Back

Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,323 Reviews

1,323 Reviews of Elk Grove Toyota - Service Center

Sort by
November 16, 2018

115,000 miles checkup Great service and I’m always treated respectfully and kept in the loop as far as my service is concern. I will be returning here for my next service. More

by AJzinman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sulaiman Aziz
Nov 16, 2018 -

Elk Grove Toyota responded

Thank you for this review! We're happy to hear you received great service & that you'll be back to see us again in the future! We are grateful for your business!

November 15, 2018

Service Joel Garcia, will take care of you and get you on your way. I would definitely go back to him whenever my car need a service again. More

by ancheta, kevin 97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Garcia
Nov 15, 2018 -

Elk Grove Toyota responded

Thank you for this review! We are happy to hear Joel was able to provide you with a 5-star customer service experience! We look forward to working with you again in the future!

November 15, 2018

Awesome Experience much more than expected and fantastic customer service all the way through. Service Charles kept me informed and made sure I was happy wit More

by kingcuda1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Linck
Nov 15, 2018 -

Elk Grove Toyota responded

Thank you for this review! We are happy to hear that you had a fantastic customer service experience here at Elk Grove Toyota! We appreciate your business!

November 15, 2018

Great service Great work great service and customer service!! The service only took a hour! The set up at Toyota is also great, I always buy a Toyota!! Thank You More

by Raymond
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lau
Nov 16, 2018 -

Elk Grove Toyota responded

Thank you for this great review! We appreciate your kind words for Elk Grove Toyota and look forward to being your dealership of choice for years to come! Thank you for your business!

November 14, 2018

Sulaiman Aziz is the awesome representative of Toyota servic Sulaiman aziz behavior and great hospitality made me more interested to come over and the service provided for my car was acceptable for me, thanks More

by Kabul@123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sulaiman Aziz
Nov 15, 2018 -

Elk Grove Toyota responded

Thank you for this review! We're happy to hear you had a 5-star customer service here at Elk Grove Toyota!

November 13, 2018

Not impressed!! However Charles in service was AWESOME My overall service was horrible, when I returned to complete my work, I received Charles in the service dept. He was pleasant, unlike all others. TY! More

by Leanette1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nick, Charles Linck
Nov 13, 2018 -

Elk Grove Toyota responded

Hello, I apologize for your experience. I would like to speak with you directly to address any issues you have experienced. Please contact me by email at Jblair@elkgrovetoyota.com or by phone at (916)405-8000 and ask to speak with Jeannette Blair. I hope to hear from you soon. Sincerely, Jeannette Blair Customer Relations Manager

November 06, 2018

Great guys from service department Excellent work no complaints will recommend will definitely use toyota service center again many thanks to service guys who work on my toyota my brea More

by Nash56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Demille, Dwayne Reyes
Nov 07, 2018 -

Elk Grove Toyota responded

Thank you for this review! We're happy to hear your service experience was an excellent one & that you'll be back to see us again in the future! We appreciate your business!

November 05, 2018

Excellent fast service Got in got out in under the time promised. Service department greeted me when I pulled up. Asked a couple of questions. Great job. Even got a car was More

by Steveo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael, lau
Nov 06, 2018 -

Elk Grove Toyota responded

Thank you for this review! We're happy to hear your service appointment was quick and friendly! We appreciate your business and look forward to working with you again in the future!

November 05, 2018

Excellent service. All around Took my car in for service. Finished way faster than I expected. Clean waiting room and free coffee. Brian is one of the best service provider I’ve de More

by smithers916@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Demille
Nov 06, 2018 -

Elk Grove Toyota responded

Thank you for this review and for your kind words for Brian! We appreciate your business and are happy to hear your service appointment was faster than expected!

November 05, 2018

Yes for service, they do not what to sell cars. It seems. Excellent service department, Nick's crew has knowledgeable mechanics. The sales department lost out on a 38k cash sales for a 2015 rav4 in 2015. The More

by tomhings
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Kersten, Chris Knight
Nov 06, 2018 -

Elk Grove Toyota responded

Thank you for taking the time to provide us with feedback. While we're happy to hear our service department has provided you with excellent service, we are concerned with your sales experience in the past, as this is not our standard for doing business. If you have any concerns over that experience, we'd love the opportunity to speak with you. Please feel free to contact Jeannette Blair, Customer Relations Manager, at: Jblair@elkgrovetoyota.com or by phone at (916) 405-8000. We hope to have the opportunity to earn back your business in the future.

...
75
...