Elk Grove Toyota - Service Center

great service I recommend Elk Grove Toyota service department team to everyone. they are fast, friendly and courteous, they tell you the maintenance needs to be don I recommend Elk Grove Toyota service department team to everyone. they are fast, friendly and courteous, they tell you the maintenance needs to be done on the vehicle More

good service every thing is good, good customer service, A++++++++,we will recommend it to ours friends and families to come here. And it is good location, too every thing is good, good customer service, A++++++++,we will recommend it to ours friends and families to come here. And it is good location, too. More

Great experience I took my truck the first time for services at Elk Grove Toyota and I am very please with the services. My services advisor Adrian is very friendly an I took my truck the first time for services at Elk Grove Toyota and I am very please with the services. My services advisor Adrian is very friendly and explained everything that my truck needs to be serviced. I have a great experience and warm welcome from start to finish at Elk Grove Toyota and staffs. More

A waste of time! I was told that my vehicle had a warranty recall and that I should take it into Florin center to have it repaired. I made and appointment, went to Fl I was told that my vehicle had a warranty recall and that I should take it into Florin center to have it repaired. I made and appointment, went to Florin and was told I had to take it to Elk Grove. I took it to Elk Grove and after 5 hours, I received a call that said that the repair was covered under warranty! Yay! I received another call a few minutes later to say that it was not covered! UGH! What a waste of my time. Although it was not the employees fault, it was having to take time off work for an issue that was not resolved! More

Excellent Service Adrian was incredibly helpful in setting up service and explaining the service schedule moving forward. He also did a great job keeping me updated wit Adrian was incredibly helpful in setting up service and explaining the service schedule moving forward. He also did a great job keeping me updated with the status of the service being performed. More

Great Customer Service! I’ve been to Elk Grove Toyota twice in 6 months, once for regular service and this last time because my Hybrid Indicator light came on after my husban I’ve been to Elk Grove Toyota twice in 6 months, once for regular service and this last time because my Hybrid Indicator light came on after my husband jumped his truck with my Prius. Now no one new it was a big “no-no” so no blame to my husband, but the service department said not to drive it for fear of damaging it. We towed it in and the service department kept it over night to squeeze it in between other vehicles. They found my car was fine and didn’t even charge me for the service! Thank you Toyota, great job, good communication and nice people who know what they are doing. Shirley More

Service received excellent- missing tire/hubcaps not ok The customer service/price I received was good. They did not replace my hubcaps and now I’m missing 2 of them- hope to resolve The customer service/price I received was good. They did not replace my hubcaps and now I’m missing 2 of them- hope to resolve More

Honest, dependable & trust I’ve never met anyone who’s more honest & is dependable than Victor. If it wasn’t for him I would’ve have purchased my little Corolla. I’ve never met anyone who’s more honest & is dependable than Victor. If it wasn’t for him I would’ve have purchased my little Corolla. More

Quick and painless maintenance visit Upon arriving, I was taken care of promptly. The steward recorded some of my cars information and directed me to the maintenance office. From there I Upon arriving, I was taken care of promptly. The steward recorded some of my cars information and directed me to the maintenance office. From there I met Andy. Awesome guy by the way. Would rate him 10/10, and would recommend him both a raise and a promotion for superior customer service skills and professionalism that reflected well on the services I would expect from Toyota. Anyway after talking to him for a short bit, he directed me to the waiting room. I also love your guy's waiting room. The free hot chocolate and donuts made my wait that early Thursday morning very bearable. The hot chocolate tasted great by the way. Thankfully my service only took an hour and I was out quickly after that. Overall very satisfied with my visit this time around, particularly because Andy is awesome and so is your waiting room and free services. More

Toyota Highlander I have always been treated with respect and kindness at Elk Grove Toyota. There is a service center closer to where I live however, I prefer to drive I have always been treated with respect and kindness at Elk Grove Toyota. There is a service center closer to where I live however, I prefer to drive to Elk Grove to keep my Highlander in top condition. The service advisor, Gary Oehler was courteous and knowledgeable. I usually wait for my car and it is always ready when expected. Keep up the excellent service. Gary is not the only service advisor who has helped me in the past, unfortunately I am not sure of the others names. They have all been very helpful. More