Elkins Chevrolet

I have never been to Elkins before, this was my first experience. I read nothing but good things on google, and it turned out true. This was my best experience BY FAR with any Chevy dealer. I live in bur experience. I read nothing but good things on google, and it turned out true. This was my best experience BY FAR with any Chevy dealer. I live in burlington and I have been to other car dealerships so I already had in mind what I was getting myself into, but I was completely wrong! The service was nothing short of EXCELLENT. I worked with matt and adam in service.. they are nothing short of spectacular. They answered all my questions and concerns and reached above and beyond to help get my car fixed and back to the way it should be.. also the friendliness is outstanding, you would of thought i had been coming to them forever, i look for personable people who give respect & i came to the right place. In my opinion if you are looking for a top notch Chevy dealer to get work done to your vehicle even for the Sales Dept. go to Elkins! It was definitely worth the trip from Burlington and I will never go anywhere else! So thank you Elkins for making my first experience the BEST! More

I had a groupon for an oil change and wanted to use it for full synthetic. I knew it would be more money, as it said so on the groupon. When I made my appointment I inquired about the price difference a for full synthetic. I knew it would be more money, as it said so on the groupon. When I made my appointment I inquired about the price difference and was told 20-25$ extra. When I picked up my car the bill was double what I expected. I asked about the bill and was being charged for the full price of 6 quarts of oil. I asked why I would pay the full price of the synthetic and not the difference between the two, regular vs. Synthetic. I was told that's how they do it and that was all. I knew I was going to pay more for synthetic just didn't think I would be basically paying for 12 quarts of oil. **********Update to this story is John the service manager contacted me about the misunderstanding and went above and beyond what he had go do and gave me a free oil change. It's good to see customer service is alive and well at this dealership. More

I had an issue that, after researching online, was an issue for many cars like mine and was part of a recall. After a check, my VIN was not part of the recall. Elkins took care of the problem anyway at issue for many cars like mine and was part of a recall. After a check, my VIN was not part of the recall. Elkins took care of the problem anyway at no cost to me. Very happy that they went the extra mile to make sure I was satisfied. More

Requested information on after sale addition to car for exhaust system on 2011 SS Camaro. Very informative and knowledgeable about part requested. Ordered part on Wednesday and had installed Monday by mi exhaust system on 2011 SS Camaro. Very informative and knowledgeable about part requested. Ordered part on Wednesday and had installed Monday by mid afternoon. Car returned washed and ready to go, and cost was less then expected. Had ride to my office and picked up when car ready, and ready when stated it would be. Great experrience have already reccommended othere to this dealership. GREAT JOB> Thanks. More

My husband & I have been searching for a new car for months. We tried several dealerships including a chevy dealer in NY. We were about to give up when my dad recommended Elkins (he had bought his tru months. We tried several dealerships including a chevy dealer in NY. We were about to give up when my dad recommended Elkins (he had bought his truck there). As soon as we pulled up, Jim was there to greet us. Told him what we were looking for and he was very helpful. He even was understanding when we said we also wanted to visit VW. But sure enough, after VW we ran back to Elkins. Jim had our car & paperwork ready. He was the best salesman I ever dealt with and I would recommend him to anybody & everybody!!!! More

On thurs 9/29/11 my wife and I went looking for a new vehicle. We searched the internet long and far, traveled to lansdale, langhorne ect. After our trips in pennsylvania we went looking online again, vehicle. We searched the internet long and far, traveled to lansdale, langhorne ect. After our trips in pennsylvania we went looking online again, this time searching vehix, instead of autotrader. We came across an 09 jeep grand cherokee limited. The truck was decently priced and had all the options we were looking for. I called at around 5 oclock to see if the vehicle was still available, it was. Dave then asked me for my information and when we would come to look at it. We said we will be there in 45 mins. We arrived at Elkins chevy at around 5:50. Jim greeted us and said he could help us with anything we needed. We told him we had just called about the 09 Jeep. He grabbed the keys, we both took the truck for a test drive. My wife wanted to compare it to another vehicle. We stepped away from the jeep for approx. 8 mins. While we did so another salesman took another customer out for a test drive in the jeep. We found that kind of odd since we hadnt made a decision about any vehicle yet. Once he came back and my wife saw the jeep again, she said lets do this, I want the jeep. Jim our salesman said ok great lets get the paperwork started. Meanwhile, the other customer and salesman were doing the samething. It was under our impression that since we called about it first and test drove it first that it would be up to us if we were going to buy it or not. Jim still got our paperwork together and started the process because the manager Dave never told him the other customer said he was going to buy the jeep. After waiting for over an hour to process the paperwork and get our trade evaluated, the manager Dave asked if he could talk to us. We asked if there was a problem, he said no but the other customer said he wanted the jeep first and they were going to give it to him. He tried to offer us another car, but who wants to do that once your set on something you like? He wasnt the most customer oriented manager and gave us some other options we werent interested in. So after wasting 3 hours at this dealer we left with nothing, our credit was run and we were pretty much just looked at as people that could be convinced to buy something else. While all this said, our salesman Jim (scooter) was great. He was a nice guy, talked to my wife because it was her truck, not mine, and made us feel like he knew what we wanted and how to help us. Thankfully this experience made us learn. We found another jeep that was exactly what my wife wanted the next day from lansdale chrysler, jeep, dodge. We walked in told them what we wanted, and walked out with our new vehicle. Thanks for making us spend our 30k elsewhere Dave. If you would have talked to us like customers and really wanted our business, maybe you would have gotten it. More

Service and sales are exceptional! Service is great & friendly. Amazed at the length of time they take. The staff was friendly and explained all work before it was performed & friendly. Amazed at the length of time they take. The staff was friendly and explained all work before it was performed More

We were buying a new vehicle for the first time and had unique family circumstances that made this a particularly difficult decision. Both Steve and Bob made us feel very welcome and were very accommodatin unique family circumstances that made this a particularly difficult decision. Both Steve and Bob made us feel very welcome and were very accommodating, making a tough decision much easier. In the end not only did they locate a vehicle that was exactly what we were looking for in terms of color, trim, ect., but they worked with us to make it a good deal as well. Professional job! More

We needed a car with good gas mileage for commuting purposes. As soon, as we arrived at the dealership Tony greeted us and let us test drive the vehicle we had chosen. Once we decided on the vehicle, purposes. As soon, as we arrived at the dealership Tony greeted us and let us test drive the vehicle we had chosen. Once we decided on the vehicle, he started the paperwork. Another salesperson, Jimmy, took over for Tony because he had other people. Jimmy stayed with us late to finish all of the paperwork so we could leave with the car. Everyone at Elkins is definitely friendly and appears to be a committed team of people. More

One of the most important aspects of buying a car is the service you will receive after the sale. Elkins Chevrolet is by far the BEST service department we have ever had the pleasure of doing business with. service you will receive after the sale. Elkins Chevrolet is by far the BEST service department we have ever had the pleasure of doing business with. We buy MANY cars and have dealt with many dealers over the years and I can not say enough GOOD about this service dept. Not one time have I had a complaint that they have not addressed and without question. Not to leave out the sales dept. They too were a pleasure to work with. When you leave a dealer feeling stress free and happy with the deal you have made, then you have found a good dealer. Our vehicles are under factory warranty and we could choice a dealer closer to us however we chose to drive the hour because of Elkins Chevrolet Service Department. More