Elk Grove Toyota - Service Center

Elk Grove Toyota Review I had less than a pleasant experience but, Chris saved the day with his professional manner & sparkling personality. He explained what the hold up was I had less than a pleasant experience but, Chris saved the day with his professional manner & sparkling personality. He explained what the hold up was & fortunately I was able to rearrange my schedule & everything worked out stellar. I arrived on time for my appointment, 10 minutes early in fact. I was told it would be an hour & a half wait. Well that time came & as it turns out the wrong oil was put in my car. That had to be drained. I ended up spending just over two hours there. For an oil change, air filter & 2 bulbs to be changed. I was told my vehicle was ready & it wasn’t. This time it was due to a design of my vehicle & bulb placement. It was just one of those days. Nothing anyone could do so I waited & rolled with it. Chris was so helpful & I could see he genuinely felt bad about the situation & I refuse to shoot the messenger. More

Fast service Fast service, good communication and comfortable waiting area with WiFi ,complimentary coffee, donuts and very clean restrooms ^_^. I recommend to use Fast service, good communication and comfortable waiting area with WiFi ,complimentary coffee, donuts and very clean restrooms ^_^. I recommend to use Elk Grove Toyota App to make appointment for fast service. More

Great customer service I had an appointment which got me in sooner than a drive in, plus they said it would be two hours or less and it was! I had an appointment which got me in sooner than a drive in, plus they said it would be two hours or less and it was! More

Done Well and Ahead of Schedule I was greeted as soon as I arrived and my car prepared for registration. Another service person came to my car and offered me a drink or snack while I was greeted as soon as I arrived and my car prepared for registration. Another service person came to my car and offered me a drink or snack while I waited. Alvin came shortly and took me into the office for processing. I was told my car would be ready in 90 minutes, and in 75 minutes, I got a text, phone call, and email telling me that my car was ready. More

Good customer service Everyone was friendly, my car was done within an hour. I would recommend my friends to this dealership. They are mindful about keeping everywhere cle Everyone was friendly, my car was done within an hour. I would recommend my friends to this dealership. They are mindful about keeping everywhere clean, and I like that. More

Had a alternator installed on my 2011 Corolla. Had my vehicle towed the night before to the dealership. When i arrived the next morning, they got me in right away. the service people were friendly Had my vehicle towed the night before to the dealership. When i arrived the next morning, they got me in right away. the service people were friendly and efficient and had me out the door in less then an hour. They (Anthony) called me a few hours later with an estimate and had my car ready by noon the next day. The whole experience was awesome and Anthony even worked with me on the cost. Great job to your service staff! More

great service great service. Brian was very professional and courteous. very pleased with his service and friendly. i hope to get great service like this in the nea great service. Brian was very professional and courteous. very pleased with his service and friendly. i hope to get great service like this in the near future More

Happy with service experience...prompt and courteous. Very happy with service experience...prompt, courteous and fair. Much easier to deal with than non-dealer service centers, who often try to sale extra Very happy with service experience...prompt, courteous and fair. Much easier to deal with than non-dealer service centers, who often try to sale extra services. More

Excellent and fast service Excellent fast and honest. Calls me to let me know some issues with my car not pushy about needing to get service even if I needed it. Excellent fast and honest. Calls me to let me know some issues with my car not pushy about needing to get service even if I needed it. More

Elk Grove Toyota provides the best service!!! Elk Grove Toyota provides the best service and I would never consider going anywhere else! I purchased my Prius from Elk Grove and will purchase my ne Elk Grove Toyota provides the best service and I would never consider going anywhere else! I purchased my Prius from Elk Grove and will purchase my next car there when I’m ready to buy again. I highly, HIGHLY recommend Elk Grove Toyota for all your automobile needs! More