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Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,323 Reviews

1,323 Reviews of Elk Grove Toyota - Service Center

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February 27, 2019

How long does it take to do and oil change and tire rotation It should not take 4 hours and 45 minutes in quick service. This past week I put all cars in different oil services and u guys r the worst in speed.wa More

by ALICE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matthew Shrum
Feb 28, 2019 -

Elk Grove Toyota responded

Thank you for reaching out. I apologize for the communication issue. I have addressed this with our Service Manager and your Advisor Matthew. Communication is important and we did not take this matter lightly. We also understand your frustration with the wait times. We are currently working on building a larger Express service facility across the street to help alleviate the wait times. We plan on finishing construction by mid April of this year. Your satisfaction is important to us. If you would like to speak with us directly about any additional concerns you have, please don't hesitate to contact me at any time. You can contact me through email at Jblair@elkgrovetoyota.com or by phone at (916)405-8000 and ask to speak with Jeannette Blair. We hope you give us another chance to earn your business back. Sincerely, Jeannette Blair Customer Relations Manager

February 26, 2019

Great service! We bought our Prius at Elk Grove Toyota and, because we liked that experience so much (which rarely happens), we’ve returned there for service ever si More

by ceemac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
Feb 27, 2019 -

Elk Grove Toyota responded

We love to hear this! Thank you for your kind words for our service department! We are grateful for your business and look forward to working with you again!

February 25, 2019

Oil change Good tech services; I really like the drop off and pick up service for the guest. I will continue bring my car in for service at Elk Grove Toyota, eve More

by vinhduong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Kinnear
Feb 26, 2019 -

Elk Grove Toyota responded

Hello Vinh, Thank you for taking the time to review Elk Grove Toyota here online. I am happy to hear you were pleased with the service you received. We try to stay at a competitive price range. I will address the price concern with our upper management. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

February 21, 2019

Consistently provides excellent service Always great service and great staff — both knowledgeable and friendly. Highly recommend making an appointment as they are quite busy. They offer More

by Northern Ca Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Shrum
Feb 22, 2019 -

Elk Grove Toyota responded

Hello, Thank you for your business and your kind review. We understand your frustration with the wait times. We are currently working on building a larger Express service facility across the street to help alleviate the wait times. We plan on finishing construction by April of this year. Your satisfaction is important to us. If you would like to speak with us directly about any additional concerns you have, please don't hesitate to contact me at any time. You can contact me through email at Jblair@elkgrovetoyota.com or by phone at (916)405-8000 and ask to speak with Jeannette Blair. We hope to see you again soon. Sincerely, Jeannette Blair Customer Relations Manager

February 19, 2019

Customer service is the best in the Sacramento Valley I have been purchasing cars and having them service at your Toyota dealership for over 22 years, I started on Florin Road with you guys. I am on my ei More

by Happy Toyota
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Reynoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James McGaha, Brian Demille
Feb 19, 2019 -

Elk Grove Toyota responded

First, we'd like to thank you for your continued business over the years! It means a lot to us! Secondly, we are happy to hear your kind words about our Elk Grove Toyota staff! We are grateful for your business & look forward to continuing the relationship!

February 19, 2019

Amazing service from classy Primal Primal was a delight to work with. Excellent quick genuine service and top notch customer experience. He explained everything I needed to know about More

by Rohit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Primal Kumar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2019 -

Elk Grove Toyota responded

Thank you for this review! We are happy to hear you received quick service and 5-star worthy customer service here at Elk Grove Toyota! We appreciate your business and look forward to working with you again!

February 19, 2019

Toyota care maintenance service Always a pleasure to know I'd be taken care of. Brian Demille provided excellent customer service and went above and beyond to ensure my car service e More

by Mk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Demille
Feb 19, 2019 -

Elk Grove Toyota responded

We appreciate hearing this! Thank you for providing us feedback on your experience with Brian!! We look forward to working with you again!

February 19, 2019

oil change the visit was ok but i would still recommend this dealership. my concern is the customer service. customer service means how you treat customers and More

by jay t
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwayne Reyes
Feb 19, 2019 -

Elk Grove Toyota responded

I apologize for your experience. I would like to get more information to better address your concerns. You can contact me at (916)405-8000 and ask to speak with Jeannette Blair. Your complete satisfaction is important to us. I look forward to hearing from you soon. Sincerely, Jeannette Blair Customer Relations Manager

February 19, 2019

Recall inspection very professional Recall inspection was very professional. I scheduled my appointment to be first thing in the morning. My vehicle was ready to be picked up by 11:00 A More

by Shaun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Kleefeld
Feb 19, 2019 -

Elk Grove Toyota responded

Hello Shaun, Thank you for taking the time to review our dealership here online. I am happy to hear that your recall inspection was quick and professional. We truly appreciate your business and this review. We hope to see you again soon. Sincerely, Jeannette Blair Customer Relations Manager

February 19, 2019

Excellent customer service. Very friendly staff members who enjoy serving their customers. I only trust Elk Grove Toyota for maintenance on my car. Thank you More

by Sharan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Garcia
Feb 20, 2019 -

Elk Grove Toyota responded

Thank you for your kind words! We are happy to hear you received excellent customer service here at Elk Grove Toyota!

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