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McGrath BMW Of Elmhurst
Elmhurst, IL
232 Reviews
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Showing 232 reviews
November 25, 2024
Disappointing Experience with BMW Elmhurst Service Department I want to share my recent frustrating experience with BMW Elmhurst, hoping to bring attention to their service practices and communicat Department I want to share my recent frustrating experience with BMW Elmhurst, hoping to bring attention to their service practices and communication. Background In September, I noticed an unknown issue with my vehicle. The engine light wasn’t on, and no error codes were showing. A friend suggested the battery might be the problem. I took the car to AutoZone, where they tested the battery and alternator and found no issues. Still facing the problem, I brought my car to BMW Elmhurst for a diagnostic—this was the second or third time this year. Since I am not a certified mechanic, I described the issue to their staff member, Chris, as best I could. They provided me with a loaner vehicle and kept my car for five days. When Chris followed up, he stated I needed a battery replacement but didn’t mention any additional issues found during their diagnosis. The Issue After replacing the battery, an ongoing problem persisted. I began experiencing engine overheating, loud fan noise, and issues when accelerating. I called BMW Elmhurst two days later to explain these new symptoms and to ask if they would still be covered under the previous diagnosis. Chris told me I’d have to pay for another diagnosis, which had increased from $235 to $250. I declined. Frustrated, I took my vehicle to H & M Autohaus Inc. in Westchester, where I paid $190 for a diagnostic (credited toward the repair cost). Within 24 hours, Jerry identified the issue: a faulty water pump and temperature sensor. My Concerns While I’m grateful to H & M Autohaus for their expertise, I feel misled and disappointed by BMW Elmhurst’s service. When I called to discuss the situation, the Service Manager Giacomo told me, “You’re confused,” and explained that they don’t perform a full diagnosis but only address the specific issue described when the vehicle is brought in. This contradicts my understanding of what a diagnostic service entails and feels like a poor excuse for their failure to identify the underlying problem. Instead of addressing my concerns, the manager deflected by referencing earlier diagnostics from this year and scenarios about going to the doctor which had no relevance to the current issue. Why This Matters I have spent over $2,000 at BMW Elmhurst in the past and held the staff in high regard. This experience has eroded my trust. I even considered trading in my older vehicle with them, but after this ordeal, I will likely explore the Naperville location instead. Customers rely on dealerships to provide THROUGH, professional service. It’s unprofessional to solely base underlying factors off customer descriptions because no matter what the customer describes we are NOT certified mechanics, as professionals we’re held at a higher standard. They failed to identify critical issues like a failing water pump, especially when another shop could pinpoint the problem so quickly and efficiently. Sincerely, Draua C. More
by Draua C.
Employees Worked With
Chris and Service Manager(Giacomo)
May 31, 2024
Great service. Michael our salesperson was very helpful and informative. We are very pleased with our new BMW . Thank you Elmhurst BMW ☺️ we will definitely come ba Michael our salesperson was very helpful and informative. We are very pleased with our new BMW . Thank you Elmhurst BMW ☺️ we will definitely come back in the future! More
by lubinskam
Employees Worked With
Michal Banach , Jack Metz , Luke
May 07, 2024
Joe Svoboda, as others have said is great. However their silly markups on every car is plain stupid. Stay away. See bottom of each posted vehicle. been serving customers since 1961! However their silly markups on every car is plain stupid. Stay away. See bottom of each posted vehicle. been serving customers since 1961! Price plus applicable taxes/fees, $89.95 NitroFill, $995 LoJack $650 Diamon-fusion. Contact dealer for further details. Awards: More
by Carguy12
Employees Worked With
Joe
February 28, 2024
The team, specifically JOSEPH SVOBODA, were amazing. Communication were timely, questions answered promptly, and if you want to get to the dealer from the airport, let him drive! Make this dealer a prio Communication were timely, questions answered promptly, and if you want to get to the dealer from the airport, let him drive! Make this dealer a priority. More
by debburgess99
Employees Worked With
JOSEPH SVOBODA
January 28, 2024
Many thanks to Michal Banach and Luke who made everything easy. McGrath BMW of Elmhurst is very successful with its experienced and caring team. easy. McGrath BMW of Elmhurst is very successful with its experienced and caring team. More
by Alida
Employees Worked With
Michal Banach, Luke
January 09, 2024
This was once a great local dealership it has been sold to a large auto group. I viewed a vehicle online and contacted the dealership to find out if it was available. I was contacted by a salesperson who s to a large auto group. I viewed a vehicle online and contacted the dealership to find out if it was available. I was contacted by a salesperson who said yes it was. I visited the and was shown the vehicle offered a test drive and said i am interested but want to show my wife since it was local dealer. I went back she liked they were closed. So, I contacted the salesman, but he was off. He recommended an associate which I contacted. I went back talked to the salesperson and he offered another test drive, so we went for quick ride, and I said let's try to work out a deal. We negotiated and where close to a deal, and we were close. After I left and thought we were close they give, and I do we will make it work! Then the Bomb they never ever mentioned a mandatory fee for "Special Air" and Special Rain X coating called Diamond Shield and a Mandatory LOJACK system even though it has "ONSTAR" for the SUM of $1700 which I was never informed of by any salesperson even though they said it was on the ad the print with very small and very faint barely legible Disclaimer it says in the very bottom of the ad that this was needed to purchase! Since it was the Mcgrath auto group who bought the dealership called several of their dealerships to see if it was store wide, it was not. There is Toyota dealership next-door they own, and they said NO we would not do that to our customers we have fair and upfront pricing with no Tricks. So, I am assuming that the general manger Irv Shenderovsky has instituted. Or was taught all the trick of the automobile business. He attended the NADA automobile academy where I guess they teach dealers unethical and dishonest ways to pad the bottom line. I like to write reviews and praise people that are honest and do their job well in any industry. But the old Western Ave dealer tricks are alive and well with only the Mcgrath Elmhurst BMW authorizing this old school Trick. If you are in the search of a New or preowned vehicle stay clear of this dealership. I will be posting this on Facebook, Google reviews and several other automotive and other websites so if it is removed! There will be numerous posts across the internet to inform average hardworking people a HeadsUp to dealership Tricks. I am hoping this will save people time when searching for a car or truck the time that I lost looking for another Vehicle. Thank you for posting This rating as I believe in Honest way to conduct Business! And Love Dealerrater.com More
by kenprzybylski
Employees Worked With
Joe Svobda #! salesman Glenn Ustas
November 18, 2023
They did not want to work with the customer price wise. Also the sales person didn’t even bother to help us. I came in to buy the car I had 25k cash ready but they didn’t care. I had better customer servic Also the sales person didn’t even bother to help us. I came in to buy the car I had 25k cash ready but they didn’t care. I had better customer service at Mercedes Benz of St. Charles More
by erickuym
Employees Worked With
Don’t remember
May 13, 2023
I've purchased at least 5 or 6 cars from this dealership and keep coming back because they're so nice and easy to deal with. I highly recommend them. and keep coming back because they're so nice and easy to deal with. I highly recommend them. More
by Chris Marti
Employees Worked With
Joe Svoboda
April 10, 2023
Josh at Elmhurst BMW was great as is the dealership. Saw the car on line on Monday. No pictures. Josh sent me pictures and the car fax and got it cleaned up and ready for my purchase on Thursday. Best Saw the car on line on Monday. No pictures. Josh sent me pictures and the car fax and got it cleaned up and ready for my purchase on Thursday. Best part stat to finish at the dealership 1 hours 39 minutes done and driving away. More
by jvaughn
Employees Worked With
Josh Hatzigiannis
