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Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,322 Reviews

1,322 Reviews of Elk Grove Toyota - Service Center

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May 08, 2018

Timely and professional, plus friendly After 12 years of service with Elk Grove Toyota, I still feel like a valued customer! I have over 134,000 of well traveled miles on my 2006 Highlande More

by SLAMB949
Recommend Dealer
Yes
Employees Worked With
Primal Kumar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Daniels
May 08, 2018 -

Elk Grove Toyota responded

Hello, Thank you for your continued business and for the five star review. We are happy to hear you have been enjoying our services here at Elk Grove Toyota. We look forward to welcoming you back for your next service. Sincerely, Jeannette Blair Customer Relations Manager

May 08, 2018

Service with a smile Took my 2017 Highlander in for routine maintenance. Anthony Roma quickly got me checked in and my car was promptly being handled. Anthony also addre More

by Margery
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Roman
May 09, 2018 -

Elk Grove Toyota responded

Thank you for the 5-star review! We're happy to hear that Anthony was able to provide you with a pleasant service experience! We appreciate your business!

May 08, 2018

Unhappy Maint light was not reset the truck was not washed the noise is still there when I close the door. THIS IS THE 3rd time that the maint light hasn’t be More

by SSAHIB123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anthony Aldrete
May 09, 2018 -

Elk Grove Toyota responded

We're sorry to hear that your service experience left you unhappy. We appreciate you reaching out. We'd like to look into this matter further. At your earliest convenience, please contact Jeannette Blair, Customer Relations Manager, at: Jblair@elkgrovetoyota.com or by phone at (916) 405-8000. Thank you.

May 07, 2018

Good service and good service I've heard people don't like to service their cars at dealerships, but I've always been happy with service from the Elk Grove Toyota dealership. Thes More

by NHAYDNMYER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwayne Reyes
May 07, 2018 -

Elk Grove Toyota responded

Thank you for the review! We appreciate your kind words for our service department! Thank you for your business!

May 07, 2018

Best dealer service anywhere. I called the same day needing a 60,000-mile service for my Prius. I also had a low tire light showing. The service advisor, John Nguyen, managed to More

by jmacias
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2018 -

Elk Grove Toyota responded

It is pleasing to hear that John took care of you during your time with us. We truly appreciate your time and your business. We look forward to seeing you again soon. Sincerely, Jeannette Blair Customer Relations Manager

May 07, 2018

It all went as hoped I dropped my car off at 4:35 for a 35,000 mile service and it was done in 90 minutes and I was able to choose whether to pick up my car that night or More

by DANELLIOTT101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Kinnear
May 07, 2018 -

Elk Grove Toyota responded

Hello, Thank you for taking the time to review our Service department here online. I am happy to hear that Daniel made your car pickup fast and convenient. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

May 06, 2018

Great Service Total experience was positive! Not one complaint. I was immediately greeted and helped. My car was ready when promised and I received a phone call and More

by CJTMORRIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adrian Shanka
May 06, 2018 -

Elk Grove Toyota responded

Wow, thank you for this review! We appreciate your kind words and are happy to hear your entire experience was a positive one! Thank you for your business!

May 06, 2018

good sercice When I coming to the center everyone let me fell they were nice and likes family member they service the car like they own it More

by CHIHUNGHO8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DANNY
May 07, 2018 -

Elk Grove Toyota responded

Thank you for taking the time to review our Service department here online. I am happy to hear that our staff made you feel like family. Your satisfaction is important to us. We hope to see you again soon. Sincerely, Jeannette Blair Customer Relations Manager

May 06, 2018

Express Service Brian DeMille was very helpful, professional, and friendly. The car was completed as promised and Brian explained the service that was provided as we More

by Tlo93
Recommend Dealer
Yes
Employees Worked With
Brian Demille
May 07, 2018 -

Elk Grove Toyota responded

Thank you for the kind review. We are happy to hear that you enjoyed your time with Brian. Our customer satisfaction is important to us. We hope to see you again soon. Sincerely, Jeannette Blair Customer Relations Manager

May 05, 2018

Fred is the BEST!! I You are lucky to have him Thank you so much for having an amazing service rep at Toyota, Fred is truly the best I've ever run in to, you are truly lucky to have hime. Thank More

by PYOCHUM0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Daniels
May 05, 2018 -

Elk Grove Toyota responded

Thank you for this review and for your kind words for Fred! We are grateful for your business!

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