Elk Grove Toyota - Service Center

Great Customer Service Brian was very polite and walked me through my first service at Toyota. He let me know what they would be doing and what I would look forward to on my Brian was very polite and walked me through my first service at Toyota. He let me know what they would be doing and what I would look forward to on my next visit. More

Review of my visit Overall, I was very satisfied with the service of getting an oil change and tire rotation. I had $20 in points that I used, so that was a plus. I thou Overall, I was very satisfied with the service of getting an oil change and tire rotation. I had $20 in points that I used, so that was a plus. I thought the shuttle service could have been better, although the driver was good. I missed the first ride out as I didn't hear the announcement (not very loud) and no one came through the waiting area to announce a departure. More

Service walk up Got the car in and got it done right. It did take a few hours but the wait was worth it. Would recommend to my friends and family Got the car in and got it done right. It did take a few hours but the wait was worth it. Would recommend to my friends and family More

Double filament bulb fixed Went to visit the dealership to get serviced done on the bulb filament and the person helping us was very nice guy. me and my kids didn’t have to wai Went to visit the dealership to get serviced done on the bulb filament and the person helping us was very nice guy. me and my kids didn’t have to wait for a long time probably less than an hour and they did a really good job . More

Excellence every time Exceptional service and partnership in maintaining my Tundra truck. I am looking forward to my new addition to the Toyota family and the support i rec Exceptional service and partnership in maintaining my Tundra truck. I am looking forward to my new addition to the Toyota family and the support i receive from the Elk Grove Toyota team. More

Routine Service Experience I went in for a routine 25K service and Gary notified me that I would have to pay for the oil change. I was surprised to hear that it wasn't included I went in for a routine 25K service and Gary notified me that I would have to pay for the oil change. I was surprised to hear that it wasn't included and he was too. When I picked up my car he said he did additional research and mentioned that because I have gone to multiple dealerships for servicing there was a mix up with the way it was documented. He was able to provide me the oil change free of charge as was rightfully owed to me. He went above and beyond to ensure I received the best service possible. Thanks Gary! More

Excellent service. I was very impressed with the service writer and the overall professionalism that was provided.. The service time was very good and I will continue I was very impressed with the service writer and the overall professionalism that was provided.. The service time was very good and I will continue to do business there. More

Excellent Service Service team took care of me right away, they weren't overbooked and were very helpful. The service here is always top-notch and the service team is a Service team took care of me right away, they weren't overbooked and were very helpful. The service here is always top-notch and the service team is attentive and responsive. More

Routine Maintenance I came in for a routine oil change. The people in Express Lube found a problem and went directly to my Service Manager, Charles. Charles came and ta I came in for a routine oil change. The people in Express Lube found a problem and went directly to my Service Manager, Charles. Charles came and talked to me and said he recommended I leave the car overnight to correct the problem. I did so. Turned out to be a major problem and was so very glad they caught the problem when they did as this vehicle is our main "over-the-road" vehicle. Had it fixed the next day and I was able to pick up my grandchildren on time. More

great service , knowledgeable service representative. Car was serviced and delivered on estimated service time. Am pleased with the discounts for tire rotation an , knowledgeable service representative. Car was serviced and delivered on estimated service time. Am pleased with the discounts for tire rotation and balance and the free car wash. Your service has alway been tops when you started servicing my car in 2010. More