Elmhurst Chrysler Dodge Jeep Ram

Enjoyed working with steve! I'm out of state and he made the process very easy. great communication. I'm out of state and he made the process very easy. great communication. More

I would not recommend Elmhurst Chrysler Dodge Jeep Ram after my experience purchasing a 2025 Jeep Wrangler Sahara 4xe from them on July 1. The problems actually started before I even left the dealershi after my experience purchasing a 2025 Jeep Wrangler Sahara 4xe from them on July 1. The problems actually started before I even left the dealership. I was prepared to purchase the vehicle without financing, but they would not allow me to use my debit card, write a check, or pay cash. I was told that if I wanted the Jeep, I had to finance it because I was from out of state. I ended up financing a vehicle that I was prepared to pay for because they would not give me another option. Unfortunately, things did not get better after the sale. The finance manager, Josh, later called me and said paperwork was being overnighted to me because he forgot to give it to me. It never arrived. I called about a week later, and he seemed surprised that I had not received it and told me it would be sent that evening. Nothing came. I still have never received those documents or even been told what they were for, despite asking. I completed my required Indiana VIN inspection and emailed it to the dealership on July 14. I heard nothing, so I followed up on July 17. General Sales Manager Lou Lopez responded that he had forwarded it to their license and title person. On August 6, I contacted Lou again. I specifically asked whether anything was still needed from me or whether there was anything that could delay my title or registration. I received no response. On August 14, 44 days after purchasing the Jeep, I called the Indiana BMV myself. They checked their system and told me they have nothing showing that my title or registration paperwork has been received or submitted. Tomorrow will be 45 days since I purchased the vehicle, and I still do not have my Indiana title, registration, or permanent plates. There have been other issues too. The Jeep came with only one key. The charger for the 4xe was missing, along with the power box and tools to remove roof/doors on Wrangler. An OEM extra key alone is around $400, and I have had to purchase items that I expected to come with the vehicle. Communication after the purchase has been terrible, and I have spent an unreasonable amount of time calling, emailing, and trying to figure out things that should have been handled by the dealership. I have now contacted the Indiana BMV and filed an official complaint with the Illinois Secretary of State regarding the title and registration issue. I also have copies of the emails documenting my attempts to get this resolved. If you are considering buying here, especially if you live outside Illinois, I wouldn’t do it. I learned my lesson thinking I was getting a deal for $3K less. HA, what a joke. Between the missing key, missing accessories, financing I did not want, and now the title and registration mess, it has absolutely not been worth it. Just run far away from this shady xxx dealership!! I should not be 45 days into owning a vehicle wondering where my title paperwork is after repeatedly trying to get answers from the dealership. I would never purchase another vehicle from this dealership. More

We purchased a car from Matthew Pettis at this dealership. We were told that all paperwork would be taken care and plates would be in the mail. Here we are 3 months later and they are telling me t dealership. We were told that all paperwork would be taken care and plates would be in the mail. Here we are 3 months later and they are telling me to drive on expired plates and they will reimburse me if pulled over... What a joke.. They have not submitted the paperwork to Indiana BMV. I am now forced to file complaint with Illinois State Secretary. I repeat Do not buy a car from here. DO NOT TRUST MATT PETTIS, SOFIA RAMIREZ OR THEO NOOR. To sum up our experience, the salesman pressured us into buying the car with 0 money down because this car is not very expensive and the dealership still needs to make money. That is what he said quote for quote. Thank god we are smart and did not listen to that terrible advice. DO NOT GO HERE. More

Andres and the team here were great! Got me approved on my dream car a brand new Dodge Durango! Got me approved on my dream car a brand new Dodge Durango! More

Once again—a terrible, abysmal experience. These people are dishonest liars. I dropped off my car for warranty work; I’ve been trying to speak with the manager, but they keep evading me and ma These people are dishonest liars. I dropped off my car for warranty work; I’ve been trying to speak with the manager, but they keep evading me and making excuses to avoid putting me through to him. Fabian—a service department employee—thanks for refusing to connect me with your manager. Once again, I continue to lose money because of the lies told by this dealership; I am left without a car for work because they couldn't arrange a rental vehicle or an Uber to get me around. More

⚠️ VERY BAD EXPERIENCE – DISHONESTY AT ELMHURST FORD & ELMHURST CDJR ⚠️ Yesterday I visited Elmhurst Ford with the intention of purchasing a 2024 Honda Prologue Touring (VIN: 3GPKHXRJ7RS510355 / Stock: ELMHURST CDJR ⚠️ Yesterday I visited Elmhurst Ford with the intention of purchasing a 2024 Honda Prologue Touring (VIN: 3GPKHXRJ7RS510355 / Stock: A510355) that I saw advertised on their website. From the beginning, there was a lack of transparency. The salesperson confirmed that he would bring the vehicle from Elmhurst Chrysler Dodge Jeep Ram and asked me to wait. After more than 20 minutes, he came back with a Tesla Model 3, claiming the Honda had already been sold—despite previously telling me he was going to get it. I then drove directly to Elmhurst Chrysler Dodge Jeep Ram, where the vehicle was actually on display. I started the purchase process, and they began appraising my trade-in. During that time, the same Ford salesperson showed up, which was highly suspicious. Shortly after, the process suddenly stopped without a clear explanation, and I was told again that the vehicle had been “sold.” This situation shows a complete lack of honesty and coordination, and possible internal interference between both dealerships. 🔴 Key issues: Misleading information about vehicle availability Wasted time due to false promises Poor communication between dealerships under the same ownership Lack of respect for the customer Signs of internal pressure or manipulation affecting employees It is unacceptable for two dealerships under the same ownership to operate this way. This reflects not only disrespect toward customers, but also toward their own staff. ❗ Conclusion: I do NOT recommend doing business with these dealerships. The dishonesty and lack of professionalism were clear throughout the entire experience. More

We had a horrible experience with the sales team member, Miguel. He was very disrespectful, combative and defensive throughout the experience. My niece was interested in buying her first car and he consta Miguel. He was very disrespectful, combative and defensive throughout the experience. My niece was interested in buying her first car and he constantly belittled and berated her. While I was along to help her through the process, I had to stop him from raising his voice and being inappropriately rude to her several times. She asked why the online price had increased in the last week, specifically after she scheduled the test drive (she had screen shots to demonstrate the change) and he told her it was a glitch and told her that she didn't understand how this worked. We finally got up and left while he made a scene and continued to yell at us. Completely unacceptable. I have tried to call and talk to a manager and have not heard back. We will NOT be buying from this dealership and I hope this helps others stay away from this location so they can avoid a similar experience. More