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Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,368 Reviews

1,368 Reviews of Elk Grove Toyota - Service Center

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February 18, 2019

Great Service Services was fast and quick. Andy Tran was very professional and has great customer service. He kept me updated about my vehicle through out service More

by liem916
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2019 -

Elk Grove Toyota responded

Thank you for your review! We are happy to hear you received great service here at Elk Grove Toyota! We appreciate your business and look forward to working with you again!

February 18, 2019

Service Excellent job done the sales person did the good job. I always go to Elk Grove Toyota for the service. All the staff was friendly More

by Sunil dutt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alvin Kumar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2019 -

Elk Grove Toyota responded

Thank you for your kind words! We appreciate your business!

February 16, 2019

Customer Service Nick was my advisor. He goes above and beyond. His customer service is amazing. He doesn’t rush you or make you feel like you are another number. Or y More

by Sunshine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Kersten
Feb 16, 2019 -

Elk Grove Toyota responded

Thank you for your review! We appreciate your kind words for Nick and are happy to hear that he has provided you with a 5-star customer service experience! Thank you for your business!

February 15, 2019

10000 mile service Great Service! Fast and efficient. Had my truck done in one hour and fifteen minutes. Kylee Williams service writer was using all the technology at ha More

by Dynamodave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kylee Williams
Feb 15, 2019 -

Elk Grove Toyota responded

Thank you for your review. I am happy to hear you enjoyed your time with Kylee. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

February 14, 2019

Airbag Warning Light The airbag warning light on the dashboard was on and solid and I went to the dealership to see what was wrong. It could of easily cost a couple of gra More

by Toyotadriver99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Kersten
Feb 15, 2019 -

Elk Grove Toyota responded

We appreciate this review & your feedback! We are happy to hear our service team was able to find and correct the issue effectively! We are grateful for your business and look forward to working with you again!

February 14, 2019

Service I come to Toyota for my service needs. Recently came in because of the recall on Scion TC brakes. Was helped with efficient and friendly Service. More

by anumali
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Lau, Richard
Feb 14, 2019 -

Elk Grove Toyota responded

We are happy to hear this! We appreciate your business and kind words! We are looking forward to working with you again!

February 14, 2019

Car Maintenance Thank you Gustavo for being a good advisor. He greeted me with a beautiful smile. Just made my day. It was a quick service and a great customer servic More

by Ashna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gustavo Rios
Feb 15, 2019 -

Elk Grove Toyota responded

Thank you for this review and for your kind words for Gustavo! We appreciate your business & look forward to working with you again!

February 12, 2019

Recall appt I was a little disappointed with my last service. I had an appointment last Thursday @ 9:50am And was told that my car would be ready in 2hrs. It w More

by Vehicle2014
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Feb 13, 2019 -

Elk Grove Toyota responded

Thank you for reaching out. We appreciate your kind words for our staff, despite the wait you experience. We are working to build a larger facility to help alleviate wait times. We are sorry to hear you weren't updated throughout your appointment, as that is not our standard for doing business. We hope to improve upon your experience greatly the next time we see you. Should you have any concerns you'd like to discuss with us directly, please do not hesitate to reach out to Jeannette Blair, Customer Relations Manager, at: Jblair@elkgrovetoyota.com or by phone at (916) 405-8000. Thank you!

February 11, 2019

Great Service Always a positive experience when I have my car serviced. My adviser was polite, professional, and friendlyt. The mechanical work on my vehicle was More

by dloch12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Oehler
Feb 12, 2019 -

Elk Grove Toyota responded

Thank you for the kind review. We appreciate your time and your business. I am happy to hear that your Advisor was polite and friendly. We look forward to your next visit. Sincerely, Jeannette Blair Customer Relations Manager

February 10, 2019

Excellent Advisor Jose Garcia - very nice guy and provide excellent customer service while I took my car to maintenance. the service was done a little early than I expe More

by JD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
Feb 11, 2019 -

Elk Grove Toyota responded

Thank you for this great review! We appreciate your kind words for Jose and our service team! Thank you for your business!

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