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Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,368 Reviews

1,368 Reviews of Elk Grove Toyota - Service Center

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May 03, 2019

Service I've gotten good service and have been treated very well at Elk Grove Toyota. My Service adviser, Victor has always taken good care of me, and I will More

by Thumper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Reynoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Sady, Pete Johnson
May 03, 2019 -

Elk Grove Toyota responded

Thank you for taking the time to review our dealership here online. I am glad that Victor took good care of you during your time with us. Come back and see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

April 24, 2019

Safety Recall Notice Dealer was not able to perform corrective action. Our safety is still at risk. Software update NHTSA no. 18V-684. Isn't this important? Dealer should More

by Dontcallme9Anymore#
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sulaiman Aziz
Apr 24, 2019 -

Elk Grove Toyota responded

Hello - We are concerned with your review and would like to look into this matter further. Please contact us as soon as possible: Jeannette Blair, Customer Relations Manager, at: Jblair@elkgrovetoyota.com or by phone at (916) 405-8000.

April 24, 2019

Great customer service Advisor gave me good service, replaced my battery with a good deal. He explained to me the function of the auxiliary batteries for Priuses. Very help More

by DEBo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gustavo
Apr 24, 2019 -

Elk Grove Toyota responded

We are happy to hear this! Thank you for coming to see us for service - we appreciate your business!

April 18, 2019

Excellent service Great service. The people in the service department were very friendly. The car was ready by or before estimated time. I like this Elk Grove Toyota an More

by vany thong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sulaiman Aziz
Apr 18, 2019 -

Elk Grove Toyota responded

We are happy to hear this! We appreciate your business and look forward to working with you again! Thank you!

April 18, 2019

Not concerned about safety sent Us off without fixing the nail in the tire. Would not recommend. They did the 25,000 service and discovered a nail in the tire. They would not fi More

by AmyLou9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dave Moore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2019 -

Elk Grove Toyota responded

Thank you for reaching out. We'd like to look into this matter further. At your earliest convenience, please contact Jeannette Blair, Customer Relations Manager, at: Jblair@elkgrovetoyota.com or by phone at (916) 405-8000.

April 17, 2019

Good service! Good diagnostic inspection ! Will provide information what maintenance needed with price check and how long the wait . Very friendly and make sure I h More

by Mario0529
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Singh
Apr 17, 2019 -

Elk Grove Toyota responded

We are happy to hear you received excellent service here at Elk Grove Toyota! We appreciate your business and look forward to working with you again!

April 15, 2019

Awesome I was immediately met at the service center. I was offered recommendations from my last service and a plan was made. My car was returned before promi More

by Eileen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Niazi
Apr 15, 2019 -

Elk Grove Toyota responded

Thank you for your review, and for recommending us. We look forward to your next visit. Sincerely, Jeannette Blair Customer Relations Manager

April 15, 2019

Service. I recently went in to get car maintenance done for my vehicle and was helped by the most kindest service gentleman Brian . He went beyond the expectat More

by julia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Demille
Apr 16, 2019 -

Elk Grove Toyota responded

Thank you for your kind words, Julia! We appreciate your business and look forward to working with you again!

Apr 16, 2019 -

Elk Grove Toyota responded

Hello Julia, Hearing that you had an experience that was above and beyond from Brian is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing Elk Grove Toyota. We look forward to serving you for many years to come! Sincerely, Jeannette Blair Customer Relations Manager

April 13, 2019

Traveling from Concord for Regular Maintenance Ronald helped me out today when I dropped my car off for regular maintenance. I drive all the way out from Concord to Elk Grove for my car maintenance More

by Raymondandkirsten
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Singh
Apr 14, 2019 -

Elk Grove Toyota responded

Thank you for this review! We are happy to hear your service appointments here at Elk Grove Toyota are hassle-free! We appreciate your business and willingness to come out of your way to see us!

April 05, 2019

Missing house key from key set We dropped off our car for a recall. We had our house key in the key set. When we got the key set back, our house key is missing. No one can explain w More

by mxiong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Victor Reynoso
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2019 -

Elk Grove Toyota responded

Thank you for reaching out. We'd like to look into this matter further. At your earliest convenience, please contact Jeannette Blair, Customer Relations Manager, at: Jblair@elkgrovetoyota.com or by phone at (916) 405-8000.

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