Elk Grove Volkswagen

I was assisted by Zack Tanner, a relatively young sales assistant. Not super-experienced as some veteran salespeople are, but very friendly and helpful, honest, low-pressure, and able to promptly answer o assistant. Not super-experienced as some veteran salespeople are, but very friendly and helpful, honest, low-pressure, and able to promptly answer or find answers to my questions. I'm glad I worked with him. The used 2008 Passat I bought died within 15 miles of the dealer, was towed back, and I unexpectedly ended up spending four days in the area (I live in Los Angeles) until it could be repaired due to a Sunday service shop closure and then July 4th holiday. A bad ignition coil, a simple repair. During that time, the dealer provided me with a loaner car which I was able to take to San Francisco for two days, something they normally wouldn't allow, of course. So the dealer was quite sympathetic and helpful in that regard. (Coils sometimes go bad in these cars...VWs of that era ain't Hondas when it comes to reliability....and by pure chance it happened minutes after I bought it, but the unpredictable parts failure doesn't reflect negatively on the dealer at all.) An overall good experience with this dealer, and certainly with Zack. A few minor negatives: car tires were surprisingly overinflated I discovered later, engine oil was a quart low despite said to be changed (I'm still not 100% convinced of that), and the service advisor was quick to correct me when I mentioned 10K mile oil changes, and that 5K is correct. (The manual clearly states 10K.) Other than these lesser issues, the big picture -- the vehicle purchase and then dealing with the car being dead for several days -- were both pleasant and well-handled by the dealer. More

This Dealership is one that can teach others within the industry. While looking at the car we were provided every oppertunity to ask questions and ensure that it met not only out needs but our price witho industry. While looking at the car we were provided every oppertunity to ask questions and ensure that it met not only out needs but our price without the pressure. Instead of the standard back a forth, this dealership cut to the chase and set a price that we were both happy with. This was a win win for everyone. More

Bruce made buy a car easy, painless and stress free and actually fun. He listened, knew our price point and payment budget, and helped us find a safe car for my daughter to take back to college. Didn't wa actually fun. He listened, knew our price point and payment budget, and helped us find a safe car for my daughter to take back to college. Didn't want or try to sell us anything other than what we needed or could afford. Ash was efficient and extremely polite and easy to work with. We had taken test drives at Stockton dealers early in the evening, and the quality of EG VW cars FAR exceeded what we had seen in Stockton. The information given to us on what your service dept had to do to the vehicle and the CAR FAX was given to us without asking. I have already recommended EG VW to my co-workers. More

This is the third car my wife and I have bought from Elk Grove VW. Everyone there has always been very friendly and knowledgeable. We were particularly grateful that the sales-perssons did not try to pressu Grove VW. Everyone there has always been very friendly and knowledgeable. We were particularly grateful that the sales-perssons did not try to pressure us, but were straight-forward regarding prices and what they could and could not do for us. More

I have to say, I did talk with several people at the dealership, and all were held accountable for what they had told me regarding the purchase price of my trade in vehicle and the price that I was will dealership, and all were held accountable for what they had told me regarding the purchase price of my trade in vehicle and the price that I was willing to pay for my new used Rav4. They researched what I had been told, and held to their word. The finance person did a wonderful job getting me the lowest annual percentage interest rate I was entitled to receive. I was very impressed with the honesty of everyone and the teamwork I felt every had. I love my new used Rav4! More

Hands down the BEST sales associate to work with at ANY dealership - hands down!!! I purchased my 2009 VW CC from Brian a few years ago and have since referred several friends and family to purchase their dealership - hands down!!! I purchased my 2009 VW CC from Brian a few years ago and have since referred several friends and family to purchase their vehicles from him. As a result, they also received the best service from Brian when they purchased their vehicles from him too. Throughout the years from bringing my vehicle in for service, Brian always greeted my husband and myself with a smile, he remembered us by name EVERY time and was always very friendly and approachable at ALL times. During the purchase of our vehicle, there was no pressure to buy a vehicle from him and we were able to take our time in the decision making process, which really took so much stress off of us because typically, that's not how sales people can be at a car dealership. And really, I don't even like referring to Brian as a sales person, because you don't get the feeling that he is in this for the sale, but rather to make sure that the customer gets what they want, at a payment which they can dictate and just be extremely happy with the overall purchase. I feel as though Brian knows that he is continually building a career with great repeat customers, and not just trying to make a quick buck. He truly cares about his customers and listens to everyones concerns. Brian volunteers his help in any way possible to make sure that no one is left with uncertainty and overall, everytime I have dealt with him, I have been more than pleased with the results. Go in and see Brian and I guarantee that you won't be disappointed. He knows what he's doing, he knows everything there is to know about the vehicles on his lot and he knows how to treat his customers! Brian, thank you so much for all of the help that you have given Mario and I - we are truly grateful! More

Bruce and everyone else we dealt with were all very friendly and helpful. The experience was well worth it. I hope the maintenance service will be pleasant as well. Thank you! friendly and helpful. The experience was well worth it. I hope the maintenance service will be pleasant as well. Thank you! More

I liked the overall experience we had at this dealership. Other (non VW) dealerships we have been to have an extremely aggressive approach with customers on site as well as over the phone and email. I very Other (non VW) dealerships we have been to have an extremely aggressive approach with customers on site as well as over the phone and email. I very was impressed with the staff at this VW dealership. They made it easy and comfortable to purchase a vehicle without an aggressive approach. I plan to recommend this dealership to others. More

I started to look around for a modern used car a few months ago after my 2000 VW Jetta had finally had enough (182,000+ later). I spent weeks looking around at all the other dealerships, makes, models, months ago after my 2000 VW Jetta had finally had enough (182,000+ later). I spent weeks looking around at all the other dealerships, makes, models, and even some Craigslisters (yikes!). But, being a die hard Volkswagen fan, I decided to stay tried and true to my beloved VW. As soon as I walked in the door at Elk Grove VW, I was greeted by Katie Baker with a friendly smile. Needless to say, from the very beginning I was very impressed with her. She was very courteous, helpful, extremely knowledgable, and my favorite: not pushy to make a sale at all. At all of the other dealerships that I visited, the salespeople were very pushy, to the point where they were almost herding me into their sales office and begging for me to take their card. Some even when as far as to call me six times a week trying to make a sale. But Katie was different. Instead of pushing me into the sales office, she showed me around what seemed like the entire lot, no muss, no fuss. You could tell that she was willing to stand behind the product and let the cars work their own magic, which is a refreshing feeling. I eventually settled on a used 2008 Jetta. Compared to the other cars that I test drove, it was the most equipped, cheapest, and came with the best warranty. Overall, the feeling of this dealership and their staff goes up and over that of any dealership I have ever been to. I was very pleased with the customer service and prices of the car. Any salesperson that asks you to rate them online, for the world to see, and request that you be as honest as possible is good in my book. I would HIGHLY RECOMMEND Elk Grove VW to anyone looking for a new/used, affordable, and reliable car! My only regret: not being able to give them a higher rating than 5/5. More

staff was friendly an gave me many financing options. they helped me get a good deal on a certified jetta and had many vehicle to choose from. they helped me get a good deal on a certified jetta and had many vehicle to choose from. More