Elmwood Chrysler Dodge Jeep Ram

Great Experience Jarod Murphy and the rest of the sales team went above and beyond to put me in my 2016 Ram. The went to New Jersey to find my truck and then worked v Jarod Murphy and the rest of the sales team went above and beyond to put me in my 2016 Ram. The went to New Jersey to find my truck and then worked very hard to make the deal fit for both of us. Great job and thank you!! More

Great buying experience from start to finish! Friendly salesperson, Marcio Monteiro, greeted us outside. We told him what we were looking for, Jeep Grand Cherokee, and about our trade-in. We lef Friendly salesperson, Marcio Monteiro, greeted us outside. We told him what we were looking for, Jeep Grand Cherokee, and about our trade-in. We left to have lunch with our kids in school, while we continued communications over text about the deal we wanted. We returned later in the afternoon and thanks to Noel Tavarez, we were able to close the financial deal. We felt valued as customers, but more importantly, as women consumers. Thank you! More

RICHARD MIRANDA IS THE KING OF SALES ! I RECENTLY BOUGHT MY SECOND NEW TRUCK FROM RICHARD MIRANDA AND HIS EXPERTISE IN WHAT HE DOES IS WONDERFUL , THERE IS NO PRESSURE AND NO RUSH TO BUY FR I RECENTLY BOUGHT MY SECOND NEW TRUCK FROM RICHARD MIRANDA AND HIS EXPERTISE IN WHAT HE DOES IS WONDERFUL , THERE IS NO PRESSURE AND NO RUSH TO BUY FROM RICHARD OR ANYONE AT ELMWOOD THEY TREAT YOU LIKE FAMILY AND MAKE THE WHOLE PROCESS OF BUYING EASY . I WOULD LIKE TO THANK ALSO BEN SCIARCON SALES MANAGER AND VINNEY ASERMELY FOR MAKING EVERYTHING SO EASY , ALSO JAY WHO OWNS ELMWOOD IS GREAT HE IS A VERY HANDS ON GUY WHO MAKES SURE YOU ARE HAPPY WITH YOUR PURCHASE . THANKS FOR HAVING SUCH A WONDERFUL COMPANY TO DEAL WITH FOR MY NEW TRUCK PURCASE . DAVID C HILL SEEKONK MASS More

Always professional I have dealt with Dennis Rich and Vinny for years now. They always treated me with respect and never pressured me. I will always return to them for fu I have dealt with Dennis Rich and Vinny for years now. They always treated me with respect and never pressured me. I will always return to them for future auto purchases More

Pleased with Purchase We had an excellent experience buying a Dodge Grand Caravan at Elmwood in East Providence. Salesman Marcio Monteiro is top-notch. Pleasant, professi We had an excellent experience buying a Dodge Grand Caravan at Elmwood in East Providence. Salesman Marcio Monteiro is top-notch. Pleasant, professional, and knowledgeable, he listened to us, understood what we were looking for in a vehicle, and got us the car with the options we wanted. Sales Manager Ben Sciarcon offered a fair price for our trade-in. Finance Manager Vinnie Asermely made the paperwork a breeze. The overall atmosphere at Elmwood was warm, friendly, and respectful, with smooth teamwork and other employees, including Wayne Bland and Ryan, welcoming us. We are pleased with the Grand Caravan and highly recommend the dealership and Marcio Monteiro. More

Best Experience ever!!! My process started with Dennis Freeman, who I explained what I was looking for. He spent countless hours getting me the best deal available. From tha My process started with Dennis Freeman, who I explained what I was looking for. He spent countless hours getting me the best deal available. From that point I received a phone call from Richard Miranda who explained all the details of the Ram 1500 I was looking to lease. After explaining the details, he told me to think about it and get back to him when I knew what I was going to do. I was never pressured or harassed with emails and phone calls. They left me alone to decide, and were always there to answer any questions or concerns I had. The final step of the process, where I met Mr. Tavarez, and I don't every think I experienced such a quick and easy closing of the deal. Very polite and professional. Most times when is comes to the financial part, they aren't always easy to get along with. Again this whole experience was incredibly easy and enjoyable!! More

Perfect from start to finish Marcio had me in and out of there in about 2 hours. He was great. He wasn't playing around, and got me in exactly what I wanted for the price I wanted Marcio had me in and out of there in about 2 hours. He was great. He wasn't playing around, and got me in exactly what I wanted for the price I wanted. I would highly recommend everyone to use him when they visit Elmwood in the future. I hope he's still there in 3 years when my lease is up, because he makes the process of purchasing a new vehicle very simple and inviting. Noel in the finance department streamlined that process and made it all come together in the end. I can't say enough about Elmwood and their employees. This is my second Dodge Ram purchased through them, and with highly regarded and intelligent employees as the ones I dealt with, I'll keep coming back in the future. On a side note, even the employees I wasn't dealing with at the time I was there, were warm and welcoming there. Everyone was fantastic! More

Awful Experience Quite possibly the worst car buying experience I have ever had. They made me wait for almost an hour before being seen. The salesman kept playing the Quite possibly the worst car buying experience I have ever had. They made me wait for almost an hour before being seen. The salesman kept playing the "let me talk to my manager" game and then got upset when I called him on it. The finance department played games when I tried to buy a car. Saying they didn't know if the could put the deal together that day. Finally, they did. A week later I found that i could refinance at a lower rate. They said I didn't need to refinance, they would stop their loan and I could get mine. A day later they said all I had to do was come back and sign a new PSA. A check was being deliver to them the next day. Once there they told me that I couldnt drive my car off of the lot, saying it wasn't paid for. Even though between trade in and money down I had already given them $8500. So I was FORCED to stick with them for finance, or find a ride home. Do not go to these people. More

Excellent Service From Start to Finish Elmwood feels like a neighborhood dealership, not a corporate giant. Salesman Richie Ruggiero and Finance Manager Noel Tavarez worked together and mad Elmwood feels like a neighborhood dealership, not a corporate giant. Salesman Richie Ruggiero and Finance Manager Noel Tavarez worked together and made my experience easy and efficient. They were both straight talkers who treated me with courtesy and respect. I would not hesitate to return and highly recommend Elmwood to anyone in the market for a vehicle. John Martin More

Unprofessional I went in for a tire rotation and oil change. While in the waiting room they come and ask me where the wheel lock key is. I told them your dealership I went in for a tire rotation and oil change. While in the waiting room they come and ask me where the wheel lock key is. I told them your dealership used it last. They never put it back in the truck. They said the master kit did not have the right one they ended up finding the right one supposedly and rotated the tires. They left the master kit piece in my truck so I would have one to unlock the lugs. Wouldn't that have been nice if I had gotten a flat, I would not have been able to remove the lugs without destroying them. When billing me, they wrote up a seperate charge and when I asked what it was they said it was the labor charge for the oil change, that the oil change should have been on line B instead of where it was. They wrote me up for a free wash which I never got and they never reset the oil change reminder either. Now I wonder if they did the oil change properly. I will not be going back, when I go to a dealership I expect a professional environment and this was not. The regular person was at lunch, must have been a late lunch and the person who wrote me up did nothing wrong and I have no problem with her. Not sure if it is her name on the invoice or the regular person. Don't want the wrong person to take any blame. More