Elk Grove Toyota - Service Center

Evening drop off We droped our car of in the evening with no issues. Was called bright and early the next morning that we were ready to go. Was able to pay for servi We droped our car of in the evening with no issues. Was called bright and early the next morning that we were ready to go. Was able to pay for services on line and pick up our car at the front desk. Every one was great!!! More

Quick Oil Change/Check-up -knowledgeable -done within a reasonable time -friendly and helpful customer service -great first-time maintenance experience -complimentary fi -knowledgeable -done within a reasonable time -friendly and helpful customer service -great first-time maintenance experience -complimentary first-time service is a bonus -attention to detail -honest More

I was very satisfied with both Brian and Mark. Everything was done in a timely manner. Because both lights went on almost at the same time maintenance and check engine light, I was concerned about Everything was done in a timely manner. Because both lights went on almost at the same time maintenance and check engine light, I was concerned about a major and expensive repair. It was, in the end, a very simple fix. I appreciated so much. More

Oil Change Appointment Like the appointment system for the oil change in addition to first come first serve, and that would cut down the wait tremendously. The service from Like the appointment system for the oil change in addition to first come first serve, and that would cut down the wait tremendously. The service from staff I worked with are excellent. More

Maintenance done All the services done there were satisfied and everyone who helped us in the past up to our last service were professional and very nice. My husband a All the services done there were satisfied and everyone who helped us in the past up to our last service were professional and very nice. My husband and I always have great experience with your services; thus, we will definitely continue to choose Toyota to be our dealer and service. thank you so much. More

Maintenance Appointment Joel was prompt and courteous as he explained what maintenance would be covered Everything went according to the plan and I was out the door smoothl Joel was prompt and courteous as he explained what maintenance would be covered Everything went according to the plan and I was out the door smoothly. Car is running well. More

Excellent service and accommodation! Had no appointment just walk in and I was accommodated with an UBER service for dropping and picking me up! This is a new plus to Toyota’s services! Had no appointment just walk in and I was accommodated with an UBER service for dropping and picking me up! This is a new plus to Toyota’s services! More

Service I made an appointment on line, the service personnel was friendly and efficient. For what I requested, the wait was what I expected. I"ll be back. I made an appointment on line, the service personnel was friendly and efficient. For what I requested, the wait was what I expected. I"ll be back. Thank you service department. Thanks Scott Sady for selling me the vehicle. Sincerely Randolph More

No confidence in work performed Brought car in at 8 for 60000 service. wasn't worked on til 3:30. Didn't address all issues. No carwash Don't have confidence in this servicing Brought car in at 8 for 60000 service. wasn't worked on til 3:30. Didn't address all issues. No carwash Don't have confidence in this servicing More

$89.95 Car cleaning service rip off I brought my car in for a cleaning. It was done about two hours later. After paying and walking out to my car. I noticed that the inside of my car wa I brought my car in for a cleaning. It was done about two hours later. After paying and walking out to my car. I noticed that the inside of my car wasn’t even wiped down. The center console where the drinks go wasn’t even touched. This center display was a mess. Also the gear shift wasn’t wiped down either. I had to walk in and have the service guy take a look. He has it brought to the service bay. Twenty minutes later my name is said over head. I check out my car again and I notice that backseat wasn’t touched. The manager and the service guy take a look again. Sending it back to the service center again. I had to wait another 20 minutes. This time the back seat is given the once over. I have grey leatherish seats. They aren’t cloth or anything hard to clean. After all my issues was I told sorry ? No .. Did the manager say a word to me ? No.. The manager was at the door as I left. No one even came by to my car to take a look with me. I had to walking all the way back through the service department. I left very mad that day with my car still not properly cleaned. More