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Elliott Auto Group

Mount Pleasant, TX

4.5
880 Reviews

2055 Burton Rd

Mount Pleasant, TX

75455

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Showing 880 reviews

January 31, 2014

This was an internet purchase and first time to do this. The response to my requests were quick and honest with no high pressure to purchase a vehicle. The condition of the vehicle was as stated. The vehi More

by CMRATJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Vaseleck
Jan 31, 2014 -

Elliott Auto Group responded

CMRATJ, I want to take a moment and let you know that we truly appreciate you taking the time to share your experience. Thank you so much for giving Elliott Ford Lincoln a chance to earn your business. As we all know, the Internet is getting to be a much larger part of our lives these days and it is definitely here to stay. The task of buying a vehicle online without ever having seen it in person can be a little daunting, but as you attested to, everything went very smoothly. You dealt directly with our Internet Sales Director, Brian Vaseleck and you can see why he has risen through the ranks. He is dedicated to making sure that everything is done upfront and honestly and he is excellent at making sure all your questions are answered to your satisfaction. Thank you again for business and welcome to the Elliott Family!

January 30, 2014

Best car buying experience ever. I was referred to you by James Tate from Waggoner Cadillac in Tyler, TX and we will certainly come back to buy our next pickup!!! More

by cfoote
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Loveless, Robby Dunn
Feb 03, 2014 -

Elliott Auto Group responded

cfoote, I want to thank you for your business and for your willingness to give Elliott Auto Group a shot to earn your business and for sharing your experience. We are proud that we have earned the kind of reputation that will allow other dealers feel comfortable recommending us to their own customers. Again we appreciate your business and welcome to the Elliott Family!

January 28, 2014

Love working with Ashley. Great customer service and response. This was 3rd time using Elliott motors and have recommended to friends and will continue to recommend. More

by Candacemichelle72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Willson
Jan 28, 2014 -

Elliott Auto Group responded

Candacemichelle72, Thank you so much for taking the time to share your experience. Ashley is a great guy and truly excels at his customer service. Thank you for your business and for being such a loyal member of the Elliott Family!

January 25, 2014

Everyone from service to sales to financing was friendly and caring and working very hard to get the best deal possible. Everyone was honest and I had an overall pleasant experience. This was the 2nd car More

by dsanspon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 28, 2014 -

Elliott Auto Group responded

dsanspon, We truly appreciate you taking the time to share your story with us. You are absolutely right, Carla is excellent in all areas of customer service. I jokingly call her the "Hardest Working Woman in the Car Business" because she does work so hard for her clients. Again, thank you for your business and for being such a great part of the Elliott Family!

January 23, 2014

Overall great buying experience. Very knowledgable sales team directed by great management. Highly recommend giving them a visit for new or used vehicles!! Thank you Elliot Ford Lincoln!!! More

by Alan0111
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Clark, Ashley Willson
Jan 23, 2014 -

Elliott Auto Group responded

Alan0111, Thank you so much for taking the time to share your experience. We appreciate your very kind words and are proud to have you as a part of the Elliott Family.

January 23, 2014

Everyone I spoke with were very friendly & helpful. They were not pushy or hounding in anyway & this was most appreciative. They helped set up my UConnect and a few other car details I had questions wi More

by luvmytxkidz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Loveless, David Sharp, Robby Dunn, Joey Smith
Jan 23, 2014 -

Elliott Auto Group responded

luvmytxkidz, Thank you for being such a great client and sharing your experience with Elliott Auto Group. Joey is very knowledgeable and when it comes to a proper delivery of a vehicle (ie. pairing your phone, setting all the customer settings, etc.) he is very thorough. Thank you again for your business and being such a great part of the Elliott Family!

January 22, 2014

We chose to deal with Elliot Dodge because of Brent Dove. We have dealt with him in the past and are happy with him. I cant remember the gentleman's name that did the financing for us. He was pretty friendly More

by nettinet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 23, 2014 -

Elliott Auto Group responded

nettinet, First off, I would like to thank you for taking the time to share your experience. You are absolutely correct about Brent Dove, he is an excellent professional and takes great care of his clients. I would like to apologize for the issue you experienced with your truck. Unfortunately, there are some times when "critters" can get under the hood of the vehicles while on the lot and cause some damage. Additionally, I would like to apologize for the phone conversation that you had with the Credit Acceptance Manager, there is never an excuse for bad customer service. If there is anything else that we can do to help, please contact our Sales Manager, Bryan Loveless at 903-572-4371. We do appreciate your business very much and are proud to have you as a member of the Elliott Family.

January 22, 2014

I had a wonderful experience at Elliot of Mount Pleasant. The customer service was wonderful. The overall experience was amazing. I highly recommend this dealership. More

by iburson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Carrillo
Jan 23, 2014 -

Elliott Auto Group responded

iburson, We sincerely appreciate you sharing your experience with Elliott Auto Group and Victor Carrillo. Victor is a very highly qualified professional that works hard at making certain your needs and wants in your new vehicle are met to your standards. You are absolutely correct about him providing "wonderful" customer service. Again, we thank you for your business and are excited to have you as a part of the Elliott Family!

January 22, 2014

I think Brent chose a great truck that could be financed to my needs and I am very pleased with his efforts to find a vehicle that fits me. He was very professional and friendly. I am happy with my overall More

by Jdhinton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robby Dunn
Jan 23, 2014 -

Elliott Auto Group responded

Jdhinton, Thank you for taking the time to share your experience with Elliott Auto Group in general and Brent Dove in particular. Brent is a fantastic professional that is diligent in making sure that he gets you just what you are looking for. Again, we appreciate your business and are thrilled to have you as part of the Elliott Family.

January 21, 2014

This is a great bunch of people! We received excellent customer service all the way around and everyone had a genuine smile on their face. We tried other dealerships, with very disappointing results, so More

by jneely1022
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Loveless
Jan 21, 2014 -

Elliott Auto Group responded

jneely1022, Thank you so much for your kind words. We really do appreciate each and every one of our customers and you are right, the smiles are genuine. We are very proud to have you as a part of the Elliott Family and look forward to a long relationship.

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