Elk Grove Toyota - Service Center

Great customer service! The staff was very friendly. He made me feel at ease and welcomed. Would definitely use the same advisor again. Thanks Mathew, it was a pleasant exper The staff was very friendly. He made me feel at ease and welcomed. Would definitely use the same advisor again. Thanks Mathew, it was a pleasant experience! More

Great service Went to elk grove toyota to check engine performance. Elk Grove Toy, gave quick attention, conducted a diagnostic check, and made the repair in less t Went to elk grove toyota to check engine performance. Elk Grove Toy, gave quick attention, conducted a diagnostic check, and made the repair in less than 90 minutes. Great service. More

Service wait time I have always been happy with the sales and service at E G Toyota. However, for the first time I made a reservation for my regular service. I though I have always been happy with the sales and service at E G Toyota. However, for the first time I made a reservation for my regular service. I thought by doing this I would only have to wait the 20-30 minutes it takes to do the job and be on my way. It took much longer and had I known this in advance I would have done my usual.....just leave the car and pick it up later. More

Joel Garcia I have been loyal to this dealership, awesome, never had problem with my car. Joel was very helpful. Waiting place is nice and clean, and love the cof I have been loyal to this dealership, awesome, never had problem with my car. Joel was very helpful. Waiting place is nice and clean, and love the coffee and donuts😃 More

Just a short service When in for a quick oil change and found out that my check engine light went off. From a $69.00 fix become a 1,445.00 fix. But glad we found out the p When in for a quick oil change and found out that my check engine light went off. From a $69.00 fix become a 1,445.00 fix. But glad we found out the problem and Toyota took care of the fix. More

Service Shower up around 8 in the morning with no appointment and the friendly staff at EG Toyota greeted me and quickly got my car in and out for basic maint Shower up around 8 in the morning with no appointment and the friendly staff at EG Toyota greeted me and quickly got my car in and out for basic maintenance. Highly recommend Dwayne and Danny! Go Riverhawks! More

Quick Friendly Service Without an appointment Joel attended me with my Sienna quickly. I didn’t even have to pay for a new battery because of my Toyota warranty. Without an appointment Joel attended me with my Sienna quickly. I didn’t even have to pay for a new battery because of my Toyota warranty. More

Switched from another dealer in area. Service was so much b Point of contact thorough. Options to get back home pleasant surprise. Offered to come pick me up when service completed. Communication follow through Point of contact thorough. Options to get back home pleasant surprise. Offered to come pick me up when service completed. Communication follow through appreciated. Will return. More

Airbag Recall Services I appreciated the prompt response to set up an appointment and that they provided a free rental car while my van was being serviced. The only frustrat I appreciated the prompt response to set up an appointment and that they provided a free rental car while my van was being serviced. The only frustrating thing was that I was told by the receptionist that the job would take 3-4 hrs when in reality it was close to 9 hrs. More

Above and beyond my expectations I needed to replace a dented rim. After being on the phone all morning and either being told no one had the rim in stock or I could not get an appoint I needed to replace a dented rim. After being on the phone all morning and either being told no one had the rim in stock or I could not get an appointment today. I contacted Elk Grove Toyota they had one rim in stock and the gentleman helping me asked if he may go verify it is on the shelf and he did. He transferred me to the service dept who didn't have an appt open for today but the extremely helpful young lady on the phone found out what I needed and asked if she could put me on hold while she talked to her supervisor. She was able confirm that they would hold the rim for me and take me as a walk in when I arrived. Everyone who helped me from the moment I arrived was so professional and knowledgeable I cannot recommend Elk Grove Toyota highly enough. They texted me a number I could contact for updates on my car, offered me a free rental. I decided to just wait and enjoy the complimentry coffee and read. The car was taken care of in less time than they quoted me and they took care of a recall part and washed the car for free! I went home and let my wife know that our next Toyota will be purchased at Elk Grove Toyota. We NEEDED the rim replaced and installed in one day and they went above and beyond to make that happen and we are so grateful. More