Elk Grove Toyota - Service Center

Service of Hybrid Camry Fred is the best - his customer service and eye for detail can not be topped. Thank you Fred for taking care of my Toyota Hybrid Camry! Fred is the best - his customer service and eye for detail can not be topped. Thank you Fred for taking care of my Toyota Hybrid Camry! More

4runner service Made an appointment for 6:30 am and was on my way out of the dealership by 8:00 am. Joel was able to provide quick and friendly service. Made an appointment for 6:30 am and was on my way out of the dealership by 8:00 am. Joel was able to provide quick and friendly service. More

Excellent Customer Service From the moment you enter the service driveway to the time you exit you will get nothing but 1st rate customer service. Staff who offer you a drink or From the moment you enter the service driveway to the time you exit you will get nothing but 1st rate customer service. Staff who offer you a drink or a snack while you wait other staff who provide updates on timelines or wait Times and so much more. The service staff have always been excellent over the past 10 years and 3 on mobiles that I purchase from this dealer. John when is a example of this excellence in customer service in explaining the different options for your car in providing information and going beyond in customer service to make sure you know everything you have the information and your car is taking care of in the best way possible. I've been coming to this dealership for over 10 years and I highly recommend them. More

Great customer service! Everything went really well. Made an appointment, arrived, got greeted with smiles, checked in and was told the estimated time it would take. The Se Everything went really well. Made an appointment, arrived, got greeted with smiles, checked in and was told the estimated time it would take. The Service Department was a very friendly atmosphere. I got a tour of the waiting area, which was very pleasant, and relaxed while my car was serviced. It took less time than estimated. Adrian explained everything that was done and even saved me money! I will definitely go back to Elk Grove Toyota for my car service. More

Happy Great dude best service advisor really helpful and knows what he is doing when it comes down to working on my car does he’s best when helping me on my Great dude best service advisor really helpful and knows what he is doing when it comes down to working on my car does he’s best when helping me on my vehicle More

Customer Service was great The customer service was great. Victor was friendly and informative. Below I marked price as poor because I purchased the prepayment option when I The customer service was great. Victor was friendly and informative. Below I marked price as poor because I purchased the prepayment option when I bought the car. I did not realize it had expired so ended up paying for the 60,000 service twice - once with the prepayment and once when the car received the service. Victor called Toyota Finance to see if they would approve the prepayment and was told no. I also called and spoke to a supervisor who would not budge. His argument was that the contract had expired. While I understand that I believe if I have already bought something that should be honored. I feel cheated and will never buy that option again - that is if I decide to buy another Toyota. More

Excellent Price and service Scheduling, checkin, notifications and price were a big plus for the Toyota Service Center. I had one small opportunity for improvement. The payment Scheduling, checkin, notifications and price were a big plus for the Toyota Service Center. I had one small opportunity for improvement. The payment area didnt have a sense of urgency to get payment and get me on my way. The person in front of me was clearly social and kbew someone there and it caused a backup. And then I paid cash, waited for a phone call response for keys and an explaination of service that never came. I asked if I could get my keys right away and get going since I had a obligation in 10 minutes. A second call was made and paperwork and notification of where to pickup my car was then given. Then I was on my way. I recommend attention to details and speed of payment and getting us on our way be more of a priority. Socializing and giving an explanation should not take up all the counter space and everyones attention for one person while all orthers wait. More

Very poor customer service Buying experience was great but service experience is terrible. First time I took my brand new car in for 6 month service, they scratched the hood and Buying experience was great but service experience is terrible. First time I took my brand new car in for 6 month service, they scratched the hood and I wasted lots of time while they fixed it. Took my car in at 9am today for 12 month service and was told it would be ready by 1:30. Called me at 1:30 to say it was done but the shuttle couldn’t pick me up till 2:00. Sat outside from 2:00- 2:45 waiting for the shuttle and no communication in the meantime. Called them several times asking about status and was told the drivers had a delayed lunch and should be there any minute. Had to pick up my kids at 3:30 so finally at 2:55, I just called and told them to forget about the shuttle, got a ride from lyft to the dealer that cost me $20, got my car and was late picking up my kids from school. My 6 and 9 year old kids freaked out when I wasn’t there to pick them up and walked home several miles by themselves. They weren’t at the school by the time I got there to get them and a full search ensued with lots of concerned adults. Eventually checked at home and found them waiting outside. Needless to say, lots of headaches and scared adults/children just because of poor communication and customer service. You can do better, Toyota. Disappointed. More

Excellent service as always! Thank you Anthony Aldrete for all your excellent service on my car. I really appreciate it. I always received GREAT work from Elk Grove Toyota! Thank you Anthony Aldrete for all your excellent service on my car. I really appreciate it. I always received GREAT work from Elk Grove Toyota! More

Me and my car Many years here at this dealership (bad experience at the one on Auburn). Have bought and have had my Toyota serviced here. Never a problem with sales Many years here at this dealership (bad experience at the one on Auburn). Have bought and have had my Toyota serviced here. Never a problem with sales or service. Even rented a few times, also excellent service. Thank you for being my favorite dealership. Daniel Ramirez More