Elk Grove Toyota - Service Center

Phenomenal customer service Outstanding customer service, I was quoted an hour wait time Gustavo got me out sooner than what I was quoted he also asked if I would like a compleme Outstanding customer service, I was quoted an hour wait time Gustavo got me out sooner than what I was quoted he also asked if I would like a complementary car wash. Kaylee called me with an update and was very pleasant and friendly. They made my expirence a great one! More

Awesome, easy, and quick. They went above and beyond for my service. Everyone made it easy and accommodate me. I was there for only about 45 minutes from the time I drove up to They went above and beyond for my service. Everyone made it easy and accommodate me. I was there for only about 45 minutes from the time I drove up to the time I left. More

5000 Mile Car Service Staff are very welcoming and friendly. Ssrvice started on schedule with nk delay. Offered car wash which is nice. Service time was 1.5 hours which is Staff are very welcoming and friendly. Ssrvice started on schedule with nk delay. Offered car wash which is nice. Service time was 1.5 hours which is long. Overall good service and will go back again More

Customer Service They go above and beyond even after you buy your car from them. I bought my car 2 months ago and I was having technical issues, Anthony Saephan(salesm They go above and beyond even after you buy your car from them. I bought my car 2 months ago and I was having technical issues, Anthony Saephan(salesman & his day off) and Jeanette Blair ( Admin) came to my house and fixed the tech issues I was having. I have a German and American car both of the customer services are ok but Toyota’s customer service is on another level. More

Service department It’s always a great experience coming to Toyota Elk Grove. I get my services done here every time. Staff is wonderful and very helpful. It’s always bu It’s always a great experience coming to Toyota Elk Grove. I get my services done here every time. Staff is wonderful and very helpful. It’s always busy here, but besides that I enjoy coming here. And also I love the new lift service now. It’s way better than the shuttle service. More

Routine maintenance. All went very well. Service advisor, Brian Demille, was professional and courteous. He explained all planned services for the appointment and he answe All went very well. Service advisor, Brian Demille, was professional and courteous. He explained all planned services for the appointment and he answered my questions with careful thought and very patiently. More

Great Service Fast and friendly service in Elk Grove! Joel Garcia did an excellent job communicating the service as well as telling me about the current specials ru Fast and friendly service in Elk Grove! Joel Garcia did an excellent job communicating the service as well as telling me about the current specials running on tires. More

Awesome Service! Thanks Suliaman! Awesome service. Suliaman is very professional and friendly. It's like working with an old friend. In and out very quickly at a extremely reasonably p Awesome service. Suliaman is very professional and friendly. It's like working with an old friend. In and out very quickly at a extremely reasonably price. Thanks Suliaman. More

Very professional and friendly. Mike told me exactly what was going to be done to my car and how long it would take. Mike called me a few minutes earlier than l expected and review Mike told me exactly what was going to be done to my car and how long it would take. Mike called me a few minutes earlier than l expected and reviewed what had been done. My car was also washed. Mike made an appointment for my car's next check up. More

Outstanding effort Needed to arrange servicing for my truck for its 20K maintenance check and for fixing a recall notice I had received recently. I called the Service Ce Needed to arrange servicing for my truck for its 20K maintenance check and for fixing a recall notice I had received recently. I called the Service Center in Elk Grove and the person who responded was friendly and knowledgeable about my circumstances. She quickly helped me set an appointment. On the day before the appointment I was able to drop off my truck with the service rep, Charles. Once I identified myself, he too was knowledgeable about my situation and he quickly checked in my truck. The place was very crowed so I did have a short 5 minute wait. Shortly after I left, I received a text from Charles thanking me, and leaving his phone number, for using Elk Grove Toyota. I received a text message the next day notifying me my truck was ready for pick up. I called in and noted I needed a ride to get there. They transferred my call to their ride concierge service who arranged for someone from Lyft to pick me up and drop me off at the dealership. I spoke to someone at the service payment desk who sent me to Charles, my service rep, and arranged for my truck to be brought up. Charles explained everything that had been taken care of, ending with they washed my truck. Also since my truck was under warranty there was no cost. I hopped into my truck and headed out in less than 20 minutes. I have to say, overall, that was one of the easiest, friendliest, least stressful circumstances for having my truck worked on. But here’s the thing this has happened every time I have brought in my truck. So I give kudos to the service staff at Elk Grove Toyota and an enormous shout out to my service rep, Charles! More