Elk Grove Toyota - Service Center

Laziness is not an excuse Drove back and forth between the service centre and body shop. advisor gave me the wrong information. He’s too lazy to find correct info. Drove back and forth between the service centre and body shop. advisor gave me the wrong information. He’s too lazy to find correct info. More

Consistent Quality Service I have been a long time customer, first with my Corolla and then with my Highlander. The service department has always been good, and only gotten bett I have been a long time customer, first with my Corolla and then with my Highlander. The service department has always been good, and only gotten better over the 18 plus years I have been bringing my car to them. I especially appreciate the advice I've gotten over the years and always being treated with respect and honesty. I also very much appreciate that the work they do is done right the first time, and the products they use are quality. When I drive away, I know my car is safe, and I won't likely need to return until the next scheduled service. More

I was ok Overall, it was ok. However, the technician didn’t reset the maintenance request light after the service, that should be done every maintenance servic Overall, it was ok. However, the technician didn’t reset the maintenance request light after the service, that should be done every maintenance service, the technician should know that. More

Supreme costume service I have taken my vehicle to many Toyota dealers, but by far elk grove Toyota has the best customer service. They always make sure you are well taking c I have taken my vehicle to many Toyota dealers, but by far elk grove Toyota has the best customer service. They always make sure you are well taking care it doesn't matter how busy or slow they are you always get the best customer service. More

NICK KERSTEN when Above and Beyond!! I bought in a 96 Camry to have the engine steamed last week and was met with the Highest Customer Service!! NICK KERSTEN when Above and Beyond! He's T I bought in a 96 Camry to have the engine steamed last week and was met with the Highest Customer Service!! NICK KERSTEN when Above and Beyond! He's Truly an Asset to your facility! Rick Hall More

5,000 Miles service My appointment was for 10:45 am for a tire rotation. They didn’t get done til around 1:30pm. What’s the point of getting an appointment then. My appointment was for 10:45 am for a tire rotation. They didn’t get done til around 1:30pm. What’s the point of getting an appointment then. More

AMAZING SERVICE After visiting local mechanics three times, no one could figure out the problem with my vehicle. I was in Elk Grove for the weekend and went to see if After visiting local mechanics three times, no one could figure out the problem with my vehicle. I was in Elk Grove for the weekend and went to see if Elk Grove Service could assist. HUGE shout out to Jessica G., Neil, Nick and Liz. Jessica, you were awesome at coordinating the entire process. Neil, you diagnosed and fixed an ongoing service issue. Nick and Liz...great customer service. Thank you all! More

Toyota service was exceptional! Brian was very helpful and efficient! He answered my questions and concerns, and completed my car maintenance quickly and efficiently. My car was ret Brian was very helpful and efficient! He answered my questions and concerns, and completed my car maintenance quickly and efficiently. My car was returned to me washed, and all inspection points were reviewed. I had questions about scratches on my car, and he referred me to Matt from the body shop, who promptly covered the details and provided an estimate for the bumper repair, and told me I could swing by the body shop any time to have minor scratches repaired. Fast and friendly service—thank you, Toyota! More

Tacoma Service Review We always take our Toyota’s to Elk Grove Toyota for service, for the past 15 years, since they were new. Expert technicians and awesome customer servi We always take our Toyota’s to Elk Grove Toyota for service, for the past 15 years, since they were new. Expert technicians and awesome customer service. Never have concerns about jumping in our cars and trucks and heading out for a trip, long or short. Highly recommend Elk Grove Toyota for sales and service. More

Glad I came Here I usually dont go to the dealership because of past experiences with other dealerships. But my friends told me the Elk Grove Toyota is really good wit I usually dont go to the dealership because of past experiences with other dealerships. But my friends told me the Elk Grove Toyota is really good with customers. Decided to give them a try and so glad I did. Really awesome customer services! I had made an appointment in advance. On the day of my appointment I arrived and was greeted. Mark at the service center helped me. He was really good. Ensured I would be taken care of. And they even ordered a Lyft ride for me back to my house free. Pretty cool. Mark also stayed in constant communication with me throughout the day. When I came to pickup my vehicle he remembered my name, and my vehicle....i was surprised because they were so packed that day and I'm sure he saw a lot of customers. He went over the work that was done with me and then had my car washed before u left. I really loved when I bought my 4runner last year....but knowing that the dealership is there to ensure your vehicle needs are met makes it even better. Ive always been weary of dealerships because of past experiences but this dealership has given me a new view. Highly recommend this dealership and see Mark if you can! More