Elmwood Chrysler Dodge Jeep Ram

Elmwood Experience- Excellent Recently my daughter and I visited The Elmwood Dealership in East Providence RI in the hopes of securing the 2015 Jeep Renegade that she had her heart Recently my daughter and I visited The Elmwood Dealership in East Providence RI in the hopes of securing the 2015 Jeep Renegade that she had her heart set on. As a father, I naturally wanted to make sure that she was treated fairly. Salesman, Al Torres was wonderful, as was the rest of the staff. It was refreshing to see that this staff was well trained in the art of service, education and salesmanship, and more importantly, in that order. After doing some homework prior to our visit, I knew what was to be a fair purchase price for the vehicle we desired as well as the amount we hoped to secure for our " trade-in. I am proud to report that the numbers were in fact, "spot on" and I couldn't help but think to myself, WOW ! This is the way it should be. Thank you Elmwood Family and special thanks to Mr. Torres. More

A rewarding experience! I had been looking for a Jeep Cherokee and visited the website a number of times. I decided to call and spoke to a Mike Cronin; he was friendly, perso I had been looking for a Jeep Cherokee and visited the website a number of times. I decided to call and spoke to a Mike Cronin; he was friendly, personable and I told him what I was looking for and we made the appointment for the following day. When I arrived he introduced me to Nathan Amaral. It was one of the best decisions I ever made by going to Elmwood Dodge. Nathan was friendly, outgoing, very professional and made me feel as if we had known each other a long time. Nathan helped me choose the Jeep I wanted, a 2016 Cherokee Latitude; he was very knowledgeable and understanding of what I wanted. I had previously owned 2 Grand Cherokees and wanted to get back into one. Right decision, I love it.. Everyone at this dealership is friendly, everyone said "hello and congratulations" when I decided on my choice. I would definitely go back and have told my friends and family what a truly enjoyable experience it was by going to this dealership. They are all terrific and if you're looking to purchase or lease a Chrysler, Dodge, Jeep or Ram this is the place to go. Make sure you ask for Nathan, you won't regret it! More

Smoothe, fun, detailed. I gave a 5 star rating because I walked out of there with what I wanted. No hassle and very understanding they were. Nathan amaral was exceptional t I gave a 5 star rating because I walked out of there with what I wanted. No hassle and very understanding they were. Nathan amaral was exceptional to deal deal with. He worked with me and did everything he could for me and made it a fun and enjoyable experience. More

Great Friendly Experience I recently purchased a 2015 Jeep Wrangler Unlimited Sahara from Nathan Amaral. Previous to my visit to Elmwood Jeep, I went to a few other local Jeep I recently purchased a 2015 Jeep Wrangler Unlimited Sahara from Nathan Amaral. Previous to my visit to Elmwood Jeep, I went to a few other local Jeep dealers who were not even close to being reasonable with their offer on my trade in vehicle. Nathan was able to give me the amount that I was looking for on my trade and also moved a fair amount on the purchase price of the new vehicle. I also had the pleasure of meeting with Vinny who able to get me a great interest rate on my loan. These gentlemen worked with a no pressure approach and were very understanding with all of my needs. I wish that I came here first before trying the other dealers. I highly recommend working with Nathan Amaral when shopping at Elmwood! More

Picture Perfect!!!! !!!I have to say that everyone we met at this dealership was not only warm and welcoming, but they where knowledgeable and truthful!!!! We where in an !!!I have to say that everyone we met at this dealership was not only warm and welcoming, but they where knowledgeable and truthful!!!! We where in and out of there with a new car within 1.0 hour and for less than our targeted price!!!!! My extended family has had a wonderful experience at this dealership More

Great service! We recently purchased a Jeep Overland from Al Torres. I'm so thankful we had him as our salesperson. He was incredibly knowledgeable and not pushy. We We recently purchased a Jeep Overland from Al Torres. I'm so thankful we had him as our salesperson. He was incredibly knowledgeable and not pushy. We had visited a bunch of jeep dealerships but felt right at home at Elmwood. We wouldn't hesitate to purchase another car there in the future. Vin was also great to work with. Thank you. Amy and Ray More

Positive Experience I had a very positive, no pressure experience with Eniezer Rios. His personable and honest demeanor, was refreshing. I would recommend him to any of m I had a very positive, no pressure experience with Eniezer Rios. His personable and honest demeanor, was refreshing. I would recommend him to any of my friends. More

This service department is an absolute embarrassment This is my 2nd and certainly last purchase through Elmwood. Drove my vehicle off the lot with 5 miles on the OD and noticed a stability issue at highw This is my 2nd and certainly last purchase through Elmwood. Drove my vehicle off the lot with 5 miles on the OD and noticed a stability issue at highway speeds. Brought the vehicle in for service the next week and 4 times following that, before they told me they "Cannot diagnose the problem" and that my issue is a "characteristic of the vehicle". On top of this, the women working in the service dept. were incredibly rude and clearly hated their jobs. They finally agreed to have a Chrystler Rep drive the truck to consider a "Buy Back". The service department gave no documentation for the visit and told me my truck is "fine" saying that "overriding the trucks MDS system will make my problem go away". Well it didn't do a thing and I was completely blown off from that point on. After all, the sales manager himself told me my only option is to trade out of the vehicle and add an extra $150/month to my lease. This is client service? This is a great buying experience? I would not recommend Elmwood's service dept. to my worst enemy. More

The never ending repair. My experience with Elmwood Dodge's service center is one I would rather forget. Today they finally were able to complete a repair on an amplifier that My experience with Elmwood Dodge's service center is one I would rather forget. Today they finally were able to complete a repair on an amplifier that was deemed broken back in June of 2015. After waiting several months for a new amp to come in I was told the amp was no longer being manufactured. This was only after I was told it would be in ten days after my initial visit. After the ten day window had past I was told it would be 14 more days, then again after the 14 days I was told it would be about a month, then after the month I was told it would be another month. This brought me into late September when finally I was told it was not ever coming in and that the only solution was to have the amp repaired (something I asked about after the first ten day wait period). After months of waiting for the new amp to come the service center was diligent about removing the amp and sending it out to be repaired. I was promised the entire process of removing, repairing and reinstalling would be no longer than ten days. After approximately 20 days and some angry phone calls the amp was finally installed. The reason the reinstall was such a long process was because service center employee Scott wanted to handle the entire situation himself so he convinced me into making an appointment on a day he was working. Initially an appointment was made for Wednesday October 21st but was cancelled the day of due to the technician going home early that day. I wanted my next appointment to be the following Saturday (10/24) but Scott wasn't working so he asked if I could wait until October 31st (a day he said he was working) which was the following Saturday. On Wednesday October 28th Scott called me minutes before the service center closed and left me a voicemail stating that he was confused as to why I had made an appointment on a day he wasn't working (I made the appointment with him over the phone). I went into Elmwood Dodge on Thursday October 29th to speak with Scott to clear up any confusion about the Saturday appointment and was promised by him personally that he would come in on Saturday the 31st just to handle my appointment. On October 31st Scott did not follow through with his promise and he passed me off to another employee who was able to charge me full price for the repair even after having to wait several months. The only thing Scott and Dede could say to me was "It's not my fault" to which I ask who's fault is it because it's certainly not mine. I will never go back or recommend anyone to Elmwood Dodge for any work ever again! More

Great People Yet again, another great car buying experience. This is the 3rd vehicle that we have purchased from Elmwood Dodge and it won't be the last! Sherman Yet again, another great car buying experience. This is the 3rd vehicle that we have purchased from Elmwood Dodge and it won't be the last! Sherman and Victor were a pleasure to work with and made the whole experience fun! More