Elk Grove Volkswagen

Friendly staff. Great experience Bought two cars. One for me and one for my daughter. We love the cars and will happily recommend Jimmy, Patrick and all the others. Bought two cars. One for me and one for my daughter. We love the cars and will happily recommend Jimmy, Patrick and all the others. More

Professional, Personable, and Honest! I was so impressed with my purchase experience at Elk Grove VW that I will recommend anyone who is looking to purchase a new or used car from an hones I was so impressed with my purchase experience at Elk Grove VW that I will recommend anyone who is looking to purchase a new or used car from an honest, personable, professional team to come to this location. Ty Ketsavong was our sales associate and he was knowledgeable and not pushy, very friendly and easy to work with. If he didn't know the answer to a question he would go get the answer at the 1st opportunity. We decided to purchase a used car and during the process and Tony the Sales manager came in and highlighted that the car had some work done on it but that it passed the 112 point inspection and was certified by VW. I felt he didn't have to make the extra effort as it was late and he probably had to finish paperwork but instead he sat with us to help with our questions. Tony was personable and honest and we truly believe he had our best interested at heart, not just the businesses or his own. When we went to finalize the paperwork we met with Rachelle. She too was extremely personable and professional. She helped us understand the financing and even worked to reduce the costs on some of the extra features like the extended warranty. Overall, the team did a great job and represented this business with professionalism, personality, and honesty. We are extremely satisfied with our purchase and would buy from them again. Kyle More

Unethical Dealership - Buyer's Beware! I bought a new 2015 VW Sportwagen 6 weeks ago from Lasher VW and had a good experience. I gave them a glowing Yelp review. I'm sad to report that this I bought a new 2015 VW Sportwagen 6 weeks ago from Lasher VW and had a good experience. I gave them a glowing Yelp review. I'm sad to report that this dealership is not what I thought it was. As many of you have heard, VW deceived the public by installing fraudulent emissions software on all their diesel TDI vehicles from 2009 to 2015. This is one of the worst cases of automobile fraud ever. Regardless of what fix they might come up with, it has made all VW TDI's virtually worthless, and their credibility has been permanently damaged. Today I took my recently bought 2015 Golf Sportwagen TDI back to Elk Grove (Lasher) VW and told them I wanted to return the vehicle based on the fraud. I was even willing to buy a different (Non VW) car on their lot. Their response was extremely sad and disappointing. They would not take any responsibility for this absolute deception, and basically did not want to work with me. I personally spoke to the general manager, Patrick, who did not want to take any responsibility either. He told me that he did not want to take on the risk of having the car sit on their lot for several months waiting to see how VW was going to handle the problem and not knowing if there would be a fix. He did not know if and when he could resell the car. His exact words. I also had two sales people tell me it was Volkswagen's problem and not their's. Wow! After several hours of difficult discussions, they finally agreed to buy the car back from me at a very reduced value. I lost 6K in the deal. They told me that the vehicle has lost its value due to this event, and that is all they could offer me. Wow! Talk about a lack a faith in their own product. It told me that they know these cars are now worthless. When I told them I would buy another non VW car on the lot, they wouldn't take any money off their asking price. Not very good customer service, especially after selling me a faulty vehicle. I was treated like trash. Patrick and the Lasher family should feel ashamed of themselves. Please do not shop for a car at this dealership. They are unethical. Stay away from buying a Volkswagen, diesel or not. They are a deceptive company. They will not retain their value, and their resale will be horrible for decades to come. Do not reward VW or this unethical dealership with you hard earned money. It will end up being a waste. Take your money to a reputable car manufacturer and reputable dealership. You can't sell bad products and then turn you back on your customers. Shame on you! More

Top Notch Dealership Superlative is the word that characterizes my experience at Elk Gove Volkswagen. I was able to able to take care of the credit approval over the phon Superlative is the word that characterizes my experience at Elk Gove Volkswagen. I was able to able to take care of the credit approval over the phone. And when I went to Elk Grove VW to select a car the rest of the leasing process was seamless. Everyone knew I was coming in and everyone knew my name. I only wish all of my sales and leasing experiences went this smoothly. More

Sue Chase The experience was over and above what I would have ever expected when I came in to trade in my car and purchase another car for my grandson. Everyon The experience was over and above what I would have ever expected when I came in to trade in my car and purchase another car for my grandson. Everyone that worked on my purchase was great. Very concerned about getting me the best deal and all of this was completed within just a few hours. Thank you Guys!!!! More

Excellent service all the way around! The entire dealership team provided such great service! We had a unique situation and they quickly took care of the situation and resolved it in a win The entire dealership team provided such great service! We had a unique situation and they quickly took care of the situation and resolved it in a win-win situation. We are very happy with our Pasaat! Alex helped with the test drive and was very knowledgeable with all of the features and was able to answer all of our questions. Sammi S. help us with the financing and found us a plan that we were happy with. I would definitely recommend this dealership. Their priority to their customers are #1. The service department is also awesome. Never an issue with taking my car in for service and getting it back in a timely matter. I would highly recommend them! More

First Timer Derek and Tony listened and helped me out tremendously and I had a car shortly after reaching out to them, and I'm ecstatic with the car (new 2015 VW Derek and Tony listened and helped me out tremendously and I had a car shortly after reaching out to them, and I'm ecstatic with the car (new 2015 VW Jetta)! Great deal, feel really good about the purchase, options that were available, and all the people I met along the way were super helpful and nice (receptionist, finance manager, sales person, manager, everyone!) I had been looking at cars everywhere... comparing prices, deals, leasing vs buying, test driving, on-line searches etc... but also was frustrated with other dealers either being too "high pressure" making me feel uneasy, or not responding fast enough to emails/texts/phone calls or deals not matching up with what I was expecting. They listened and got me in the right car, right price, and a little more car for my buck. I didn't think I would have been able to get such a great car! I feel great about this purchase (first time buyer - leaser) and the support from VW for the duration of the lease. Thanks VW! More

Best car buying experience EVER! Everyone was amazing! What a better experience than I was expecting from a car dealership. Quick, painless and I would recommend anyone who is inter Everyone was amazing! What a better experience than I was expecting from a car dealership. Quick, painless and I would recommend anyone who is interested in purchasing a vehicle to go here. More

Friendly, professional, hardworking saff. Great experience. Our salesmen Adrian Marano was very professional and helpful. He answered all our questions about the car before, during and after the testdrive and Our salesmen Adrian Marano was very professional and helpful. He answered all our questions about the car before, during and after the testdrive and purchase. He went the extra mile! We are very happy with our new car. Adrian worked hard for us and also got us a great price! More

For once, a positive experience at a car dealership! I recently purchased my first Volkswagen(2015 Passat TSI SE) and will definitely be returning to this dealership for future business. The employees we I recently purchased my first Volkswagen(2015 Passat TSI SE) and will definitely be returning to this dealership for future business. The employees were very welcoming and knowledgable and did not push me to the point of being uncomfortable, like many dealerships do. If you are searching for a high-quality, reliable car as well as a positive car buying experience, Elk Grove Volkswagen is your place! More