Elmwood Chrysler Dodge Jeep Ram - Service Center

I go into the dealership on a Saturday to have a small air conditioner service done on my 2009 Avenger - not to buy a car (which it's been in the back of my mind lately that I'm getting near the time to t air conditioner service done on my 2009 Avenger - not to buy a car (which it's been in the back of my mind lately that I'm getting near the time to think about trading in for a newer model), and Sherman strikes up a conversation with me that leads to getting a new car that very day. It was an easy conversation (as it always is with everyone at this dealership - which, by the way, is why I always go there) - no pressure, just trying to figure out and meet my needs. I'm in there about every 6 weeks for an oil change or small service and I've never had anything but a top (ten plus) experience. I like the weekend hours, as it's convenient when working full-time Monday-Friday. This is a great dealership with really good people working there. This was a great car buying experience:) More

I requested a parts quote over the internet and after getting the information I provided there was a discrepancy over what was available for my vehicle and what I requested. After sorting this out on a c getting the information I provided there was a discrepancy over what was available for my vehicle and what I requested. After sorting this out on a couple of phone calls I was given a quote for the parts. I stated that the price quoted was a little bit higher than another location but that I would still buy from Elmwood Dodge for the convenience of not having to drive 45 minutes one way. I was asked the price quoted and was told they would match it. Pretty stand up if you ask me. More

BUYERS BEWARE, BUYERS BEWARE! I purchased a 2008 Dodge BUYERS BEWARE, BUYERS BEWARE! I purchased a 2008 Dodge Caravan from Elmwood Dodge in November of 2010. I have had a list of problems with this veh BUYERS BEWARE, BUYERS BEWARE! I purchased a 2008 Dodge Caravan from Elmwood Dodge in November of 2010. I have had a list of problems with this vehicle since day one. First I had a fuzzy radio/screen which was replaced free of charge-as was agreed upon when signing papers. I asked for the vehicle to be cleaned before it was delivered (which didn’t seem like too much to ask) and they delivered the vehicle filthy-- with remnants of the previous owners beneath the seats: games, toys, and French fries-disgusting. Upon signing the papers they offered me “free” oil changes for a year, which I ended up having to pay for 10x over in vehicle service over the past year. Their “free” oil change is their bait to reel people in. After owning the car for a couple of months, the van began sounding like an airplane taking off— there was an issue with the both HUBS and the dealership gave me a quote of $455 to fix it-but-by the grace of GOD, I was sent a letter from Chrysler corp. saying due to the number of complaints, they extended the warranty to cover this issue, the loud noise went away but then the check engine light kept coming on. I brought it in and then they told me that they needed to replace the EGR valve and gasket, which cost me ($271) and the leaking windshield remained a problem. I also told them that it was clear that the electrical issues stemmed from the leak in the windshield, that’s when Jay let me know that the window was replaced before they sold it to me so they would fix it. After leaving it there for the day, they decided that they wanted to re-nig on the agreement to fix it. I ended up having to come out of pocket and fix it at another service shop. The next issue was after I brought it in for an oil change again-my van started smoking profusely. I brought it back in and they told me that the coolant hose had a leak. Which ended up costing me another $185! After having the hose fixed, it was running very roughly, within a few days’ time, the transmission went! This has been the WORST car buying experience I’ve ever had. This company doesn’t stand behind their product and they provide horrible customer service. They are extremely shady and unprofessional! I would not buy from them again! More