Elyria Hyundai

Disappointing Delivery I was disappointed in the delivery of the vehicle: 1) I still had removable plastic in three places inside the vehicle and the windows were dirty. Wh I was disappointed in the delivery of the vehicle: 1) I still had removable plastic in three places inside the vehicle and the windows were dirty. Who knows what else they didn't do to properly prepare the car for delivery. 2) I was asked to come in early for financing because they had double booked me. I changed my schedule and when I got to the dealership had to wait 45 minutes before getting into the finance office. There wasn't anyone in being financed. Apparently, there was a problem with my paperwork but they just let me sit there and wonder what was going on. No communication unless I got up and asked what was going on. I was ignored so much I felt like I was in a doctor’s office. 3) When I finally got home my wife was looking at the paperwork and noticed they made a mistake in my lease. I had agreed to 15,000 miles and they had 10,000 on the lease agreement. I called my salesman immediately and he said he would investigate and, after we set up a time for me to come back in, he said he'd call me back. He didn't call back when he said he would and after a couple of days I called him. He said there was a problem with the lease and that my price would increase. I said it’s not what we agreed to and he said he'd have to get with his manager and figure it out and that he would call me back. Because his manager wasn't in we had to reschedule my resigning the paperwork to the next week. I confirmed that he would call be back because he hadn't before and he assured me he would. He didn't. I tried to get a hold of the sales manager and wasn't able to. I became quite aggravated and concerned that they were going to stick me with the 10,000 miles instead of what we agree upon. I went into the dealership and was finally able to get my lease resigned. 4) As part of my deal there was a trade in of a car that was not operable. My salesman said someone would be dispatched from the dealership to tow the car from my driveway. I asked him again about it in one of our other calls and he said that he forgot and that he'd get someone on it. Well, that didn't happen either and I had to call a sales manager about it after having the car for 2 weeks. He was not aware of the agreement. (You've got to be kidding me!!!). He's supposedly getting together with the general manager and the salesman tomorrow to resolve this. I'm not holding my breath. 5) We leased 2 vehicles at this time, one for me and one for my wife. In my wife’s car the owner’s manual was missing and the car windows were not cleaned. What a poor, exhausting and frustrating experience. How could I tell my friends, family or anyone to go to Elyria Hyundai to buy a vehicle? Who is minding the store??? I love the car but am very disappointed in the delivery process and my salesman. More

Hyundai experience Both Sandy and Don enjoyed out experience at Elyria Hyundai. Every one was pleasant to talk to and deal with. Since my son-in-law is a car salesman Both Sandy and Don enjoyed out experience at Elyria Hyundai. Every one was pleasant to talk to and deal with. Since my son-in-law is a car salesman for a Chrysler dealership it was hard for us not to buy product. Since we bought a Hyundai we were satisfied with the product, price and service. More

Terrible customer service They are all about the commission. They rush you out the door and never return your phone calls when you have problems with your brand new car. Vehicl They are all about the commission. They rush you out the door and never return your phone calls when you have problems with your brand new car. Vehicle was not detailed or filled with gas when I bought two vehicles. Neither were in satisfactory condition. They lost our signed paperwork and we had to resign. More

Hyundai Friendly people who gave us the price we were looking for on the lease and was willing to bargain. Also the Elantra is a very nice car. Friendly people who gave us the price we were looking for on the lease and was willing to bargain. Also the Elantra is a very nice car. More

Wonderful Experience! I had a wonderful experience at Elyria Hyundai, Mike Nally was such a huge help in making the process of getting a new vehicle so simple and stress fr I had a wonderful experience at Elyria Hyundai, Mike Nally was such a huge help in making the process of getting a new vehicle so simple and stress free! I will be returning to Elyria Hyundai in the near future and am so happy with my new purchase! More

Elyria Hyundai Review It was a great experience, the salesman and manager work with me to find the best they could offer. Also every employee was friendly and they always It was a great experience, the salesman and manager work with me to find the best they could offer. Also every employee was friendly and they always try to give a good experience to the customer when doing busines. More

A great place to buy a great car. We've had 5 Elantras between my wife and I, and the last two were purchased at Elyria Hyundai. Great car, great warranty, great place and great people We've had 5 Elantras between my wife and I, and the last two were purchased at Elyria Hyundai. Great car, great warranty, great place and great people. More

Perfect Experience. Great job from beginning to end. Very happy with the team at Elyria Hyundai! The process was easy and enjoyable. I would recommend friends, family, Great job from beginning to end. Very happy with the team at Elyria Hyundai! The process was easy and enjoyable. I would recommend friends, family, neighbors, and co workers to this dealership! More

Great dealership! This is an excellent dealership to do business with. We will return for all our vehicle needs and will encourage others to do business there too! This is an excellent dealership to do business with. We will return for all our vehicle needs and will encourage others to do business there too! More

2017 Santa Fe Friendly staff, but prepare to be there a while. The service department is friendly also. They don't mind answering any question you have. Their hours Friendly staff, but prepare to be there a while. The service department is friendly also. They don't mind answering any question you have. Their hours are a bit unusual by my standards. More