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Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,368 Reviews

1,368 Reviews of Elk Grove Toyota - Service Center

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March 05, 2019

Service Perfect service!! Was in and out in a timely manner. Did not have to be taken home to wait for my car. Was able to wait at the dealership. Which was e More

by ferfer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Reynoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2019 -

Elk Grove Toyota responded

We are happy to hear you received 5-star customer service here at Elk Grove Toyota! We appreciate your business & look forward to working with you again!

Mar 05, 2019 -

Elk Grove Toyota responded

Thank you for your kind words. I am happy to hear your service was fast and you did not have to leave the dealership. We appreciate your business and your review. Please come back and see us soon. Sincerely, Jeannette Blair Customer Relations Manager

March 04, 2019

Very knowledgeable Staff, Fast, Friendly and informative I found my visit to Elk grove Toyota Service very rewarding. I was greeted by A.Nguyen. I was in and out in a timely matter. Both the service advis More

by Jimmyjai8168
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Keosykao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2019 -

Elk Grove Toyota responded

We appreciate your kind words for our service team! Thank you for trusting us with your vehicle! We look forward to working with you again!

Mar 05, 2019 -

Elk Grove Toyota responded

Hearing that you had a rewarding Service experience is the best thing we could hope for! Your satisfaction means a lot to us. Thank you for choosing Elk Grove Toyota. We look forward to serving you for many years to come! Sincerely, Jeannette Blair Customer Relations Manager

March 01, 2019

Amazing services! I was there when they are about to closed the services center and they still served me with their excellent services. Thank you Joel. I'll come back a More

by JC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Garcia
Mar 02, 2019 -

Elk Grove Toyota responded

We are happy to hear this! Thank you for your business! We're looking forward to working with you again in the future!

March 01, 2019

Will go back again I went there for the first time to have 60K maintenance service on my Camry because of good service reviews of this Toyota car dealer. They are honest More

by Sue C.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2019 -

Elk Grove Toyota responded

Thank you for this review, Sue! We appreciate your kind words and your business! We look forward to working with you again!

February 28, 2019

Service for Camry 2002 It was a great experience that my car was fixed no time and no worries! Even the quotation it was online and the payment as well! Great job! Kudos toy More

by Kat happy customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2019 -

Elk Grove Toyota responded

Thank you for this feedback! We are happy to hear your service experience here at Elk Grove Toyota was a great one! We appreciate your business and look forward to working with you again soon!

February 27, 2019

How long does it take to do and oil change and tire rotation It should not take 4 hours and 45 minutes in quick service. This past week I put all cars in different oil services and u guys r the worst in speed.wa More

by ALICE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matthew Shrum
Feb 28, 2019 -

Elk Grove Toyota responded

Thank you for reaching out. I apologize for the communication issue. I have addressed this with our Service Manager and your Advisor Matthew. Communication is important and we did not take this matter lightly. We also understand your frustration with the wait times. We are currently working on building a larger Express service facility across the street to help alleviate the wait times. We plan on finishing construction by mid April of this year. Your satisfaction is important to us. If you would like to speak with us directly about any additional concerns you have, please don't hesitate to contact me at any time. You can contact me through email at Jblair@elkgrovetoyota.com or by phone at (916)405-8000 and ask to speak with Jeannette Blair. We hope you give us another chance to earn your business back. Sincerely, Jeannette Blair Customer Relations Manager

February 26, 2019

Great service! We bought our Prius at Elk Grove Toyota and, because we liked that experience so much (which rarely happens), we’ve returned there for service ever si More

by ceemac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
Feb 27, 2019 -

Elk Grove Toyota responded

We love to hear this! Thank you for your kind words for our service department! We are grateful for your business and look forward to working with you again!

February 25, 2019

Oil change Good tech services; I really like the drop off and pick up service for the guest. I will continue bring my car in for service at Elk Grove Toyota, eve More

by vinhduong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Kinnear
Feb 26, 2019 -

Elk Grove Toyota responded

Hello Vinh, Thank you for taking the time to review Elk Grove Toyota here online. I am happy to hear you were pleased with the service you received. We try to stay at a competitive price range. I will address the price concern with our upper management. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

February 21, 2019

Consistently provides excellent service Always great service and great staff — both knowledgeable and friendly. Highly recommend making an appointment as they are quite busy. They offer More

by Northern Ca Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Shrum
Feb 22, 2019 -

Elk Grove Toyota responded

Hello, Thank you for your business and your kind review. We understand your frustration with the wait times. We are currently working on building a larger Express service facility across the street to help alleviate the wait times. We plan on finishing construction by April of this year. Your satisfaction is important to us. If you would like to speak with us directly about any additional concerns you have, please don't hesitate to contact me at any time. You can contact me through email at Jblair@elkgrovetoyota.com or by phone at (916)405-8000 and ask to speak with Jeannette Blair. We hope to see you again soon. Sincerely, Jeannette Blair Customer Relations Manager

February 19, 2019

Amazing service from classy Primal Primal was a delight to work with. Excellent quick genuine service and top notch customer experience. He explained everything I needed to know about More

by Rohit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Primal Kumar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2019 -

Elk Grove Toyota responded

Thank you for this review! We are happy to hear you received quick service and 5-star worthy customer service here at Elk Grove Toyota! We appreciate your business and look forward to working with you again!

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