann to anyone interested in a trustworthy dealership. More

I have leased a Hyundai, owned a Hyundai, and am now in the process of leasing again a 2012 Hyundai Sonata. This is the first time I have ever felt truly excited about getting a new car! I have always fou the process of leasing again a 2012 Hyundai Sonata. This is the first time I have ever felt truly excited about getting a new car! I have always found the process to be extremely daunting as a single woman. Jason Yankowski is the first Salesperson that I have dealt with that does not make me feel confused or mistrusting. His straightforward, no-nonsense approach is refreshing. He is honest and friendly but above all, very knowlegeable in knowing his product inside and out. I feel confident and excited about my purchase; not "taken" as I might have in the past. It is a wonderful feeling to be able to make a decision on this purchase "all by myself". Thanks to Jason, I am not dreading this decision nor do I have "new byers remorse". He walked me through this and assured me that it would work in my favor; and it did. I love the Hyundai products and the bonus is, I have a Salesperson I can highly recommend!!! More

I had an extensive history of servicing my 2006 Sonata at Elyria Hyundai and my relationship with Pat, Greg and Renee incented me to continue so I made sure to start and end my search with Elyria Hyundai bec Elyria Hyundai and my relationship with Pat, Greg and Renee incented me to continue so I made sure to start and end my search with Elyria Hyundai because of the professional staff and service they provide. I was not too fmailiar with Jason Yankowski but he was very pleasant, listened to my concerns and addressed them each step of the way. Jason was an advocate for my requests and did his best to deliver. I would recommend working with Jason to anyone in the market for a new or used vehicle. More

This was my second car purchase from Elyria Hyundai and like with my first the experience was pleasant. I've purchased many new cars over the course of my life and I will say buying via the internet is th like with my first the experience was pleasant. I've purchased many new cars over the course of my life and I will say buying via the internet is the way to go. Jason Yankowski was professional and courteous in our correspondence and very knowledgable of the car I was interested in (2012 2.0T Sonata Limited). I saw this car listed at another dealership for a much lower price and Jason match the price and that pretty much was it for me. Another thing that sold me on purchasing my car from Elyria Hyundai is their Service Department. Ray, Greg, and Renee(?) have always been super to me in my dealings with them over the years and have always have made my experience there a pleasant one. Thank you Elyria Hyundai for the great car buying experience. More

Working with this dealer was great, the salesman was very professional and knowledgabe, and the dealership gave me a great price, working with my budget but still was able to give me the car I wanted. I drov professional and knowledgabe, and the dealership gave me a great price, working with my budget but still was able to give me the car I wanted. I drove two different cars, and based on my needs know I made the right choice. The salesman went over the whole car with me, showing me the different options and went out of his way to make my experience pleasant. I would definitely recomend all friends and family to this dealership, they were a pleasure to work with. More

My experience with Elyria Hyundai and their salesman Jason Yankowski was great. The entire process was seamless and much easier than I thought it would be. Jason was great in answering my questions an Jason Yankowski was great. The entire process was seamless and much easier than I thought it would be. Jason was great in answering my questions and explaining the Elantra's features. Every employee I encountered at Elyria Hyundai was pleasant and helpful. I would definitely recommend Elyria Hyundai and Jason Yankowski to my friends and acquaintances. More

Went on a Saturday to review the vehicles available to us. Was pushed to purchase something that day, but did not have the trade-in vehicle with me. Was told that Elyria Hyundai is the "only" dealership us. Was pushed to purchase something that day, but did not have the trade-in vehicle with me. Was told that Elyria Hyundai is the "only" dealership in the area that offers an extended comprehensive warranty (10y/100k v 5y/60k) at no extra cost to the consumer. When the trade-in vehicle was appraised, it was appraised for $2000 less than KBB and $1500 less than a trade-in certificate offer from autotrader.com. We decided on a vehicle, but the neither of the two colors that we desired were in stock, so it had to be sourced. We had a carrier discount; which the dealership claims they don't have much experience in, even though it is the exact same program offered to their employees. My spouse and I were unable to be at the dealership at the same time to sign the paperwork. The dealership went for the "divide and conquer" approach. Here is where they went wrong: -Tried charging for fees that were non disclosed (a sourcing fee, citing that to receive the discount we were suppose to select from dealer inventory. NOTE: Our program does not cite that anywhere in their paperwork. We double checked.) -Used car Manager calculated sales tax for the wrong county. (Changing the quoted price and payments significantly) -Told us that agreed upon accessories would be available at delivery. They weren't. We are suppose to get a call when they come in. -Disclose that the "included extended warranty" has a $200 deductible for each and every visit after the 5y/60k. UNLESS, you spend an extra $500 for their "Maintenance Club". AND unless you come back to Elyria Hyundai, you still have a $50 deductible for each and every visit after the manufacturer's Comprehensive warranty expires. -Swore that they would beat any bank's offer for financing. Yet, their 3.77% provided an equal payment to our bank's 4.11% Leading to a lot of unnecessary haggling. The price was only OK because we argued back and forth to get the payment and financing that we knew was appropriate. If we had gotten their initial price, it would've been "bad". We don't mind a little haggling, but it shouldn't be a game of cat & mouse. This dealership was frustrated that we were educating ourselves and speaking with OUR bank before making a deal. They like to rush through and hope you don't catch them trying to pull a fast one until after you have signed and driven! More

Chris was rude, condescending and unprofessional. Upon entering the dealership I specifically told Chris what I was looking for. Then he asked me certain questions that I had already answered when I ente entering the dealership I specifically told Chris what I was looking for. Then he asked me certain questions that I had already answered when I entered the dealership. I asked him if he had paid attention to our original conversation. Then I asked him to get me an "out the door" price on the car. He came back and told me that his manager said that he could not give me a price on the car unless I was serious about buying. I told Chris that this was not the first car I purchased and that his salesman tactics were not appreciate. I told him that if he was not serious about selling me a car to tell me so. Then his manager came out and I asked the manager if he was the one that said I could not get a price unless I was a serious buyer. The manager said he did not say that and Chris looked at the manager and lied, saying "I did not tell the customer that." I asked if they were ready to do business or should I move on. Then the manager tried to ask me if I wanted the best price or the best value. I looked at the manager and told him that I did not appreciate his salesman tactics either. I asked them to stop playing games. The manager told Chris to get me a price. I sat with Chris and he proceeded to ask me the same questions I had answered two other times. At that point I had had enough. I told him that obviously he did not take me seriously and it was time for me to go. What they did not know is that I was ready with a check from my credit union to purchase the car cash on the spot. Way to go guys. I have nothing to hide. My name is John De La Cruz. I want them to know who posted this! More

I bought a used Elantra "as is", and almost as soon as I drove it off the lot, I noticed the "Check Engine" light was on. I set up an appointment for the weekend for them to check it out, and whe soon as I drove it off the lot, I noticed the "Check Engine" light was on. I set up an appointment for the weekend for them to check it out, and when I came in, they told me an exhaust pipe had rusted loose, and it would be $175 to fix. Now, I understand I bought the car "as is", so I can't accuse them of criminal wrongdoing. However, they do allegedly check each car for defects and repair them before selling, and I figure a basically reputable dealer would see this as something they had simply overlooked in their pre-sales check. Apparently that's not Elyria Hyundai's policy. More

We owned a Santa Fe, but it was nearing 60,000 so we decided that it was time to purchase a new vehicle with some additional equipment we had always wanted (Heated Seats, Moon Roof, Navigation). We cho decided that it was time to purchase a new vehicle with some additional equipment we had always wanted (Heated Seats, Moon Roof, Navigation). We chose this dealership since it was convenient for us. We were never pressured, and we were treated very well. Larry Hamblen was our sales person. He took his time with us, and explained any equipment that we were unsure of. Tom Chaplin was the Sales Manager, who assisted us greatly in getting the exact vehicle we wanted with the options that were important to us. Since we purchased a few months back, we have had our Santa Fe in for service. We have always been told what we needed to maintain our vehicle. Greg Debro always quickly assists us with our service needs and advises us of what services are coming up, so that we can budget toward that date and need. Todd Fanta is many times our technician, and he always advises us if he sees anything that does not seem right. We really appreciate this, since we do most of our traveling out of state and longer road trips. We want someone we can depend on to service our SUV so when we leave home, we have no worries. We would highly recommend Elyria Hyundia for a purchase. They listen to your needs and what you want. We were never pushed toward a vehicle or equipment that we did not want. That is important. Many times dealerships try to sell you what they have had on the lot a long time. Not this dealership...they sell you what you want! They were courteous, honest, and attentive to our needs. The Service Dept is excellent! We have our full faith in their services, and they even wash our vehicle free of charge every time we get service done. You just can't get better than that! More