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Elmwood Chrysler Dodge Jeep Ram

East Providence, RI

4.9
2,359 Reviews
Elmwood Chrysler Dodge Jeep RAM, located in East Providence RI has been proudly selling and servicing Chrysler, Dodge, Jeep and Ram trucks to residents of East Providence RI, Barrington RI, Bristol RI, Warren RI, Pawtucket RI, Providence RI and surrounding areas since 1962. In addition to being a Dealer Rater and TrueCar Certified Dealer, we are committed to a hassle free consultative shopping experience. We pride ourselves on integrity and providing world class customer service. We are currently fully stocked with all of the Chyrsler, Dodge, Jeep, Ram models, as well as offering virtually every make and model of late model pre-owned vehicle. We also have the ability to locate vehicles if need be. Our job is to help you select the right vehicle, give our customers all of the information they need to make their purchasing decision, in the time frame allotted by the customer. Guaranteed Credit Approval Vehicle Exchange Program Se Habla Espanol Parliamo Italiano Falamos Portuguese
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625 Taunton Ave.

East Providence, RI

02914

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Showing 2,359 reviews

April 07, 2017

Great Dealership / Service department! Cant say enough good things about Elmwood Dodge! Scott in Service took great care of my truck and every employee there impressed me. The techs returne More

by Happy Ram owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dede Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tee Amaral
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Jacob
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shop forman (earnie?)and several techs! And a couple lot guys!
Apr 08, 2017 -

Elmwood Chrysler Dodge Jeep Ram responded

This is a great review. We are human but we do are best to ensure we do as many things right as possible. We appreciate the time that you took review us and let everyone know how your experience was. All the Best, Team Elmwood CDJR

April 05, 2017

They made it so easy! We had a very pleasant experience selecting and purchasing our new Dodge Grand Caravan. Wayne Bland was very thorough and patient throughout the enti More

by rumford286
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 08, 2017 -

Elmwood Chrysler Dodge Jeep Ram responded

Wayne is one of our best. We love that you love him as much as we do and that you are happy with your new vehicle. All the Best, Team Elmwood CDJR

April 04, 2017

Exceptional all the way around. I cannot say enough nice things about this dealership. I was not looking forward to looking for a new car due to past, not so great experiences with More

by Roz84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Asermely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benamino Sciarcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Rouco
Apr 08, 2017 -

Elmwood Chrysler Dodge Jeep Ram responded

We like to keep it hassle free and easy here. We are so Glad you had a great experience and love your new vehicle. We can't to work with you and your family again. All the Best, Team Elmwood CDJR

April 03, 2017

Shady, deceitful Horrible experience with elmwood dodge. Gave me a lot of issues when trading in my leased vehicle because it was in an accident due to a faulty accele More

by Dodge ram
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Verdoia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Asermely
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Watters
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marcel Lamontagne
1.0
This rating includes all reviews, with more weight given to recent reviews.
Benamino Sciarcon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Miranda, Dennis Freeman, Jason Guilbault
Apr 03, 2017 -

Elmwood Chrysler Dodge Jeep Ram responded

THE ABOVE STATEMENT IS WOEFULLY INACCURATE: You crashed your brand new truck into a house. You cited the reason for your accident was due to faulty brakes and an accelerator. We took the vehicle in and had an investigator from Chrysler look everything over. Upon reviewing everything, Chrysler stated that there was NO ISSUE with the vehicle. The accident was caused by Operator Error (YOU). We still allowed you to trade the vehicle in and to purchase another one. The vehicle with damage you caused was repaired and put up for sale. When we take a vehicle in, it automatically lists the vehicle online for sale (which was explained to you via Facebook Messenger and via the phone) that's why there was simply a Stock photo of the truck and not actual pictures. CarFax IS A SEPARATE ENTITY and the information (which we have no control over) pertaining to the crash has not updated to their system yet. WE FULLY DISCLOSE THE VEHICLE HISTORY REPORT AS WELL AS ANY SERVICE RECORDS WE HAVE to perspective customers prior to their purchase of any vehicle. You were thanked for sharing your concerns and everything was politely explained to you in great detail. THE FACT REMAINS: YOU CRASHED YOUR TRUCK AND DID OVER $15K WORTH OF DAMAGE TO IT. WE REPLACED IT. You should be happy that you were able work the system and that we were professional enough to assist you. WE HAVE A STELLAR REPUTATION and Take claims like this very seriously. For the Record, No amount of money we could ever make from one sale is worth damage to OUR REPUTATION. If you look through our reviews you will see the opposite of what you are claiming. The reason being is, Since 1962 We have always taken care of our customers, stand by the products we sell (even when someone is being less than honest). One of the greatest things about this country is you are allowed to say whatever you want even when you are wrong. All the Best, TEAM ELMWOOD CDJR

Apr 03, 2017 -

Dodge ram responded

I like the passionate response of taking absolutely not accountability with this. 1. Chrysler never investigated it because the investigator didn't have his tool to plug into the truck. 2. I know for sure you were not able to see the police report where it stated that I said it accelerated all in its own. That the brakes tried stopping it but the truck accelerated 3. I have never met you nor talked to you about this. I dealt with Richie Miranda. So, clearly you have no knowledge of what happened because I never spoke to you. Unless you were told a lie by someone you work with, which wouldn't shock me. 4. Doesn't matter about the car fax being generated on its own. Numerous people have contacted elmwood about the truck and each salesman they dealt with online stated numerous of times that the truck was not in an accident at all. That's after the people asked to double check with a manger and they still came back stating that the truck has never been in an accident. And I have pictures of said conversatYou clearly want to sell it before the 30 days are up after it was fixed because that is when carfax updates its database. And your website has real pictures of the truck on line. 5. You took it back because I was ready to get a lawyer and I believe a lawyer contacted your dealership. Because the day after I was told they contacted your place your place called me and said you will do whatever it takes to take he truck back. Because in the salesmans own words "truck is dangerous". I was fine with everything until I saw you trying to be deceitful and sell a vehicle with the wrong information.

Apr 03, 2017 -

Dodge ram responded

Now please end all conversations with me. Please don't message me via Facebook either. Which I found very unprofessional as my name is not attached to this. So confidentiality is obviously not being followed by your dealership as well.

Apr 03, 2017 -

Elmwood Chrysler Dodge Jeep Ram responded

Your issue was addressed several times both here and on many levels via phone, Facebook and multiple times at the dealership. You spoke with both Wayne Bland on the phone and myself via Facebook I can send you the screenshots as well as provide them to anybody if need be. The truck was not dangerous except with you as the driver behind the wheel. There was nothing wrong with the vehicle. You simply aren't taking responsibility for your own actions. Again, we always show customers the vehicle history report as well as service records to any pre-owned vehicle prior to the customer making their purchasing decision. including this vehicle. You saying that the vehicle didn't stop on it's own is not definitive proof that there was something faulty with the vehicle it sounds like you lost control of your vehicle and crashed into a house then blamed it on the truck which was replaced after you caused over $15k worth of damage to it. Say what you want but the fact remains we have a stellar reputation and what you are saying doesn't really jive. Best of luck with your new truck.

Apr 03, 2017 -

Elmwood Chrysler Dodge Jeep Ram responded

You contacted the dealership's Facebook page directly. You also put up a scathing review that was absolutely untrue in an attempt to damage and slander our company name. You also tagged myself and my teammates who work very hard to take care of our customer base in this review. You called us out and we responded. Now you're asking not to be contacted? I'm not contacting you. I'm directly responding to you calling us out in a public forum professionally skirting around using the word "Liar" because I'm a nice person. As soon as you stop posting absolute garbage, I will stop responding.

Apr 03, 2017 -

Dodge ram responded

Thank you for the very unprofessional responses. This was what I was looking for. Word of mouth pays a big part in businesses success. The basically name calling and saying you should have gave me a helmet to also saying I drove the car into my house, saying I should go to driving school. All over the Internet where there is track record of this. AgainThank you. I will be sending this all to corporate along to many other outlets. Best wishes

Apr 03, 2017 -

Elmwood Chrysler Dodge Jeep Ram responded

I thought you were done conversing. Looks like you have more to say. I also love how you site that you only dealt with Richard Miranda then tagged half the dealership in your review. Which was it? Did you only deal with Richard Miranda or did you in fact deal with all of these people? It can't be both ways. The response you received was directly proportionate to the negative energy you are spewing. Forward these responses to whomever you like. We would love them to see how passionate we are about our dealership and our reputation. Given that we don't have a history of anything like this, I'm sure they will seemingly be attentive to what you are saying but in fact it won't amount to much. Again, All the Best

Apr 03, 2017 -

Dodge ram responded

O I will. Best wishes

April 03, 2017

Exceptional service and professionalism I've always wanted a Jeep and a friend of mine referred me to Elmwood Chrysler Dodge Jeep Ram in East Providence, RI. I didn't have my hopes set high More

by rjardin4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Asermely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Freeman, Nathan Amaral
Apr 03, 2017 -

Elmwood Chrysler Dodge Jeep Ram responded

This is a great review. Thank you for the kind words. We hope to see you again. All the Best, Team Elmwood CDJR

April 03, 2017

Very satisfied with dealer and saleman Very happy with entire process from locating the specific vehicle we were looking for to picking it up. Dealership is very clean and have had very go More

by Cstrycharz
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Bland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Jacob
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2017 -

Elmwood Chrysler Dodge Jeep Ram responded

We aim to please. Thank you for the review. We hope to see you soon.

April 02, 2017

only dealership we will ever use best sales /service team going , 2nd jeep we have bought from Richard miranda! sales team make things work , service listens ind makes it right, i kno More

by wannamech
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Verdoia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Jacob
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Miranda, Noel Tavarez, Chris Bessstte
Apr 03, 2017 -

Elmwood Chrysler Dodge Jeep Ram responded

Great Review. Thank you for the kind words. We look forward to continuing our relationship in the upcoming years. All the Best, Team Elmwood CDJR

April 02, 2017

Dedicated to customer satisfaction Leased my first Jeep here 3 years ago. Was impressed with the team & service department, so returned for trade in. Hit a couple of bumps but they wo More

by tracy.nelson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noel Tavarez, Dennis Freeman, Nathan Amaral
Apr 03, 2017 -

Elmwood Chrysler Dodge Jeep Ram responded

I respect the honesty of this review. Thank you for giving us the opportunity to re-earn your business. All the Best, Team Elmwood

April 01, 2017

Professional, easy, efficient, friendly My experience was pleasant all the way around, from sales to management and then finance. They all work together to make my visit there quick and ef More

by susan moran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Miranda, Noel Tavarez, Dennis Freeman
Apr 01, 2017 -

Elmwood Chrysler Dodge Jeep Ram responded

Team Work Makes the Dream work. Thank you for this great review. We hope to see you again. All the Best, Team Elmwood CDJR

April 01, 2017

Excellent job All of the guys at Elmwood Dodge did a wonderful job yesterday in assisting me with a new vehicle purchase. I have bought several new vehicles? at Elm More

by Reese quint
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Asermely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Freeman
Apr 03, 2017 -

Elmwood Chrysler Dodge Jeep Ram responded

Thank you for the review. Hope to see you in the future for your next vehicle. All the Best, Team Elmwood CDJR

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