Elmwood Chrysler Dodge Jeep Ram

They were by far the best car dealership I have ever experienced with shopping for a vehicle. They were professional,very friendly and very knowledgeable in all fields. Thank you, Elmwood Dodge for yo experienced with shopping for a vehicle. They were professional,very friendly and very knowledgeable in all fields. Thank you, Elmwood Dodge for your time and support for picking out the perfect car with me. Your very satisified and excited customer, Joy : ) More

We had a pleasurable car buying experience!!! I would definitely recommend to my friends and family, in fact we have already!! They are very competitive with their pricing and work WITH the consumer. I c definitely recommend to my friends and family, in fact we have already!! They are very competitive with their pricing and work WITH the consumer. I can honestly say that I would do repeat business at Elmwood Dodge Chrysler. More

Kevin Raposo has an excellent sales approach. First, he is extrememly knowledgeable about the vehicles he is selling. In addition, he is very professional, honest, friendly and provides a low pressure sal is extrememly knowledgeable about the vehicles he is selling. In addition, he is very professional, honest, friendly and provides a low pressure sales environment. Kevin helped me secure the price I wanted to pay for the vehicle without any hassles. His customer service exceeded my expectations especially in regards to a truly honest trade-in valuation (a first in my many car buying experiences that involved a trade-in). Kevin did a great job helping me accessorize my new vehicle. His post sale vehicle presentation was extremely thorough. He also called me a couple days after the purchase to ensure complete satisfaction. Vincent Asermely is also very friendly, honest, and professional. He worked diligently to secure us an extremely great finanacing rate and made the closing of the sale very easy. He also did a very thorough job explaining the standard and extended warranty information. Overall, I am extremely happy with my new vehicle purchase from Elmwood Dodge-Chrysler-Jeep-Ram. More

I was looking for a new Jeep Wrangler for my wife and expected to purchase it from Somerset Jeep. I went there several times and knew exactly what options I wanted. My first salesman ws 'no longer with expected to purchase it from Somerset Jeep. I went there several times and knew exactly what options I wanted. My first salesman ws 'no longer with Somerset' when I returned. I told the second salesman what I wanted and he told me if they didn't have it in stock, it was too late in the model year for them to do a dealer swap so I would have to take what they had on the lot. Soooo, I went to Elmwood Dodge Chrysler Jeep. My first contact was an email which was received by James Bray. Then Nick Carey responded and he was extremely helpful. When I went to Elmwood in person, I was looking for Nick but, he had gone for the day. Nick had told me if he wasn't there I should see James, which I did. James in turn introduced me to Noel Tavarez. Noel was also very helpful and we were able to come to an agreement. I expected a little more for my trade but, with the refund from my extended warrantee, it's close enough. Not a great deal but, don't feel like I got ripped off. I told Noel that I had arranged my own financing and had a great rate but it was going to take a few days for the credit union to process the loan and cut the check. I would be back August 2 or 3 to pick up the Jeep. On Monday, July 30, Vinny called and offered to match the interest rate I had and would have the Jeep ready the next day because they really had to get the vehicle off the lot by the 31st. Vinny and Noel were very organized when it was time to do the paperwork and pick up the Jeep and made the process very easy and simple to understand. After the paperwork, we were handed the keys and shown where the Jeep was parked. Because it was raining, we didn't get much of a walk-through of the controls or how to raise and lower the top. It would have been nice if they could have pulled it into service to show us. It would have been the perfect time to introduce us to their service department. I went back a couple of days later and James was happy to show me how to do it. I was very unhappy to have the low fuel light come on as soon as we left the dealership. This is the first brand new vehicle I have purchased that did not come with a full tank of gas. Even the 38 gallon tank in my F350 was full. When we got home, I went over everything and also found the tires were over inflated by 10lbs each, no washer fluid, the clock wasn't set and temp, dte, economy were all set to metric. Lastly, it took over 10 days to get it registered. I got a call late in the afternoon of Friday, August 10 that it was done and I could pick it up. Over all, they started out great in the showroom but, fizzled at the end. It was an OK experience but not so great as to make me want to go back there. More

This is our second experience here at Elmwood Dodge. We have also referred customers to this dealership. We find the service outstanding from the moment you walk in the door through the ownership of your have also referred customers to this dealership. We find the service outstanding from the moment you walk in the door through the ownership of your vehicle. The staff here at Elmwood Dodge work for you, the customer, not an agency. The entire staff works together to best meet each client's needs. Richard Miranda has been our salesman along with Vinny for financial advice and James for support. We love the product they sell and plan on being customers for a long time. We have become part of the Elmwood Dodge family. Kevin and Maria Jeffrey More

I was very happy with my experience at Elmwood Dodge and would definitely recommend them as a whole. There was a problem with the used car I bought, and they took care of it immediately. Richard Miranda w would definitely recommend them as a whole. There was a problem with the used car I bought, and they took care of it immediately. Richard Miranda was great to work with. He was not condescending and was very friendly and knowledgeable. I did not buy a car from one dealership I visited because of the way I was treated. I was dreading continuing my car search, but my experiences with Elmwood Dodge turned things around. I look forward to working with them for any future auto needs. More

The salesperson we dealt with was polite, respectful, knowledgeable, and funny. We got an amazing price on the car we wanted. It was a great experience overall. knowledgeable, and funny. We got an amazing price on the car we wanted. It was a great experience overall. More

I received an email back from James immediately after visiting website. He offered his assistance and ultimately scheduled an appointment with me according to my schedule. He was polite, courteous and a visiting website. He offered his assistance and ultimately scheduled an appointment with me according to my schedule. He was polite, courteous and a pleasure to speak with. When my wife and I arrived, James greeted us by name and introduced us to Richard. Richard understood what we were looking to accomplish and offered a few options of vehicles. We negotiated with Richard and Ben and the final price was outside of our budget. We left and I visited a few other dealers to understand our options. James called me back to try to put a deal together and I explained we could move up a bit if they could come down a bit. Richard called us back and the deal was made. We met with Vinny in financing and he made us feel welcomed and relaxed with financing. Bev put all the paperwork together and the following day we drove away in our new Town & Country. I have purchased many vehicles and am sure I am not the easiest buyer but the Team at Elmwood made the deal happen in a professional, fun, courteous and polite manner and we ended up with a better vehicle then we originally were looking for and a fair price. Overall it was a pleasant experience and I will consider buying there again. I also look forward to having the vehicle serviced at Elmwood and hope that experience is similar. We couldn't have expected a better overall car buying experience and the Elmwood Team should be proud of a job well done. More

I was referred to the dealership by a friend. After being unemployed for over 15 months I knew my credit was poor. I went in and was very up front about it before I got to the desk with Al. I test drove a ne unemployed for over 15 months I knew my credit was poor. I went in and was very up front about it before I got to the desk with Al. I test drove a new Jeep Liberty and then when I was in the showroom I fell in love with the one they had on the floor. It was a 2012, used with 1194 miles on it but completely loaded. I decided that was the one I wanted. Once we went into the office we ran my credit and it came back approved. It was written up and I gave a deposit on June 26th. While the loan was approved, I was not able to take delivery until July 6 as they told me they were waiting for approval. I provided the documentation they requested. They told my fiend that the bank wanted to charge them points to buy the loan etc and they were trying to back out of selling me the Jeep I selected as they said they were making no money on it. Well push and shove ultimately it was final. When I went in to sign the final paperwork they all of a sudden added Lojack to my contract and never discussed it with me. I felt that it was now being rammed down mt throat. Had they told me that to get this deal to fly they needed to add it then it would have been my choice. I wanted the vehicle and I needed one since mine was totaled. I was happy as my payments were now over $200 less per month and I loved the Jeep. I picked up the Jeep on July 6th and they put a temp plate on with a date of July 26th as they needed to transfer my registration. On July 19th they went to the registry and I owed property tax. I went to dealership and picked up the paperwork on Friday the 20th and went to pay my taxes on Tuesday. I tried to register it and the line was too long so I asked Al if they could register it. I brought the paperwork back and they went to the registry and took care of it. I went in to pick up my paperwork and when I was driving away I looked at the paperwork and the registry charged $215 in penalties and interest for registering the vehicle late. Elmwood had on all their paperwork that the vehicle was sold to me on June 26th so it should have been registered by June 17th! When I brought this up to Al, rather than looking into it of course it is the customers fault for no paying my city taxes so they could not register it on time. No Al, you were so wrong, Elmwood communicated very poorly on this entire sales process. Had there been clear communication and proper paperwork then: #1 I would have been told about the Lojack BEFORE you added it to my contract; #2 As stated in my contract I would have had 45 days to make my first payment not 35 days and #3 there would not have been a penalty or interest had Elmwood done their job correctly and prepared the paperwork appropriately if it wasn't "Sold" to me on the 26th as the paperwork was dated. I wasn't told that it was officially approved until July 6th. I feel that there was a complete lack of communication and that made it appear that you live up to the reputation that car dealers have...unscrupulous! Next time communicate. Oh, and this was not all Al's fault, I fault him for communication but Vinny the finance manager was also involved. Just a negative buying experience. I have already taken the "Elmwood" off my Jeep as I will not be advertising for them. More

Kevin Raposo helped me out great with everything i needed and everything i needed to know and i recommend them to others. I love my 2008 Chevy Colorado. Thank you Elmwood Dodge! =) and everything i needed to know and i recommend them to others. I love my 2008 Chevy Colorado. Thank you Elmwood Dodge! =) More