Elyria Hyundai

Great customer service!! Thank you for the professional, thorough, and stress free experience. I will highly recommend this location to any one looking to purchase a new or us Thank you for the professional, thorough, and stress free experience. I will highly recommend this location to any one looking to purchase a new or used vehicle. This is my first Hyundai and I'm excited! Thank you again for the outstanding customer service!! More

Elyria Hyundai is an excellent dealership Tom and Mike Nally did a wonderful job getting me a very good price well below my local dealer in Mentor. was well worth the hour drive Tom and Mike Nally did a wonderful job getting me a very good price well below my local dealer in Mentor. was well worth the hour drive More

The Customer is always right? uummhh! After only and hour of been there trying to decide if I wanted to buy the car or not Cristina told me that she only get paid by comision and to stop w After only and hour of been there trying to decide if I wanted to buy the car or not Cristina told me that she only get paid by comision and to stop wasting her time. we was negotiating the price for about a week but I didn't know all the details so I was asking questions about the car when she disrespect me the way she did.Then I call her "manager" and he say that maybe she lost some customers because of me.wow! I can't believe it. Very rude,disrespect and unprofessional... More

Great Customer Service Easy to work with. Friendly, knowledgeable & professional. Christina is an excellent sales professional. The service department is also friendly & Easy to work with. Friendly, knowledgeable & professional. Christina is an excellent sales professional. The service department is also friendly & knowledgable. Would defiantly recommend them to others! More

Had some issues with the new car , however, Greg sorted that out and I have an appointment next week to get the issues all sorted out!! , however, Greg sorted that out and I have an appointment next week to get the issues all sorted out!! More

Honesty is not their policy Shop elsewhere for your vehicle. We drove 3 hours to look at a used GMC Acadia. We had contacted Larry before driving up there to ask about the vehic Shop elsewhere for your vehicle. We drove 3 hours to look at a used GMC Acadia. We had contacted Larry before driving up there to ask about the vehicle. Larry promised that the car was in great shape and said to come on up and check it out. We took work off early and paid extra for our sitter to keep our daughter overnight. We get there and find out that the lift gate is not functioning and was told that only a GM dealer would have the fuse to fix the issue per techs at the service dept. Then during the test drive my husband felt the trans shutter, and asked Larry about the situation on the transmission. Larry swore the transmission was great and after asking multiple times about the transmission, he again said it was the condition of the roads and it wasn't the transmission. So we purchase the car. Driving home that night it was indeed the transmission. We took it into 2 mechanics and both told us the transmission is going bad, and also it wasn't the fuse on the lift gate. It turned out it was the switch on the lift gate which cost us $180, and on top of that a trans flush to try and fix the issue at $200. The flush didn't fix it. A new trans will cost us $3800. We were buying a new car because his current car's transmission was going out, and here we were back at square one with the same problem. My husband called the dealership and explained our situation. We were told the GM would be contacting us the following day. That didn't happen. My husband emailed the GM, and he finally replied saying he would TRY to call us after talking to Larry. He finally called my husband and basically gave two craps about resolving the situation. He told us that they don't do full inspection on trade in vehicles-that all they do is make sure the car is running and the brakes are working. That seems a bit ridiculous and a bad way to run a business. That they didn't know any of the issues were going on with the vehicle and chalked it up to, it's not his problem. He had every sort of excuse for all of our concerns and problems with the vehicle. Told us he wouldn't do anything for us cause it's not how they operate and that he would take the vehicle back but as a trade in and not for what we paid for. This guy is a joke and it's sad that this man is ok with running his business this way by selling lemons to customers. They definitely didn't mind taking food off of our table. They're mission statement says they won't waste your time and promise to give honest answers, but they do exactly the opposite. I would def. purchase elsewhere if you have the chance. More

look elsewhere for service i would look elsewhere for service. trying to make long story short - you should beware of any place charging for 2 hours of labor (which is pricey $ i would look elsewhere for service. trying to make long story short - you should beware of any place charging for 2 hours of labor (which is pricey $119/hr!) when you are only there an hour. yes, this was really happening (we got the price down). also, we told them not to perform any repairs until they checked with us first (we were there in person, so getting a hold of us was not a problem). they proceeded to ignore that and start work. they then tried to tell us that they had to keep the car as it was the end of the day, and that we would have to come back. thankfully we were able to avoid this from happening, as this would have been very inconvenient. there are lots of places to get service, so we will not be returning. you have been warned. More

Temporary Tag Expired I leased a 2015 Elantra from this dealership in May 2015. They put on a temporary tag and was told when plates came in I would be notified, well no on I leased a 2015 Elantra from this dealership in May 2015. They put on a temporary tag and was told when plates came in I would be notified, well no one notified me, so since today was last day for tag to be valid I had no choice but to go over there. Incredible but the plates were NOT in!! I had no choice but to drive home with a dealer plate on my car! They are totally incompetent at that dealership! BTW I did want to complain about their arrogant finance manager but notice their staff gives names only and no pictures.....hmmmmm. More

deceptive advertising: $25 Visa card A $25 Visa gift card was offered in exchange for a Hyundai test drive. I spent over an hour test driving and learning about the Sonata. I didn't bu A $25 Visa gift card was offered in exchange for a Hyundai test drive. I spent over an hour test driving and learning about the Sonata. I didn't buy the car. Days later, after waiting the allotted timeframe, I didn't receive my $25 gift card. When I inquired about the card, calls went unanswered and emails not returned. I can't help but wonder if Elyria Hyundai cheats customers out of a $25 gift card, what might happen to a customer who buys a $25,000 car from them? More

I purchased a new Sonata in May 2013 and was very please with the whole experience. My sales associate, Karen Taylor was very prompt when I requested any additional information. She made sure I was very c with the whole experience. My sales associate, Karen Taylor was very prompt when I requested any additional information. She made sure I was very comfortable with the purchase of my new car. More