Elk Grove Toyota - Service Center

Friendly and efficient From the time I drove up to the time I drove out I was treated like a VIP customer. I arrived late in afternoon expecting to leave the car due to the From the time I drove up to the time I drove out I was treated like a VIP customer. I arrived late in afternoon expecting to leave the car due to the late hour. Instead I was invited to the lounge where I received updates and then it was ready! Amazing! They have a great thing going there. More

Great experience. Very professional service center and crew. Very efficient drop off and pickup. Received truck when promised. Alerted by text. Washing and vacuuming Very professional service center and crew. Very efficient drop off and pickup. Received truck when promised. Alerted by text. Washing and vacuuming the vehicle was a very nice touch. Thanks! More

90K service I always choose Elk Grove Toyota for my vehicle service. The staffs with experience are conscientious, I have my vehicle done earlier than I expected I always choose Elk Grove Toyota for my vehicle service. The staffs with experience are conscientious, I have my vehicle done earlier than I expected! More

Quick turnaround for 'walk-in' appointment My truck was completed within the est. time frame. The car wash is just okay. I recommend staff hand dry after due to bad water spots My truck was completed within the est. time frame. The car wash is just okay. I recommend staff hand dry after due to bad water spots More

Satisfied customer I purchased my Toyota ar this dealer about 3 yrs ago. I still travel to this dealer from the Bay Area to service my vehicle. Overall service is effici I purchased my Toyota ar this dealer about 3 yrs ago. I still travel to this dealer from the Bay Area to service my vehicle. Overall service is efficient and timely. I have used other Toyota dealers for service and choose to continue to use this dealer simply due to positive customer service experiences when I go to EG Toyota. More

great I arrived early for my appointment and Matthew was there to take care of me. He was very helpful and take care of my needs. Surprise that my car was I arrived early for my appointment and Matthew was there to take care of me. He was very helpful and take care of my needs. Surprise that my car was services in a timely manner. When I went to pay my bill Matthew was and explain all that was done to my car He did a great job More

Everything went super smoothly and very quickly—thank you! Thanks for getting my car in and out so quickly! I really appreciate getting an appointment at the last minute and being able to get a fast ride on t Thanks for getting my car in and out so quickly! I really appreciate getting an appointment at the last minute and being able to get a fast ride on the shuttle to my office. More

That's good service I am appreciate customer service is very good, I didn't take too long waiting for fixing my car. Thanks you of Toyota company always take care life o I am appreciate customer service is very good, I didn't take too long waiting for fixing my car. Thanks you of Toyota company always take care life of customer. More

Impressive Service Writer It was because your service writer Fred Daniels, why I decided to go with Elk Grove Toyota. Awesome help, quick service, and great price. Thank you F It was because your service writer Fred Daniels, why I decided to go with Elk Grove Toyota. Awesome help, quick service, and great price. Thank you Fred. More

Diagnostic I had an original scheduled appointment for June 2, but the receptionist was able to squeeze me in that same day. That was a plus at first. I arri I had an original scheduled appointment for June 2, but the receptionist was able to squeeze me in that same day. That was a plus at first. I arrived at my scheduled appointment. Some greeted me and took my mileage but it took forever to see an advisor. I noticed that a bunch of the advisors were just sitting there on their phones talking to each other. I finally got called in and Mark was helpful. My car stayed over night. However my diagnostic was done the same day. I got an email, but no one ever called me to come get my car or discuss the problem. I called the next morning to make sure it was ready to be picked up. I arrived and paid, and someone drove my car up and just left it unattended. Someone could have easily drove off with it. What got me even more pissed off with the terrible service, was that when I came home I noticed my license plate was broken and bent half way, like something got caught in it and bent it backwards. I called the receptionist and she said Saturday there are no managers in. Please leave a message. I have to wait till Monday now for someone to respond. More