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Elliott Auto Group

Mount Pleasant, TX

4.5
880 Reviews

2055 Burton Rd

Mount Pleasant, TX

75455

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March 02, 2014

We were very pleased with the dealership for their great hospitality. From the time we walked up they greeted us and even knew us by name without ever meeting us. They knew were driving in from Midland ,TX More

by ishgonzalez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Vaseleck, Charlie Wilbanks, Matt Farrer
Mar 16, 2014 -

Elliott Auto Group responded

ishgonzalez, First off, I would like to thank you for your kind words. We do indeed work hard to make sure that you are treated with the utmost importance from the moment you initially contact us and throughout your entire ownership experience. We appreciate you making the time investment involved to get to us from Midland and we hope that you will consider us for all your future vehicle purchases. Again, thank you for your business and for sharing your experience. We are proud to have you as a part of the Elliott Family.

March 02, 2014

my husband and I had a very well experience. we didn't have to wait 2or3 days for as the car it is wonderful. The car drives very smooth. More

by blacksheep903
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Wilbanks, Matt Farrer
Mar 16, 2014 -

Elliott Auto Group responded

blacksheep903, Thank you so much for allowing us the opportunity to serve you during this vehicle purchase and for taking the time to share your story too. It is our goal to make your car buying as quick and smooth as possible. Again, thank you for your business and welcome to the Elliott Family.

February 28, 2014

Took some haggling on the price. But the friendliness of the staff is second to none. Hassle free car buying experience. Just wish the dealer gave a bigger dealer discount instead of relying mainly on rebat More

by bell4fan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Clark, Jason Hein
Feb 28, 2014 -

Elliott Auto Group responded

bell4fan, Thank you for your business and for taking the time to share your experience. You are absolutely right about the friendliness of our people. As you noted, you worked with Jimmy Clark and Jason Hein who both excel at taking care of their clients. Our whole team works hard to make sure that every client is treated better at Elliott's than anywhere else. You also mentioned the pricing and I wanted to touch on that briefly. A lot of dealerships will price their vehicles way up in order to negotiate a lower price. We don't do that at Elliott Auto Group. Our motto is "The advertised price is the actual price". We do our best to make sure that we are priced very well according to the market so you don't have to do a bunch of negotiating. We feel that we offer the best value in the business whether it is our sales department, our service department or our parts department. Again, we thank you for your business and are glad to have you as a part of the "Elliott Family".

February 27, 2014

I was looking for my fiance a nice SUV. We decided to contact Elliott in Mt.Pleasant. I contacted Cary Laffey and within a matter of time we signed papers on a very nice Ford Edge the same afternoon. I d More

by bobbyvaughn903
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 28, 2014 -

Elliott Auto Group responded

bobbyvaughn903, Thank you for allowing us to be your choice for your Ford Edge and also, thank you for taking the time to share your experience. Cary is a great guy who is very intent on making sure that all of his clients get superior customer service as well as an excellent deal. Again, we appreciate your kind words and we look forward to having you as a member of the "Elliott Family" for many years to come.

February 26, 2014

I approached Carla, the sales representative who sold me my PT Cruizer, when I took the Cruizer in to be serviced. I told her about my husband's worsening physical condition due to Parkinsons, and she was More

by donaghue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carla and the man who prepared the paperwork whose name I don't remember
Feb 28, 2014 -

Elliott Auto Group responded

Charlene, First off, I would like to say thank you for choosing Elliott Auto Group for your purchase. I would also like to thank you for taking the time to share your story. You are 100% right about Carla. I jokingly call her the "hardest working woman in the car business" but in all honesty, she is. Carla is a very caring lady who will go to the ends of the Earth for her clients. She has a knack of finding the perfect vehicle for you by listening to your particular situation and adding her years of experience to come up with an excellent choice. I am so glad that we were able to get you the right vehicle for you and your husband. Car dealers have been stereotyped for years as people who don't care about anyone but themselves. By and large, that is not the case and it certainly is not the case here at Elliott Auto Group. Again, thank you for your business and for your kind words. We are honored to have you as a member of the Elliott Family!

February 23, 2014

We are both Ford/Lincoln owners and have been for a long time. We drive 50 miles one way for their top notch service. The honesty, credibility and professionalism of this dealership should be the standard More

by FL450
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Lowery + numerous others not listed, Jimmy Clark, Ashley Willson, Charlie Wilbanks, Cotton Guest
Feb 24, 2014 -

Elliott Auto Group responded

FL450, First off, I would like to thank you for taking the time to share your experience with Elliott Auto Group. As you mentioned, we strive to provide the highest level in "honesty, credibility and professionalism" in everything that we do. Whether it be sales, financing, service or parts, this level of integrity is the goal we seek. Once again, thank you for your time, for your business and for being such a great part of the Elliott Family.

February 21, 2014

Colin went above and beyond to make sure he found my family the best vehicle that would fit our everyday needs. He was not afraid to say that he didn't know something but would find out and did that rig More

by mbutler75455
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin McDaniel, Robby Dunn
Feb 24, 2014 -

Elliott Auto Group responded

mbutler75455, We greatly appreciate you taking time to share your experience with Elliott Auto Group. As you mentioned, Colin is extremely helpful and his customer service is amazing. The same holds true with Robby as well. I think you said it perfectly when you said, "These two are an excellent team together.". Thank you for your business and we are proud to have you as a part of the Elliott Family!

February 20, 2014

I have dealt with Robby Dunn and Charlie Wilbanks for several years and trust them to make the best deal possible for a vehicle. Today I was helped by Breelan Peterson and found him to be quite helpful More

by janag61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Breelan Peterson, Charlie Wilbanks, Robby Dunn
Feb 21, 2014 -

Elliott Auto Group responded

janag61, Thank you so much for your kind words. As you mentioned, Robby and Charlie are phenomenal to work with. As you also pointed out Breelan is a star as well. He is very focused on making sure that you get the right vehicle and at the right price. We want to thank you for your continued support and for being such a wonderful member of the Elliott Family!

February 18, 2014

I was very impressed by the promptness of the salesman to contact me right back and had the vehicle my husband & I wanted to test drive. he had the MKZ Lincoln parked up front when we arrived and was very in More

by music777
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin McDaniel, Jimmy Clark
Feb 21, 2014 -

Elliott Auto Group responded

music777, Thank you so much for taking the time to share your experience with us. We do work very hard to make sure that when you inquire about a vehicle, we are quick to respond to you. We realize that your time is valuable and that you don't have time to waste waiting on us to respond, nor should you. We are thrilled that you gave Elliott Auto Group the opportunity to provide you with the information that you were seeking and ultimately get you the MKZ you wanted. Again, thank you for your business and welcome to the Elliott Family!

February 13, 2014

When I approached Jimmy Clark at Elliott Ford Lincoln, I needed a vehicle, and I needed it fast. The service and information that I received from Jimmy was top notch. He answered all of my questions comple More

by justinearman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Clark
Feb 13, 2014 -

Elliott Auto Group responded

justinearman, Thank you for your business and for your willingness to share your experience with Elliott Ford Lincoln. You mentioned how helpful Jimmy Clark was in your car buying endeavor and you are absolutely correct. Jimmy has been in the business for several years and there isn't anyone who is more concerned in making certain that you are taken care of like royalty. Jimmy has the most character of nearly anyone that I know. He is genuinely concerned with making sure you know everything that there is to know about your vehicle and how it all works. Again, we appreciate your business and we are thrilled to have you as a member of the Elliott Family!

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