Elk Grove Volkswagen

We had the BEST experience at Elk Grove VW. Everyone we dealt with from Douglas our salesperson, to Brian Turner the finance manager to Eddie our finance person was fantastic! We purchase a new car for ou dealt with from Douglas our salesperson, to Brian Turner the finance manager to Eddie our finance person was fantastic! We purchase a new car for our daughter and everyone was helpful, friendly and straight forward. They gave us a really great deal on a 2011 Jetta. What a breath of fresh air!! We would recommend Elk Grove VW to anyone wanting great service and a quality car at the best price. More

The negotiation was simple and straight-forward, mostly through email. Both Brian and Bruce were very responsive, and they made commitments and delivered on them. When we arrived to pick up the car, Bria through email. Both Brian and Bruce were very responsive, and they made commitments and delivered on them. When we arrived to pick up the car, Brian went through an extensive overview of the car, and he tailored his comments, input and descriptions to key features that my wife would like. Overall, it was a great experience, and I'd do it again. More

Brian and Bruce were very easy to work with and very responsive to my questions about the different VW models, specially the 2012 Passat. We did a lot of communication via email -- they were prompt with responsive to my questions about the different VW models, specially the 2012 Passat. We did a lot of communication via email -- they were prompt with answers and provided all of the information & detail that I needed to make my decision. They also made sure to check-in with me via phone as needed. They were both super helpful, and I cannot emphasize enough how "non-salesy" they were -- they are not your typical car salesman. They were a pleasure to work with, and I was grateful for all of their help. All car dealerships should have sales reps like Bruce & Brian. They made the process very easy and enjoyable. More

I had a truly great experience with Elk Grove Volkswagen. I just purchased a new Passat from Bruce and Brian through internet sales. I tested out the Chevrolet Malibu, Toyota Camry, and the Ford Fusion. The I just purchased a new Passat from Bruce and Brian through internet sales. I tested out the Chevrolet Malibu, Toyota Camry, and the Ford Fusion. The vehicles were similar and I liked them all. The biggest differencein my decision was the buying experience. The minute my husband and I walked onto the lot, we felt the difference in the quality of customer service. We felt special, respected, at home. The sales people were professional, pleasant, attentive and did not apply any pressure. Additional my experience with Bruce and Brian was effortless. It was the easiest car purchase I ever made. Bruce made a difference when after we purchased the car, he took the time to help me set up my bluetooth for my cell phone, he explained all the gadgets and how to personalize my car. It was first class service all the way! I know I will be happy with my Passat. It is an awesome car. Mostly I will be happy because I have a great feeling about the overall buying experience and the way I was treated. Thanks! More

Brian spent a lot of time with me making sure I bought the vehicle that was right for me. Once I settled on the Golf, he spent over an hour explaining all of the features to me. He is absolutely fabulous the vehicle that was right for me. Once I settled on the Golf, he spent over an hour explaining all of the features to me. He is absolutely fabulous and I highly recommend buying from Brian. I'll be telling all of my friends and family he's the guy to see if you want a new VW! More

Came to this dealersip after haggling with the high pressure folks at an adjacent dealership, which, incidentally belonged to the same auto group. Was still able to negotiate but without the condescen pressure folks at an adjacent dealership, which, incidentally belonged to the same auto group. Was still able to negotiate but without the condescending attitude. More

the care i bought was not very expensive but they still treated me with so much respect. They were very friendly and welcoming. No pressure no hassle; I would certainly go back to them for my next vehicle. treated me with so much respect. They were very friendly and welcoming. No pressure no hassle; I would certainly go back to them for my next vehicle. More

The salesmen Adam was outstanding, It was a no pressure sale, he told us about all the safety feature, and the differant models. He answer all question. Adam and Tommy were very knowledgeable of the VW lin sale, he told us about all the safety feature, and the differant models. He answer all question. Adam and Tommy were very knowledgeable of the VW line of cars. Ash he made the wife and I very comfortable when doing the paper work, he explained all the details of the differant extras you could get, such as tinted windows, paint protection, extended warranty, as with him it was a now pressure sale. We did get a few upgrades. Your salesmen were not not swarming around us trying to get us to buy a car. I will recommend anyone I know that is looking for a new or used car to visit Lasher VW first. More

Overall satisfaction was high. There were two frustrating details, one resolved and one yet to be resolved. The resolved issue was discovered during a test drive. The car appeared to be pulling to one side d details, one resolved and one yet to be resolved. The resolved issue was discovered during a test drive. The car appeared to be pulling to one side during a second test drive before purchase. I don't recollect right or left. The problem was examined and determined to be a tire pressure issue which was only partly correct. So the problem appeared to be corrected, however days after purchase the car was pulling to one side because of the same low tire pressure, so I inspected the vehicle myself. I'm not a mechanic, I don't have a vehicle lift and I didn't even have to crawl around on the ground to determine there was a screw visibly logged in the tire. The sales person (Sal Davide) was contacted regarding the problem. He arranged for the vehicle to be checked out and repaired at no cost at a local tire shop. He even offered to meet me there to ensure that things went smoothly. The reference was excellent and the service was impeccable. So xxxxxxfor correcting the issue though it would have been much more preferable to have this discovered and corrected prior to purchase. The second problem hasn't been brought to the attention of the dealer but will be at the next service. The wipers are adjusted improperly and over travel the windshield. I imagine running them without correction could cause damage to the wiper and the paint where the wiper over travels the windshield. I hope that even though this problem wasn't noted before taking it from the lot that this issue will be resolved without stiffing me for their oversight. Both these problems while frustrating more than anything are pretty annoying since you pay a premium for a "certified" vehicle that has supposedly undergone a thorough inspection. I think these issues all point to something not up to par in the service department and ratings googled online seem less than positive about the service department. My experiences with the sales person mentioned above were excellent and I would recommend this sales person to others. He's detail oriented and comes across as a straight shooter. My minus marks are related to the problems associated with oversights from the service department during my transaction. More

I knew what I wanted,the price I wanted and Bruce and Brian met all of my requirements professionally,gladly and with no hassles! Very nice experience!I will be recommending Bruce and Brian to any one I Brian met all of my requirements professionally,gladly and with no hassles! Very nice experience!I will be recommending Bruce and Brian to any one I know looking for the right service at the right price and with a smile.I plan on coming back in 4 yrs to buy my wife her new car! Elk Grove VW ROCKS! Thanks again fellas, The Harris Family. More