Elmwood Chrysler Dodge Jeep Ram

We were very happy with Elmwood Auto Group for locating just the right vehicle for us. We had a very pleasant experience dealing with Noel Tavarez and everyone at this dealership. We have received great se just the right vehicle for us. We had a very pleasant experience dealing with Noel Tavarez and everyone at this dealership. We have received great service and would recommend Elmwood Auto Group to friends and family. Laurie Burtchell More

Went in with a specific vehicle in mind. Richard Miranda was wonderful!! Explained all the features of the car and provided demonstrations. Very friendly and knowledgeable. Because of a bad experience pur was wonderful!! Explained all the features of the car and provided demonstrations. Very friendly and knowledgeable. Because of a bad experience purchasing my previous car, I was nervous about making such a huge purchase and Richard made me feel at ease and confident that I got a good price. Vinny also worked with me to keep the payments under my maximum -- he did it by 25 cents but he did it! Pick up day was also an easy process. Overall the best experience I've had purchasing a car. It is no wonder Richard had so many plaques... he deserved them. Friendly, upbeat and a great sense of humor. :) Thank you! We look forward to continuing the relationship through the service department, which Richard also took the time to walk me through. More

Mark was amazing! He was so patient with all my questions and requests. He worked with me at the dealer to ensure that I got exactly what I wanted! Mark was kind, funny, and attentive throughout the whole pr and requests. He worked with me at the dealer to ensure that I got exactly what I wanted! Mark was kind, funny, and attentive throughout the whole process. He was quick to return ALL of my e-mails and phone calls before I purchased my car, but more important to me, is that even after purchasing, Mark is still committed to making sure that I am completely satisfied with my Jeep. Mark went above and beyond the call of duty in helping me purchase my new Jeep-- I trust him completely and without hesitation would recommend him to anyone in the market for a new car. I am moving to Virginia in a few months, but I think I would drive all the way back to RI to purchase another car from Mark in the future. Thank you Mark!! More

Went into dealership to price the purchase of two new 2014 vehicles a wrangler and a cherokee. We worked with Noel in the office and he was a pleasure to deal with and was upfront about what could and co 2014 vehicles a wrangler and a cherokee. We worked with Noel in the office and he was a pleasure to deal with and was upfront about what could and could not be done. He was also able to answer questions and get us pricing very quickly based on what we were looking for. When we arrived both cars were ready to be viewed and we were given complete access to the cars etc.. After the deal was complete we went to pic the cars up and once again they were ready to go and Noel had all the paper work ready which helped with our two kids and made the process as painless as possible. Lastly - Noel went above and beyond and after the deal was complete he went ahead and got us oil changes added for both cars for the next two years at no charge which to us is a huge deal and great bonus!! More

My husband an I both a 2013 Jeep Wrangler and had nothing but Problems, My husband had to return several times for maintence and repairs,He lost time out of wk and spent a lot on gas. I had to beg to even ge but Problems, My husband had to return several times for maintence and repairs,He lost time out of wk and spent a lot on gas. I had to beg to even get a cash voucher for our troubles..On our last visit for his oil; change they found a leak in the axle shaft..That was the last draw. This jeep is only 10 mths old..My husband deciced to now trade it in,although he really like the jeep for a 2500 Dodge Ram pick up..Now I had to pay Taxes all over again. After I just paid $2000 in taxes 9 mths ago.So To me thats money out the window!!!And when we picked up the Truck,The gas wasnt even full.. Vinny in Financing was very pleasant and this has nothing to do with him. Most of the staff were nice,But I feel as though Nobody really helped us. and I do not feel as though we were treated fairly. We should of got the new truck for less,due to the money we lost on the jeep.My husband so far seems happy with the truck,Although I will never come there again. I hope we do Not have any troubles with His New dodge!!! More

My wife and I had an excellence experience with Mark Watters. He was kind and courteous. He allowed us to work at our own pace and delivered on the exact vehicle we wanted. He was not aggressive or i Watters. He was kind and courteous. He allowed us to work at our own pace and delivered on the exact vehicle we wanted. He was not aggressive or intrusive. I will be visiting with him in the future for sure. This was by far the best experience we have had in purchasing a car. More

Awesome dealership; just purchased my 6th vehicle from them. I travel all the way from cape cod here; because that's how great this dealership is! Always have been easy and more than fair to deal with; n them. I travel all the way from cape cod here; because that's how great this dealership is! Always have been easy and more than fair to deal with; no BS; just honest people throughout the entire dealership. I travel from the cape there for all my service as well; folks might think I'm crazy to go so far; but their like family; and have always taken great care of me! You won't find a better dealership anywhere! More

The experience at this dealership was the best experience I've ever had at a car dealership! Kevin Raposa was very courteous and knowledgable about our new Jeep Cherokee. He explained all the features and I've ever had at a car dealership! Kevin Raposa was very courteous and knowledgable about our new Jeep Cherokee. He explained all the features and showed us how everything worked on the car before the test drive. There was no pressure to buy and he really worked with us to get to a price and payment that was comfortable for us. This dealership did not play games and try to push any extra packages or warranties on us. The finance manager Vinnie was awesome too! He got us an even lower rate on the loan than was quoted to us. The owner was friendly, coming in to introduce himself and thanking us for buying a car at his dealership. We would definitely recommend Elmwood Dodge to anyone who is looking for a new or used car, and when I need another vehicle, we will definitely be back! Thank you! Dan andRuth Nyzio More

My Town and Country 2010 van has been to the service too many times. After my last time I visited them for a door problem I thought I would never go back there again. First checking I was totally overloo many times. After my last time I visited them for a door problem I thought I would never go back there again. First checking I was totally overlooked. I'm standing in the service area and no one would address or make eye contact with me. Two service reps were talking back and forth using PG 13 language (I'll be nice and not repeat it) in front of my two children. When I finally did get service the service rep was curt and not very friendly. I felt I was being talked down too and it was not a good feeling. I told him I was taking my kids next door for breakfast and left my cell number for him to call. When I returned the rep stated there you are and informed that the part needed to be ordered so I was fine. I asked if the battery would be drained by the door not being fix (it had happen already) I hope not was the answer I got. When asked when the part would be in I was told maybe a week. Anyways when the part did come in and the door was fixed my wife asked why on such a newer van would this happen the we were told things burn out and ask if this would be a problem with the other door who knows was my answer. A few weeks later my van failed to start and I decided to give them another shot (maybe it was just an off day) and had my van towed there. That was a big mistake. I talked to them at 8 that morning and by 5 we got a call that the part had to be ordered etc. My wife had a few questions and concerns that the service rep did not know and/or could not address. My wife asked to speak with the service manager Jim Vidoia to address these issues but was told he was with someone and he would return her call. Jim did not return the call. The following day I got a call to pick up the van. I asked the service rep why my wife's call had gone unanswered twice and she did not have an answer. I asked for Mr. Vidoia was told he was not in. I asked for the GM/owner name so I could email, talk to, write a letter, etc. to them and the service rep would not give me any information. We just have Jim was the answer. 30 seconds later when I recalled I was given my answer. Mr. L'Archevesque I hope you address your service dept. I thought I found my dealership for life (or a long time at least) but given this treatment I am unlikely to give any your dealership another penny. Jim Vidoia did finally return my call and while he did answer my questions and explain about the van issues. He had no answers about the poor service. More

This went from what I interpreted as bad customer service This went from what I interpreted as bad customer service to one that kept loyal customer. I believe the only real problem was miscommunication betw This went from what I interpreted as bad customer service to one that kept loyal customer. I believe the only real problem was miscommunication between service intake to the service department manager (Jim) this caused a bad feeling, I felt blown off. In the real world "it" happens within any support technical or mechanical. Also after going back and fourth to speak with Jim I can see how a callback might get missed this guy works his tail off. At first I gave this dealership rating a 1 (at first). After working with Jim whom corrected the problem, which was just a mistake during a service visit (accidental broken piece on lower air intake). Elmwood Dodge/Chrysler covered the labor, made it a priority and not only brought my wives T&C in ASAP had only their foreman Ernie(whom was great, spoke to him personally) do the install.. Afterward James Bray(Service Manager) wanted some details regarding the experience, from A-Z (which in my opinion, right there speaks volumes that they cared about making customers happy and loyalty mattered to Elmwood Dodge/Chrysler). In this day in age most major companies are bottom liners ("all about $") ,business have to make money, they wouldn't exist if they. When they do this at the cost of bad customer service, you lose more than money, you lose loyalty which in the long run is worth the most. James Bray that I had this particular conversation with understood that completely. I believe Jim did too, we didn't really speak "business talk" but he knew keeping a customer was worth more than anything. So I explained the chain of events on what went on. Technical diagnosis is a pain sometimes you have to fix a problem and see if something else remains, during the course air filter lower plastic clip broke which being plastic happens. My wife who brought the care in for a tune up then eventually noticed coolant leak they troubleshot this and found some leaking near the intake manifold gasket,(this was in fact two separate issues you could clearly see on the cylinder head coolant dripping) and was fixed, there was still as slight leak the next day, I looked myself and could see the side of the radiator had a leak and brought it in a for a quote\possible repair, during one of the visits the air filter was changed and that's when the piece to the air box broke. To fix the radiator since such easy to access I went aftermarket put this in 45 minute job just to save some money, I also saw why the surging was going on that my wife mentioned, The clip retaining the top part of the air box was snapped off. I explained after the service manager replaced the bottom portion and made things right, they are now a 5 in my book (just fixing it, and talking it out with Jim went from 1 to 5). Working with Jim and James, who understood the issue and corrected it (unbelievable ETR).Needless to say I Couldn’t wait to come home to update my review on dealerrater.com. The dual coolant problem is just BAU technical support you have to fix one thing before you start fixing multiple things since you will never determine RCA. "IT" we call it the shot gun approach (change more than one thing at once to attempt to fix some unexplained problem)and its the worst way to troubleshoot. So their service department is okay in my book now, I would recommend them to anyone. Honestly, I jumped the gun before talking to the proper folks at Elmwood. Once my T&C came out of the garage, James went on and asked if there was any possible thing he could do for me, (I wasn't expecting to be asked) but I figured if anyone could program this RKE(Remote Keyless Entry FOB (ordered aftermarket long time ago and whole other story) would be Dodge/Chrysler themselves. Turned out I got a broken RKE via aftermarket *NOTE* THIS WAS AN AFTER MARKET RKE, ***NOT OEM*** nor purchased from this or any Chrysler\Dodge dealership**** just because of the price for the part I went that route, which I will return since it’s just garbage. This is hit or miss with the aftermarket RKE industry. I was more than happy they even tried . I thanked them for the attempt asked them for the price of a new one, at this point I had no issues with Elmwood or service department working on my car(s) even paying for an RKE since its a T&C and wanted to have one programmed and pay for it BAU my old RKE was going south. I did ask if possible maybe do something on the price or program fee or whatever they could. Jim returned in 5 minutes said he had good news and bad news, good news he handed me an OEM RKE, Bad part was the internal security of the car will only allow an attempt or two to program an RKE since we tried the aftermarket first we had to let the computer clear the attempt. Friday AM to allow the internal security system to reset dropped off the T&C the pro's at the garage since subsequent RKE attempts are certain procedure that take on average an hour take hour, received free shuttle service home, once programmed, their driver was going to pick me up. I have to admit I wish I remembered the shuttle drivers name. Even his personality was great. Every interaction with the service department be it Jim, James or Ernie had been great, each one of these men, though at this point they weren't making any money off me, were giving me the attention and care like I was buying their newest SRT. Jim, Ernie, James and all whom went above and beyond their job duties. In this day in age it speaks volumes for Elmwood's customer service, to me I see they want long term relationships with their customers, make happy customers and not at just that particular moment, but build a loyalty base. FYI. I normally never write-up reviews, bad or good. Once I have been done wrong I just don’t go back. However Elmwood Dodge I had a feeling if I spoke to the proper folks would make things right I've worked in the automotive industry in the past and they only thing that has ever kept anyone in business is loyalty to the customer and I will continue to speak well of them and refer friends, family and suggest them if it ever comes up. John A D'Alessandro Verizon Telecommunications INC More